דרושים » הוראה, חינוך והדרכה » Learning Specialist

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a strategic and experienced Director of Service Training and Tools to lead our global training programs for technical service teams, sales colleagues, and partners, utilizing advanced training methods, knowledge base modifications, and Service AI tools implementation. In this key role, you will be responsible for developing, implementing, and managing world-class training initiatives that ensure consistent, high-quality service and support across all regions. Key Responsibilities:
* Lead the global Service and Sales Training team, including regional trainers and content developers.
* Service AI company program manager - define and develop in-house and third-party Service AI tools and implementations.
* Design and implement training strategies for field service engineers, technical support, and service partners.
* Build and maintain a comprehensive curriculum for products, troubleshooting, repair procedures, and safety standards.
* Lead and maintain the company knowledge centers and databases for internal use and customer information gathering.
* Map needs, develop, and execute digital and in-person training programs, including e-learning, webinars, workshops, and certifications.
* Collaborate closely with Product teams to develop and implement training materials and enablement programs.
* Drive onboarding and upskilling initiatives for service and customer-facing teams.
* Measure and report on training effectiveness and knowledge retention.
* Ensure consistent global standards while adapting training to local market requirements.
* Manage vendor relationships, training platforms, and tools (e.g., LMS).
* Support digital transformation, automation, and process optimization efforts.
* Ensure timely delivery, budget adherence, and stakeholder engagement.
* Oversee and coordinate all support-related activities across HQ and global regions.
* Identify operational gaps and lead continuous improvement initiatives.

Country:
Israel

City:
Herzliya

We are seeking a Training & Customer Operations Coordinator to join our team in a key role that involves coordinating and managing training activities, providing support to clients, handling operational and logistical aspects, and continuously improving the learner and customer experience.
This position requires strong organizational skills, excellent interpersonal communication, and a high level of service orientation.
Responsibilities:
Coordinate and manage workshops, training sessions, and courses both in-person and online.
Handle participant registration, attendance tracking, and ongoing post-training follow-up.
Oversee all logistical aspects of training activities including venues, equipment, suppliers, catering, and more.
Provide ongoing support to instructors and participants to ensure smooth execution of sessions.
Onboard new clients and maintain ongoing communication and support for existing ones.
Monitor service KPIs , track customer satisfaction, and identify opportunities for process improvement.
Operate and maintain CRM systems and related operational tools.

Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.

Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy

Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals

Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone

Manage high-impact projects: Own large-scale education initiatives from planning through execution

Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output

Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives