דרושים » תוכנה » CS Strategy and Insights Manager

Were hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report to the Revops TL and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.
Responsibilities:
Strategic planning - forecast customer health and renewals, ensuring alignment with company goals.
Design, document, and optimize CS workflows and processes:
Act as the primary interface between Product, Marketing, and Sales teams to ensure seamless collaboration.
Drive effective collaboration with the BI/Data team to enable actionable insights & dashboard planning.
Manage approval workflows for CS-related initiatives and requests.
Oversee and optimize round-robin assignments for accounts and projects.
Develop and maintain risk management protocols to identify and mitigate customer churn risks.
Define and refine onboarding and professional services (PS) processes to enhance customer experience.
Serve as the Salesforce (SF) subject matter expert for CS, managing flows, metrics calculations, and data integrity.
Develop and maintain internal knowledge bases (KBs) to support team efficiency and scalability.
Leading special initiatives; including beta programs, AI-driven churn prevention, and design partner engagement.
Drive tools implementation and adoption, including AI-powered solutions to scale operations - including defining the requirements and implementation of the CS platform
Assist in creating impactful presentations for management and board meetings, aligning with business priorities and key metrics.

we are an AI-powered marketing platform that helps consumer brands personalize customer interactions. we work with brands like True Classic, Honeylove, and Mejuri to improve retention and grow customer LTV by developing AI models that deliver the right interaction to the right user at the perfect timing. As AI transforms how businesses engage customers, we are pioneering the next wave of intelligent, automated marketing tools.About the Role:As our first Client Strategy Lead, you will play a critical role in ensuring our customers maximize the value of our company. Youll drive product adoption, foster long-term relationships, and provide strategic insights that shape our product roadmap. This is a unique opportunity to build and scale our customer strategy function while working closely with GTM, Product, Marketing, and Engineering teams.What Youll Do: Own the post-sale customer journey, including onboarding, ongoing support, and retention strategies. Build trusted relationships with key stakeholders, understanding their challenges and guiding them to success with us. Become a subject matter expert on our company, the Ecommerce space, retention marketing, and related SaaS tools. Advocate for customers internally, championing product improvements and initiatives that enhance their experience. Collaborate cross-functionally with GTM, Product, Marketing, and Engineering to refine strategies and drive growth. Help scale the Customer Strategy function, building playbooks and processes as we expand. If based in Tel Aviv occasional availability for customer calls during evenings or Friday afternoons.Why Join Us? Make an impact at a fast-growing startup where your work directly influences our product and customer strategy. Collaborate with a world-class team across product, engineering, and GTM functions. Grow with us as we scale, with opportunities to shape the future of our customer strategy organization

We are an ever-evolving company, driven by our passion for video.
Weve grown from a small start-up to a thriving business, and have been a part of the biggest global ad agency for ten years.
Our main priority is maintaining our fun and determined environment and keeping our employees engaged in their work.
About the Position
As a Senior Publisher Success Manager, you will play a critical role in driving the growth and success of our key publishing partners. This role requires a strategic thinker with deep industry knowledge and strong relationship management skills to ensure publisher retention, revenue optimization, and long-term growth.
You will serve as the primary point of contact for top-tier publishers, leading efforts to execute strategic initiatives, maximize monetization performance, and collaborate cross-functionally to improve business outcomes. Additionally, you will help shape best practices, mentor junior team members, and contribute to the evolution of our publisher success strategies.
Key Responsibilities
Strategic Publisher Management Build, nurture, and expand relationships with publishers, ensuring long-term engagement, high client satisfaction, and revenue growth.
Performance Optimization & Data-Driven Insights Proactively analyze performance metrics, identify revenue opportunities, and deliver strategic recommendations to optimize yield and maximize revenue.
Ownership of Key Accounts Act as the direct point of contact for major publishing partners, providing top-tier service and ensuring seamless communication and issue resolution.
Market & Industry Expertise Stay ahead of industry trends, emerging technologies, and competitive landscapes to proactively provide strategic guidance to publishers.
Process Optimization & Best Practices Development Drive efficiency by refining internal workflows, contributing to playbooks, and mentoring junior team members to enhance team capabilities.
Cross-Team Collaboration Act as a key liaison between publishers and internal teams (Product, Engineering, Business Development) to ensure seamless integrations, technical support, and continuous optimization.

We're looking for an innovative, customer-driven CSM to join our SMB team. This is not your typical Customer Success role - its about designing for scale. Youll support hundreds of customers through AI-powered workflows, Agents, automation, and community engagement, replacing traditional 1:1 touchpoints with smart, repeatable systems.


Youll be a key design partner in our digital-first Customer Success methodology. This role is perfect for someone who is highly technical, hands-on, and excited to test, build, and optimize scalable success strategies that create measurable impact.

Drive product adoption, retention, and value realization across a large SMB portfolio by building and executing group enablement programs (webinars, workshops, community sessions)

Design and optimize AI-powered workflows, agents, and automations to scale customer engagement, while continuously evolving our tech-touch playbook through experimentation and innovation

Use data analytics to identify risk, surface and collaborate on expansion opportunities with Account Managers, and prioritize high-impact 1:1 engagement where needed

Manage the adoption of a large portfolio of SMB accounts with a focus on enablement at scale (1:many) and value realisation

Be a hands-on buildercreate, test, and optimize digital CS initiatives and flows

Ability to ideate projects, lead them, and collaborate with others to bring them to life

Leverage AI tools and automations to streamline workflows and improve efficiency

Monitor customer usage and adoption to identify risks and proactively engage

Conduct ad-hoc trainings, business reviews, and product walkthroughs as needed

Work closely with cross-functional teams (Product, Ops, CX, Marketing, GTM) to improve customer outcomes

Maintain accurate reporting and forecasts for your book of business

Partner with Account Managers to identify upsell and cross-sell opportunities

As Director of Customer Success for the Public Sector, you will lead customer engagement initiatives tailored for governmental and defense clients worldwide. Serving as the primary liaison for our public sector customers, your role will ensure clients fully leverage AI capabilities to achieve their strategic security and maritime safety objectives. This position requires strategic leadership, deep familiarity in the public sector dynamics, and customer relationship excellence.
Key Responsibilities:
Develop and implement comprehensive customer success strategies specifically for public sector clients, including coast guards, navies and defense agencies.
Lead and mentor a global team of Customer Success Managers focused on the public sector, providing strategic oversight, coaching, and mentorship.
Act as the expert escalation point for specific public sector client issues, ensuring effective resolution and sustained client satisfaction.
Manage end-to-end account responsibilities, encompassing technical integration, operational deployment, and ongoing product support to the public sector.
Collaborate with the Customer Success Leadership team on best practices for the team, market learning and training of the team.
Collaborate extensively with Product, R&D, and Sales teams to align client needs with product development and strategic company goals.
Identify opportunities for upselling and expanding solutions within existing public sector accounts through value and engagement, contributing significantly to revenue growth.
Organize and conduct specialized training, webinars\workshops addressing public sector operational scenarios, challenges, and best practices for AI-driven maritime security.
Systematically gather, analyze, and relay client feedback to internal stakeholders to inform continuous product innovation and improvement.

This is an exciting opportunity to blend data engineering and analysis in a pivotal full-stack role.

Youll be instrumental in ensuring our data's accuracy and availability, while also generating key insights to drive strategic decisions across Marketing, Product, R&D, Sales, and Customer Success. This role offers a unique chance to leverage both your technical skills and business understanding to extract actionable insights from complex data. Reporting directly to the CTO and collaborating with key stakeholders, youll have a significant impact on our data-driven culture.

Key Responsibilities

Own, maintain, and enhance data pipelines to guarantee data availability and quality.
Analyze and interpret complex data related to marketing, product performance, and user behavior.
Collaborate effectively with various teams to gather requirements, build data understanding, and communicate findings clearly.
Identify and resolve data discrepancies, defining the "source of truth" for crucial metrics.
Develop dashboards to monitor KPIs, assess performance against targets, and pinpoint areas for improvement.
Maintain user funnel dashboards, setting up alerts for anomalies and opportunities.
Implement proactive data monitoring and anomaly detection systems to ensure data accuracy and consistency.
Lead integrations with third-party platforms, optimizing data inputs for marketing tools and advertising platforms, potentially developing algorithms and triggers for targeted actions (e.g., engaging high-value, at-risk, or potential users).
Contribute to the development of our customer-facing Arena Analytics pipeline and data warehouse using tools like Fivetran, Snowflake, and ThoughtSpot.

We are seeking a highly analytical and detail-oriented Data Analyst Marketing (Online & Offline) to join our team. In this role, you will analyze marketing campaigns, digital events, and offline activations to provide insights that drive performance improvements. Your expertise in data interpretation will help refine marketing strategies, optimize spend, and enhance customer acquisition and retention.

Responsibilities:

Analyze marketing campaign performance across multiple channels, including email, social media, paid advertising, webinars, and events.
Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to marketing campaigns and events.
Use statistical models and data visualization techniques to identify trends, patterns, and opportunities for optimization.
Collaborate with marketing teams to define campaign objectives, target audiences, and success metrics.
Conduct A/B testing and attribution analysis to evaluate campaign effectiveness and ROI.
Provide insights into customer behavior, segmentation, and engagement to enhance marketing strategies.
Work closely with the Data Engineering team on data acquisition and enrichment for our data warehouse.
Assist in forecasting and budgeting by providing data-driven recommendations.
Ensure data accuracy and integrity by managing data sources, cleansing datasets, and automating data processes.

About us
Were on a mission to revolutionize how marketers, writers, and innovators create their marketing content. With tools like ChatGPT taking the world by storm, its clear that the spotlight is now shining on the Generative AI space. However, its ultimate hurdle is now a self-compounding problem: with infinite options for messaging now available to all marketers how do we know what will actually work? Your words matter, and the com[any was built to ensure that they resonate. Since 2021, weve been building a platform to help both the worlds largest brands and its next rising stars actually move, inspire, and drive their audiences forward. Weve built the brain behind all marketing messaging, no matter where it lives and how you create it (with AI or not). And now were looking to you to help change the world with us!
Description
Our customer success team is growing rapidly, and we are looking for a Head of Customer Success to lead and manage our growing team of 3 CSMs! This individual will help drive our success and customer retention.
The head of customer success will be responsible for setting the vision, creating processes, and maintaining deep relationships with cross-functional partners, including CMOs and CTOs in top global companies - all to ensure the successful retention and growth of our customers. This position has direct reports in place, with additional team members to be recruited, in light of recent growth in our book of business.
Please note this is a hybrid role in our TLV office and our customers are mostly in the US.
About The Role In this role, youll be leading a team of customer success managers based in Israel and the US. You will own some of our US based strategic accounts directly. You will be at the forefront of our value realization - responsible for growing and developing the team by providing expert-level CS knowledge, product expertise, coaching, training, and inspiration.
You will build a team that is trusted by the biggest brands in the world in shaping and improving the performance of their content, and will serve as the main link between our customers and our technical team. You will create and identify strategies to proactively address risks and opportunities related to adoption, engagement, and, most importantly, retention.
You will collaborate on account plans and reviews with product and sales, to identify opportunities to increase customer value.

We are seeking a highly analytical and detail-oriented Data Analyst to join our data team. In this role, you will serve as a critical link between the Data team and the Finance department, as well as other key stakeholders. You will be focusing on financial data analysis, key company SAAS metrics, insight generation, and reporting in order to support key business decisions. The ideal candidate will possess strong financial acumen, data analysis skills, and the ability to work collaboratively across teams to ensure alignment on reporting, metrics, and financial strategy.
Key Responsibilities:
Conduct data analysis, identifying trends, and opportunities for improvement.
Collaborate closely with the BI development team to enhance and optimize data reporting tools, dashboards, and SaaS metrics.
Develop and maintain financial models to support budget forecasts, financial planning, and performance evaluations.
Support quarter-end and year-end closing processes by providing analytical insights and reporting on financial performance.
Assist in the preparation of reports and presentations that cover the companys main financial and SAAS metrics for leadership and key stakeholders.
Ensure data integrity and accuracy across all financial reports and dashboards.
Communicate complex data insights in a clear, actionable manner to non-technical finance and business teams.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.
We are seeking a seasoned and strategic Head of Analytics to lead and manage our team of analysts while contributing hands-on to the performance analytics domain.

This is a high-impact role requiring a blend of analytical expertise, leadership skills, and business acumen.
You will take ownership of performance analytics by tracking company KPIs, analyzing performance metrics, and providing actionable insights and predictions on business performance. Additionally, you will collaborate with cross-functional teams to promote a data-driven decision-making culture and ensure alignment with strategic goals.

Responsibilities
Manage and mentor a high-performing analytics team, fostering growth and collaboration. Define team objectives and ensure alignment with business priorities.
Partner with executive leadership to identify opportunities to leverage data for strategic business decisions.
Drive high standards of data quality and governance, ensuring the accuracy and reliability of insights.
Partner with data engineering to optimize data pipelines and analytics infrastructure.
Collaborate closely with internal stakeholders and teams to deliver impactful insights that drive alignment with company objectives.
Ensure clear communication and alignment of analytics priorities across stakeholders.
Utilize strong SQL skills to engage directly with data, build queries, and support complex analyses.
Oversee the creation and maintenance of dashboards, reports, and KPIs to monitor performance across all business functions.
Identify trends, anomalies, and opportunities to inform decision-making and drive continuous improvement.