we are looking for a tech-savvy IT Helpdesk Specialist to join our global IT team, based in our Tel Aviv office. In this role, youll support both local employees and global users, providing hands-on and remote assistance with hardware, software, company events, and day-to-day IT needs.
Your responsibilities will include configuration, troubleshooting, system monitoring, maintaining IT asset inventory, supporting onboarding and offboarding processes, and ensuring the smooth operation of collaboration tools and video conferencing systems.
Youll work with the latest technologies for device management, identity access, and automation, helping to maintain a secure, efficient, and high-performing IT environment.
This role offers strong opportunities for professional growth, with exposure to modern IT infrastructure, global operations, and the potential to grow into more senior technical or operational roles.
Requirements: 2+ years of proven working experience in a helpdesk and IT supporting 100+ users
Customer service oriented, strong communication skills, and ability to thrive under pressure
Excellent ability to install, administer, and troubleshoot computer hardware and software in both macOS and Windows environments.
Experience with G Suite - advantage
Experience with Okta - advantage
Ability to multitask and work effectively in a fast-paced environment a must
Self-motivated with the ability to work independently and as part of a team
Knowledge in JAMF / Jumpcloud - advantage
Experience with video conference systems - Zoom advantage
This position is open to all candidates.