דרושים » שירות לקוחות » Customer Success Operations

we are seeking a strategic and analytical Customer Success Strategy & Insights Manager to join our CS Operations team. In this role, you will lead strategic initiatives that optimize Customer Success (CS) performance, deliver impactful insights through data, and ensure alignment across global CS processes. Youll be instrumental in driving customer health, retention, and growth by enabling data-driven decision making and fostering operational excellence across the CS organization.

What you will do ..

Customer Success Insights & Analytics
Own and analyze customer data to uncover trends in adoption, engagement, and health. Work closely with CS leadership, Product, Finance, and Revenue Operations to develop insights that drive retention, expansion, and customer satisfaction.

Forecasting & Customer Health Modeling
Support CS leadership with accurate forecasting models related to customer churn, renewal, and expansion. Develop and maintain customer health scoring methodologies to enable proactive risk identification and opportunity tracking.

Executive Reporting & Strategic Planning
Deliver regular executive-level reporting and dashboards that highlight key customer trends, operational metrics, and opportunities for improvement. Help shape the strategic planning process through data-backed recommendations and long-term performance tracking.

Operational Excellence & Global Alignment
Ensure global consistency in CS processes, metrics, and tooling. Identify gaps and lead initiatives to streamline and scale CS operations across regions, ensuring smooth collaboration with cross-functional teams like Sales, Product, and Marketing.

Enablement & Tooling Partnership
Collaborate with Global CS Enablement to ensure teams are equipped with the right tools, insights, and best practices to drive outcomes. Support initiatives around training, playbooks, and knowledge sharing with a strong data foundation.

We're looking for an innovative, customer-driven CSM to join our SMB team. This is not your typical Customer Success role - its about designing for scale. Youll support hundreds of customers through AI-powered workflows, Agents, automation, and community engagement, replacing traditional 1:1 touchpoints with smart, repeatable systems.


Youll be a key design partner in our digital-first Customer Success methodology. This role is perfect for someone who is highly technical, hands-on, and excited to test, build, and optimize scalable success strategies that create measurable impact.

Drive product adoption, retention, and value realization across a large SMB portfolio by building and executing group enablement programs (webinars, workshops, community sessions)

Design and optimize AI-powered workflows, agents, and automations to scale customer engagement, while continuously evolving our tech-touch playbook through experimentation and innovation

Use data analytics to identify risk, surface and collaborate on expansion opportunities with Account Managers, and prioritize high-impact 1:1 engagement where needed

Manage the adoption of a large portfolio of SMB accounts with a focus on enablement at scale (1:many) and value realisation

Be a hands-on buildercreate, test, and optimize digital CS initiatives and flows

Ability to ideate projects, lead them, and collaborate with others to bring them to life

Leverage AI tools and automations to streamline workflows and improve efficiency

Monitor customer usage and adoption to identify risks and proactively engage

Conduct ad-hoc trainings, business reviews, and product walkthroughs as needed

Work closely with cross-functional teams (Product, Ops, CX, Marketing, GTM) to improve customer outcomes

Maintain accurate reporting and forecasts for your book of business

Partner with Account Managers to identify upsell and cross-sell opportunities

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

we are looking for a Sales Customer Success Manager who will drive retention and revenue growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our companys sellers to leverage the platform to gain business growth and success. This includes identifying opportunities to expand customer usage of the platform.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills, combined with a results-oriented approach to driving customer value and platform adoption.
What am I going to do?
Onboard high-value customers with demos, highlighting features that drive increased usage and potential upgrades, while providing educational sessions on best practices, premium features, and services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor to maximize ROI and ensure customer success.
Increase retention and revenue growth by identifying and closing upsell and cross-sell opportunities, while driving expansion revenue through strategic advisory.
Represent the voice of the customer, providing valuable feedback and insights to core product and marketing teams.
Track and report on key KPIs such as churn rate, expansion revenue, and customer lifetime value to measure success and improve customer satisfaction.
Develop and execute customer success plans that outline strategies for achieving customer goals and maximizing platform usage.
Use strong analytical skills to translate data into actionable insights, proactively suggesting solutions and upgrades to meet evolving customer needs.
Work with tools like Salesforce and G Suite to manage customer accounts and monitor performance, ensuring structure in ambiguous situations.

