The Director will oversee the MIS GTM Business Applications team, responsible for managing and optimizing Salesforce (SF) and other essential business applications that drive operational success. This role will partner closely with Revenue Operations, Business Operations, Marketing Operations, and other Ops teams to deliver strategic projects, drive ongoing improvements, and ensure seamless integration of business tools. The Director will own the maintenance, performance, and evolution of these platforms, directly managing a team of Business Analysts, Project managers and Systems Administrators to enhance their expertise.
Why This Role is Exciting
Lead transformative projects that drive innovation, enhance operational efficiency, and directly contribute to business growth across our GTM (Go-To-Market) and Operations teams.
Lead innovative technology initiatives that integrate AI, automation, and advanced analytics into core business processes.
Foster a culture of growth, empowering teams to develop new skills, pursue innovation, and elevate their technical and business acumen.
Key Responsibilities
Strategic Leadership: Define and execute the vision for GTM-related business applications in alignment with GTM and Ops teams, ensuring technological solutions drive business growth and efficiency.
Salesforce & Business Applications: Oversee the architecture, configuration, and optimization of Salesforce and integrated platforms, ensuring scalability, reliability, and performance.
Project Execution: Lead the delivery of major cross-functional projects, leveraging automation, AI, and advanced technologies to drive innovation and efficiency.
CPQ Ownership: Manage and improve the CPQ (Configure, Price, Quote) processes, ensuring it aligns with sales, finance, and operations requirements.
Operational Excellence: Establish and track KPIs for project success, application performance, and team growth, fostering a results-driven culture.
Team Management & Development: Directly manage, mentor, and coach the GTM-focused team of Business Analysts and Systems Administrators, creating growth opportunities and enhancing their skills in business analysis, application development, and project management.
Collaboration: Collaborate with cross-functional Ops teams (Revenue, Business, Marketing) and business leaders to ensure seamless integration, continuous improvement, and strategic alignment of tools and processes
Requirements: Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field; relevant certifications are a plus.
15+ years of experience leading MIS, GTM systems, in complex, global environments, with deep expertise in Salesforce and related technologies.
Must have knowledge of business processes such as sales processes, customer lifecycle, and other key operational workflows
Outstanding leadership skills, with a record of managing global teams and designing & delivering large-scale, cross-functional projects.
Proven experience bringing best practices and staying updated with new approaches and capabilities in core systems.
Deep expertise in Salesforce, as well as integration tools, complementary Business tools and business process automation platforms.
Experience partnering with Business & Ops teams in a global company to drive alignment and strategic initiatives.
Bringing best practices and staying updated with new approaches and capabilities in core systems.
Strong leadership and mentoring skills, with a passion for developing and empowering teams.
Knowledge of AI, automation, and data-driven technologies that enhance operational efficiency.
Excellent communication, strategic thinking, and problem-solving abilities, with the capacity to collaborate & influence effectively across all levels of the organization and align the team initiatives with business priorities.
This position is open to all candidates.