דרושים » הוראה, חינוך והדרכה » Partnerships & Programs Manager

We are looking for a strategic and creative Learning Experience Specialist to build and launch the Customer Academy. In this pivotal role, you will be responsible for executing our vision of a unified, scalable learning hub that empowers customers, partners, and internal teams.
You will not just be creating content; you will be the architect of our educational ecosystem - working in a new LMS, defining certification frameworks, and designing role-based learning paths that drive product adoption and generate new revenue streams.
Key Responsibilities
1. Academy Strategy & Infrastructure
LMS Implementation: Lead the setup of the Learning Management System (LMS) that will serve as the foundation for the Academy.
Branding & Structure: Define the structure of the Academy to ensure a world-class, on-brand user experience.
Certification Framework: Design the architecture for paid and free certification programs, based on user role.
2. Content Development & Instructional Design
Curriculum Design: Develop role-based learning tracks for external users (Admins, IT Managers, Service Desk Agents) and internal teams (Customer Care, Customer Revenue).
Content Creation: Produce high-quality, engaging educational assets, including:
Self-paced video courses and interactive modules.
Sandbox exercises and deep-dive workshops.
"Trial learning packs" to support Sales-Led Trials (SLT).
3. Internal Enablement & Knowledge Management
Internal Tracks: Build specialized onboarding and enablement paths for our employees (Customer Care, Customer Revenue, Sales Engineers, Professional Services).
Readiness Programs: Create mandatory readiness certifications and knowledge refresh cycles for every major product release to ensure global consistency.
4. Community & Revenue Growth
Community Integration: Gamify learning through badges and ranks, and foster peer-to-peer learning.
Revenue Generation: Develop and launch paid certification programs and advanced instructor-led bootcamps to create a new revenue channel.

Were seeking an Organizational Development & Learning Manager who thrives at the intersection of business strategy and people growth. Youll partner with HRBPs and business leaders to turn strategic priorities into dynamic development and learning programs. Youll drive talent management, high performing culture, leadership development and people engagement. This is a hands-on, high-impact role for someone passionate about shaping a culture of raising the bar, accelerating AI first and making a real difference across NiCE corporate projects.
This role is part of the OD&L team and reports to the Global Director of Organizational Development & Learning unit.
How will you make an impact?
Content design expertise: A refined ability to craft OD programs, develop content from diverse sources by crystallizing a leading idea into precise, high-quality knowledge.
AI-driven solutions: Leverages AI tools to design, optimize, and deliver innovative learning programs and talent processes.
High-velocity execution: Operates effectively in a fast-paced environment, managing multiple initiatives and cross-functional projects simultaneously.
Collaborative impact: Builds strong partnerships and cross-functional collaborations to drive tangible business results.
Performance-focused outcomes: Ensures all programs and projects directly support organizational goals and strengthen overall capability

we are looking for an experienced International Technical Trainer to design, deliver, and elevate technical training programs for our company teams and our global network of partners. This role blends deep technical expertise with the ability to inspire, mentor, and upskill professionals across diverse markets.
Location: Tel Aviv
Responsibilities
Deliver engaging, hands-on training sessions to our company customers, partners, and internal teams both onsite worldwide and via remote platforms
Develop structured seminars, technical workshops, and tailored learning paths for different audiences.
Design and plan training programs aligned with business objectives and product roadmap priorities.
Create high-quality training assets for our companys Learning Management System (LMS), including videos, guides, labs, and assessments.
Assess training effectiveness and continuously refine content based on participant feedback and performance.
Collaborate with Subject Matter Experts from Product Lines and R&D to co-create advanced technical modules.
Support the continuous development of technical knowledge within our company and across our partner ecosystem.

We are looking for a hands-on, detail-oriented Learning Specialist to operate our professional training academy for external clients.
The position focuses on customer-facing training: online courses, webinars, seminars, digital events, and professional development programs delivered through our in-house academy.
As a Learning Specialist, you will plan, produce, and deliver high-quality digital and in-person learning experiences for our clients.
You will work closely with expert instructors, our marketing team, product teams, and operational staff to create smooth, professional, and impactful training offerings.

Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives