Director, Head of Global IT Services Organization

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לפני 3 שעות

Director, Head of Global IT Services Organization

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

This position is open to all candidates.

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8473794

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3 ימים

Global IT Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a Global IT Manager to lead and evolve Fiverr’s worldwide IT operations. This senior role oversees our global IT strategy, service delivery, infrastructure, and support teams across multiple locations. The ideal candidate is a service-oriented, highly motivated, and forward-thinking technology leader who thrives in a dynamic, fast-growing, and IT-centric environment. As the Global IT Manager, you will act as Fiverr’s primary technology focal point for all offices and remote employees, ensuring exceptional IT experiences, operational excellence, and scalable growth. You will guide a high-performing global IT team, drive cross-regional consistency, and partner closely with Security, Engineering, Workplace, and other business units to support strategic initiatives. You will oversee all aspects of end-user services, device management, SaaS systems, IT asset lifecycle, automation, compliance, and global support frameworks. While this is a leadership role, it remains hands-on with direct involvement in complex escalations, architecture decisions, and critical infrastructure improvements.

What am I going to do?:

* Lead, mentor, and grow Fiverr’s global IT team, including regional IT leads, support engineers, and specialists.
* Own the global IT roadmap: driving standardization, modernization, and long-term scalability.
* Oversee global Tier 1-2 support operations and ensure world-class service levels across time zones.
* Manage the full lifecycle of end-user hardware (primarily macOS), SaaS platforms, identity systems, and collaboration tools.
* Define and optimize global IT processes, documentation, and KPIs.
* Partner with Security and Engineering teams to maintain a robust, secure, and compliant environment.
* Lead global technology rollouts, office build-outs, network upgrades, and enterprise tool implementations.
* Serve as the escalation point for complex technical and operational issues.
* Champion automation, simplification, and system integrations to enhance efficiency (AI driven)
* Manage IT budgets, vendor relationships, and procurement processes.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Requirements:
* Proven experience managing IT teams in fast-paced, multi-site global organizations.
* Strong technical expertise across macOS environments, SaaS ecosystems, networking, security, and identity management.
* Demonstrated ability to design and scale global IT operations and processes.
* Excellent communication, leadership, and stakeholder-management skills.
* Hands-on attitude with the ability to dive deep when needed while maintaining a strategic viewpoint. At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

This position is open to all candidates.

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8468114

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1 ימים

IT Operations Team Leader

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a highly motivated and experienced IT Operations Team Leader to manage and oversee all internal IT support operations across our global organization. This pivotal role requires someone with strong leadership capabilities, technical expertise, and a passion for driving operational excellence in a fast-paced, cloud-native software environment.
You will lead a distributed team of IT Support Engineers across the US, EMEA, and APAC regions, ensuring the smooth and secure functioning of our internal IT systems and user support services. You will be responsible for critical platforms and processes that enable our employees to work efficiently and securely.
Key Responsibilities
Lead and mentor a global team of IT Support Engineers across multiple time zones.
Manage daily operations, workload allocation, ticket prioritization, and team performance.
Define and enforce SLAs and KPIs for support services.
Oversee the administration and optimization of key platforms including: Google Workspace, Okta (SSO and identity lifecycle management), Office 365, Mobile Device Management platforms
Ensure all endpoints (Mac and Windows) are properly managed, secured, and compliant with policies.
Supervise the provisioning and deprovisioning of hardware and software for new hires, transfers, and terminations.
Own and continuously improve onboarding and offboarding workflows, ensuring seamless and secure transitions.
Partner with Employee Services and Security teams on cross-functional initiatives, including access reviews, compliance audits, and automation.
Identify opportunities for automation and efficiency gains in IT support operations.
Drive global standardization of IT tools, processes, and documentation.
Lead or participate in cross-functional projects related to internal systems, collaboration tools, and infrastructure.

Requirements:
5+ years of experience in IT Operations or Support, with at least 2 years in a leadership or management role.
Proven experience managing and supporting:
Managing a cross-platform endpoint environment (Mac and Windows)
Google Workspace administration
Okta or similar SSO/identity platforms
Office 365 suite
MDM tools (e.g., Jamf, Kandji, Intune, etc.)
Strong understanding of onboarding/offboarding lifecycle management and device provisioning (Mac & Windows).
Excellent communication and interpersonal skills, with the ability to lead and collaborate across global teams.
Experience working in a cloud-first, SaaS-heavy environment.
Industry certifications (e.g., ITIL, MIcrosoft, Okta Certified Administrator).
Familiarity with automation tools like Okta Workflows, scripting (Bash/Python/PowerShell), or RPA.
Experience working in ISO27001/SOC2-compliant environments.

This position is open to all candidates.

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8471677

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17/12/2025

IT & IS Department Manager #1311

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an experienced IT & IS Department Manager to lead our global IT & IS functions. This role is responsible for all information technology operations, infrastructure, cybersecurity controls, service delivery, enterprise applications, and digital enablement across the organization. This is a senior leadership role, reporting directly to the CFO, and managing a team of ~20 IT professionals.
Location: Tel Aviv
Responsibilities:
IT Operations & Infrastructure Ownership Oversee IT daily operations, including network, servers, cloud environments, cybersecurity controls, and communication systems. Lead maintenance, monitoring, patch management, and uptime management across all sites.
IT Governance, Information Security & Compliance Implement and enforce IT policies, access management practices, disaster recovery procedures, and backup plans. Oversee the external CISO work.
Information Systems & Applications Oversee the performance, lifecycle and availability of ERP, CRM and other organizational applications. Mange upgrades, integrations and cross-functional digital requirements; Collaborate with companys units to ensure systems meet business needs and support process efficiency.
Project and Vendor Management Lead infrastructure projects, information systems projects, technical upgrades, cybersecurity improvements, hardware refreshes, and user-technology enhancements. Define scope, timelines, and budgets for IT initiatives; ensure on-time and on-budget delivery. Manage relationships with technology vendors, integrators, and outsourcing partners.
Leadership & Department Management Lead and manage the global IT &IS team (approx. 20 employees), including system administrators, IS personnel, programmers, helpdesk, and infrastructure engineers. Define departmental goals, KPIs, procedures, and performance standards.

Requirements:
15 years in IT/IS operations, system administration, or infrastructure roles. At least 5 years of experience managing an IT & IS team or leading cross-functional technology operations.
Experience supporting ERP/CRM environments in a global organization.
B.Sc. in Information Systems, Industrial Engineering, or additional relevant degrees.
Strong communication with executives and non-technical stakeholders, ability to lead cross-functional collaboration
Operational excellence and SLA management
Business processes oriented
Accountability and discipline in execution
High-level proficiency in English (written and verbal).

This position is open to all candidates.

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8462053

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03/12/2025

IT Support Team Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are seeking a hands-on IT Manager to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.

Requirements:
5+ years of experience in IT operations or system administration, including 1+ years in a managerial or lead role.
Strong technical knowledge across macOS, Windows, networking, and SaaS ecosystems.
Proven experience managing MDM platforms.
Hands-on experience with Google Workspace and other identity/SaaS systems.
Scripting knowledge (PowerShell, Bash, or Python) - strong advantage.
Excellent troubleshooting, multitasking, and prioritization skills.
Fluent in English (written and verbal).
Exceptional communication and leadership abilities
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment.

This position is open to all candidates.

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8441131

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4 ימים

Head of IT

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Reports to: VP Operations The Role We are looking for an experienced Head of IT to lead our global IT strategy while simultaneously serving as the companys information security and compliance lead. In this dual-hat role, you will report to the VP Operations and lead a talented team of IT professionals. You will be responsible for ensuring our infrastructure is robust and scalable (supporting R&D on-prem and in the cloud) while defining and enforcing the security policies that protect our IP and ensure compliance. What You Will Do 1. IT Strategy & Operations Leadership Team Management: Lead, mentor, and grow the IT team (currently 3 members), fostering a culture of service excellence and technical growth. Infrastructure Strategy: Oversee the companys global infrastructure, including on-premise hardware, networking, and SaaS environments (Google Workspace, Office365). Cloud Support: Partner with R&D and DevOps to support infrastructure needs across AWS (Must), Azure, and GCP. Budget & Asset Management: Own the departmental CAPEX/OPEX budget, forecasting, software licensing, and procurement. Device Management: Oversee the strategy for fleet management (Windows, Mac, Linux ) utilizing Jamf and Intune. 2. Security & Compliance Lead Security Posture: Define the companys security vision; identify and mitigate vulnerabilities across endpoints, networks, and cloud environments. GRC Ownership: Lead Governance, Risk, and Compliance efforts. Manage audits and maintain certifications (e.g., SOC2, ISO 27001, GDPR compliance). Policy Creation: Author and enforce IT and Information Security policies, ensuring staff awareness and training. Business Continuity: Own the BCP (Business Continuity Plan) and DR (Disaster Recovery) strategies to ensure operational resilience. 3. Projects & Optimization
* Lead complex, end-to-end IT projects (e.g., system migrations, office moves, security hardening).
* Drive automation and efficiency in IT processes (leveraging tools like N8N, Workato, Jira, PowerShell, Python ).
* Define and monitor Department KPIs and SLAs.

Requirements:
Leadership & General:
8+ years of experience in IT, with at least 3 years in a leadership/management role. Strategic Thinking: Proven ability to build roadmaps, manage budgets, and align IT strategy with business goals. Communication: Excellent English (verbal and written) with the ability to handle objections and communicate complex technical risks to non-technical management. Can Do attitude: Enabling new IT initiatives and companys demands AI inspired: Eager to incorporate AI technology and innovation in our IT process Security & Compliance (Must Have):
* Deep knowledge of GRC methodologies and experience leading compliance audits (ISO 27001, SOC2).
* Experience in Vulnerability Management, Risk Assessment, and Incident Response.
* Knowledge of network security (Firewalls - FortiGate/Palo Alto/Cisco). Technical Stack (Must Have): Cloud: Strong management skills in public clouds, specifically AWS (mandatory), Azure, and GCP. SaaS Administration: Deep understanding of Google Workspace and Office 365 ecosystems. OS & Endpoints: Hands-on experience with Windows, Mac, and Linux environments. MDM: Architecture-level knowledge of Jamf and Microsoft Intune Virtualization: Experience with VMware and virtualization technologies. Advantages:
* Relevant Security Certifications ( CISSP, CISM, CISA).
* Experience supporting R&D/ DevOps heavy organizations.
* Background in scripting/automation ( Python, Bash, PowerShell).

This position is open to all candidates.

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03/12/2025

IT System Team Lead

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Were seeking a hands-on and forward-thinking System Team Leader to drive operational excellence across our companys global IT infrastructure. In this role, you will lead a team of skilled System Administrators, ensuring efficient delivery of IT services, robust infrastructure performance, and alignment with security, compliance, and SLA standards. The ideal candidate is a strong technical leader who thrives on problem-solving, innovation, and continuous improvementcapable of balancing day-to-day operations with long-term strategic initiatives.
Responsibilities:
Lead and mentor a skilled team of System Administrators, managing workload, priorities, and professional growth.
Oversee the installation, configuration, updating, and troubleshooting of IT services across corporate and R&D lab environments.
Manage and enhance cloud-based applications and services, including Office 365, Microsoft Intune, AWS, Azure, and related endpoint security solutions.
Ensure daily operational excellence for IT infrastructure, systems, network, and services.
Coordinate and manage IT projects, from planning through execution, in alignment with corporate objectives.
Proactively monitor and optimize network performance, availability, utilization, and Quality of Service (QoS).
Operate in alignment with corporate security standards and regulatory requirements, maintaining compliance across IT operations.
Develop and implement innovative IT solutions leveraging AI, automation, and BOT technologies to enhance operational efficiency.
Oversee system team activities to ensure alignment with IT SLA commitments, driving timely resolution, service quality, and operational reliability.

Requirements:
Minimum of 5 years' experience as a System Administrator with at least 3 years in a managerial or leadership role (must).
Proven expertise with multi-platform environments (Windows/Mac/Linux), including latest technologies and best practices (must).
Extensive hands-on experience with network management, including routing, switching, firewall technologies, and VPN solutions (must).
Demonstrated knowledge and experience managing hybrid-cloud infrastructure (must).
Ability to automate and streamline IT operations using scripting or automation tools in Bash, Python, or PowerShell (must).
Familiarity with AI-driven technologies, automation frameworks, and BOT implementation strategies (advantage).
Excellent command of Hebrew and English, both written and verbal.
Personal Skills:
Exceptional interpersonal and leadership skills.
Demonstrates strong analytical thinking and creativity, with a proactive approach to identifying opportunities and leading impactful initiatives.
Strong ability to manage multiple priorities and projects concurrently.
Effective under pressure, demonstrating resilience and a structured approach to problem-solving.
Highly motivated, proactive, and capable of driving tasks independently and collaboratively.
Passion for continuous learning and problem-solving.