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos. We revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more. Our products: Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, AI tools and more. Motion Array: the ultimate creator hub with top-tier templates, plugins, music, SFX, footage, AI voiceover, motion graphics, and more. We are seeking a dynamic and experienced Salesforce Team Lead to manage and mentor our Salesforce Administrators and Developers located in both TLV and NYC. This pivotal role will oversee key projects, including the development of Salesforce Partner Portals, enhancements to Sales Cloud, and implementation of CPQ solutions. The ideal candidate will have a deep understanding of Salesforce best practices, strong leadership skills, and a proven track record of delivering successful Salesforce implementations.
What You'll Be Doing:
Team Leadership and Management:
* Lead and mentor a team of Salesforce Administrators and Developers across TLV and NYC.
* Conduct regular team meetings, provide performance feedback, and support professional development.
* Foster a collaborative and high-performing team environment. Sales Cloud Enhancements:
* Oversee the configuration and customization of Sales Cloud to meet business requirements.
* Optimize Sales Cloud processes and workflows for improved efficiency and effectiveness.
* Provide guidance and support to the team on Sales Cloud best practices. Process Optimization and Implementation:
* Proactively find opportunities to improve Salesforce processes and design/implement automated workflows to optimize business and deployment processes (sandbox management).
* Monitor system performance, troubleshoot issues, and ensure the overall reliability and stability of the Salesforce ecosystem.
* Establish and enforce best practices for Salesforce configuration, customization, and data management. Salesforce Partner Portals Development:
* Spearhead the design, development, and implementation of Salesforce Partner Portals.
* Ensure seamless integration and functionality of partner portals with other Salesforce components.
* Manage project timelines, resources, and deliverables for partner portal projects. CPQ Implementation and Management:
* Lead the implementation and ongoing management of CPQ solutions.
* Develop and maintain pricing rules, quoting processes, and approval workflows.
* Collaborate with sales and finance teams to ensure accurate and efficient deal management. Stakeholder Collaboration:
* Work closely with cross-functional teams, including sales, marketing, and customer support.
* Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
* Provide training and support to users on new Salesforce features and functionalities. Handling GTM Requests:
* Manage and address all requests for bugs and tickets from the GTM teams, ensuring adherence to established SLAs and maintaining high-quality resolution.

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

We are seeking a highly motivated and skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our construction customers. Your primary focus will be understanding their unique needs, driving adoption of our solutions, and ensuring their ongoing success and expansion. The ideal candidate will possess excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities:
Serve as the main point of contact for assigned construction clients, building strong relationships based on trust and proactive communication.
Understand each client's business objectives, challenges, and requirements to align our solutions with their needs.
Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
Travel to customers construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions

A no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
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Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
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Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
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Build strong relationships with key stakeholders to drive engagement and long-term success.
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Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
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Analyze customer usage data to proactively address risks and drive retention strategies.
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Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
* Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

we are looking for a skilled and proactive Business Applications Analyst to lead and optimize our departments' technology stack. In this role, youll take ownership of our variety of tools and systems and their integration with other tools and processes, working closely with the different groups and teams within our company to ensure scalable, efficient, and data-driven operations. This is a unique opportunity to join a fast-growing SaaS B2B company and make a meaningful impact on how we engage with prospects and customers.
Responsibilities:
Act as a Business Applications partner for some of our companys teams understanding their needs and translating them into scalable system solutions.
Own and optimize our companys integrated tools such as Salesforce, Salesforce CPQ, NetSuite, Gong, HubSpot, ZoomInfo, HiBob and others.
Lead full-cycle projects: from requirements gathering and process design to implementation and enablement.
Manage the integration of a variety of tools and systems, ensuring data flows and customer journeys are seamless and measurable.
Develop and maintain reports and dashboards that enable data-driven decisions across several departments.
Implement processes in our platforms.
Troubleshoot system issues, support user requests, and ensure data integrity across platforms, including Sales, Finance, RevOps, Product, HR, etc.
Collaborate with cross-functional teams, including Sales, RevOps, Product, Finance, HR, etc., to support our strategy and operations.