This position is open to all candidates.

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07/12/2025

IT Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a hands-on, experienced IT Manager to join our team! In this role, you will provide subject-matter expertise in global IT, collaborating closely with all company teams and functions to support the business, resolve issues, maintain and update software and hardware assets, and drive continuous improvements to our IT infrastructure.
What You'll Do
Role Overview
Act as the sole IT business partner and the go-to expert for all IT-related matters.
Provide day-to-day technical support for employees across various enterprise systems.
IT Operations & Support
Manage, set up, install, and maintain corporate networks, operating systems, and software.
Provide technical support and handle escalations efficiently.
Perform preventive maintenance, auditing, and troubleshooting of ongoing malfunctions.
Respond and investigate information security incidents.
Introduce IT service management principles and KPIs to enhance efficiency.
User Management & Access Control
Manage user accounts, profiles, conduct periodic access reviews and handle user lifecycle processes: onboarding, offboarding, and access provisioning.
Ensure security of user identity through Identity and Access Management (IAM) platforms, especially in Azure environments.assure SSO integration, identity federation protocols, and automated provisioning via Entra Workflows.
Security & Risk Management
Ensure the security of data, network access, and backup systems.
Maintain anti-virus software and other corporate security tools.
Identify and treat IT risks, and implement robust access control policies.
Assets, Licensing & Procurement
Procure hardware, software, and licenses as needed.
Manage and track software licensing and hardware capacity.
Monitor and optimize cloud infrastructure costs and usage efficiency.
Knowledge Management
Manage and maintain company knowledge base platforms such as Confluence or Notion.

Requirements:
5+ years of experience as an IT Manager or in a similar role within a SAAS company.
Expertise in Azure AD, OKTA, MDM (Intune), Firewall, DNS, and similar technologies.
Hands-on experience and strong understanding of MacOS and Windows.
Experience in implementing, operating, and maintaining modern IT services, such as SaaS solutions, video conferencing, and remote work infrastructure.
Ability to troubleshoot complex hardware and software issues.
Proficiency in English, both spoken and written.
Excellent communication, interpersonal, and teamwork skills.
Strong problem-solving and troubleshooting capabilities, with the ability to perform under demanding conditions.
Organizational skills with the ability to prioritize and multitask.
Experience with Azure is an advantage.

This position is open to all candidates.

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3 ימים

Corporate Systems Administrator

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We're looking for a Corporate Systems Administrator to own Port's internal IT systems, identity lifecycle, and governance processes as we scale globally and progress toward FedRAMP authorization.

Port is expanding rapidly into enterprise and federal markets, and we're managing an increasingly complex and sensitive SaaS and infrastructure environment. We need a leader who can build scalable processes, strengthen our security and compliance posture, and ensure our internal systems evolve to support fast, high-quality growth.

In this role, you'll partner closely with Security, GRC, Engineering, and Finance to implement best-practice controls, automate lifecycle workflows, and drive operational excellence across the company.

Who you'll work with

You'll report to the Head of IT and work closely with the CIO, Security team, GRC Program Manager, and Engineering/DevOps teams. You'll partner with business system owners across all departments to ensure governance standards are met. You'll also work with Finance on procurement and vendor management.

What you'll do
Own the IT systems & employee lifecycles - manage identity lifecycle, MDM, endpoint security, and SaaS access management across the company.
Implement and maintain GRC-related IT controls, including SSO, encryption, device posture enforcement, and centralized logging.
Collaborate with Security and GRC teams to ensure compliance with access, backup, and configuration standards.
Lead internal IT audits and manage evidence collection efforts for FedRAMP, SOC 2, and other compliance initiatives.
Partner with business system owners to uphold governance best practices and ensure systems align with security and compliance requirements.
Maintain and evolve the SaaS catalog, ensuring continuous review of ownership, access controls, and lifecycle management.
Drive the SSO roadmap, integrating the majority of our SaaS applications into a unified identity platform.
Represent IT in the SaaS procurement process to ensure tools meet governance, security, and integration standards.
Develop and scale IT governance processes, automating workflows such as new system onboarding and access provisioning.
Continuously strengthen our enterprise IT governance and security posture as the company grows.

Requirements:
5+ years of experience in IT systems administration or corporate IT operations.
Proven expertise in identity management platforms (e.g., JumpCloud, Okta, Azure AD), MDM solutions (Jamf, Intune, Kandji), and endpoint security.
Experience overseeing IT systems to ensure alignment with compliance frameworks such as SOC 2, ISO 27001, and FedRAMP.
Strong technical depth across SaaS ecosystems, networking fundamentals, and device management.
Experience managing IT systems for high-growth organizations (100-500+ employees).
Excellent collaboration, documentation, and communication skills across teams and functions.
Familiarity with automation and system integrations to streamline IT workflows.

This position is open to all candidates.

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8467730

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Technical Project Manager - SAP Ecosystem

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

re looking for a Senior Product Manager to join our Product & R&D organization in Tel Aviv, leading our strategic collaboration with SAP. This is a high-visibility, cross-functional role that sits at the intersection of product, technology, and partnership management. Youll play a key part in shaping how integrates, embeds, and evolves across SAPs product ecosystem - including solutions such as S/4HANA, SuccessFactors, and Ariba.
As the Senior Product Manager for SAP Collaboration, you will own and oversee all product initiatives related to SAP products and offerings. This includes ensuring delivers best-in-class experiences within SAP environments, driving joint development projects, and embedding technology directly into SAPs products as part of their native offerings. This role is unique in that it combines strategic product management with strong project and stakeholder management across multiple teams - both internally and externally within SAP. Youll act as the main inbound liaison for SAPs product and engineering organizations, understanding their needs, aligning roadmaps, and ensuring successful delivery of joint initiatives. Internally, youll collaborate closely with multiple product lines and R&D teams to translate SAP requirements into actionable product work, coordinate dependencies, and oversee execution.
This is not a traditional inward-facing product role - its a strategic bridge between two global product ecosystems. The ideal candidate is part product strategist, part project leader, and part relationship builder - someone who can move seamlessly between defining product requirements, managing delivery across multiple R&D teams, and engaging external partners at a senior level.
What Youll Be Doing:
Lead all product initiatives related to SAP, from concept to delivery and ongoing optimization.
Serve as the primary product liaison between and SAPs product and engineering organizations.
Understand and translate SAPs product needs (e.g., S/4HANA, SuccessFactors, Ariba) into clear, actionable requirements and priorities.
Manage a portfolio of projects across multiple product domains - aligning stakeholders, defining ownership, and ensuring timely execution.
Work closely with internal product managers, R&D leads, and architects to deliver high-quality integrations and product improvements.
Own the roadmap for SAP-related initiatives, ensuring alignment between platform capabilities and SAPs strategic goals.
Monitor delivery progress, resolve cross-team dependencies, and proactively identify risks or blockers.
Represent product vision and capabilities to SAP partners, supporting long-term collaboration and co-innovation.
Track the success of joint initiatives through measurable KPIs and customer impact.
Ensure that all SAP-related product efforts maintain standards of performance, security, and usability.

דרישות:
6+ years of hands-on experience as a Product Manager in a B2B SaaS company, ideally managing complex, cross-functional initiatives.
Proven experience managing integrations or partnerships with large enterprise software vendors (SAP experience - a strong advantage).
Strong project management and execution skills, with experience navigating multi-team dependencies and delivering on complex timelines.
Excellent stakeholder management abilities - comfortable working with executives, engineers, designers, and external partners.
A strong technical foundation and ability to communicate effectively with engineering and architecture teams.
Experience managing product roadmaps, prioritizing requirements, and balancing strategic and operational work.
Exceptional organization, analytical thinking, and problem-solving skills.
Excellent communication and presentation abilities, in both internal and external settings.
Experience with SAP product ecosystems (S/4HANA, SuccessFactors, Ariba, etc.) - a plus.
Ability to thrive in a fast-paced, dynamic environment and operate with high ownership המשרה מיועדת לנשים ולגברים כאחד.

עדכון קורות החיים לפני שליחה

8471283

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