דרושים » מערכות מידע » Information Systems Analyst (CRM)

We are seeking a dynamic and experienced salesforce team lead to manage and mentor our salesforce Administrators and Developers located in both TLV and NYC. This pivotal role will oversee key projects, including the development of salesforce Partner Portals, enhancements to Sales Cloud, and implementation of CPQ solutions. The ideal candidate will have a deep understanding of salesforce best practices, strong leadership skills, and a proven track record of delivering successful salesforce implementations.
What You'll Be Doing:
Team Leadership and Management:
* Lead and mentor a team of salesforce Administrators and Developers across TLV and NYC.
* Conduct regular team meetings, provide performance feedback, and support professional development.
* Foster a collaborative and high-performing team environment. Sales Cloud Enhancements:
* Oversee the configuration and customization of Sales Cloud to meet business requirements.
* Optimize Sales Cloud processes and workflows for improved efficiency and effectiveness.
* Provide guidance and support to the team on Sales Cloud best practices. Process Optimization and Implementation:
* Proactively find opportunities to improve salesforce processes and design/implement automated workflows to optimize business and deployment processes (sandbox management).
* Monitor system performance, troubleshoot issues, and ensure the overall reliability and stability of the salesforce ecosystem.
* Establish and enforce best practices for salesforce configuration, customization, and data management. salesforce Partner Portals Development:
* Spearhead the design, development, and implementation of salesforce Partner Portals.
* Ensure seamless integration and functionality of partner portals with other salesforce components.
* Manage project timelines, resources, and deliverables for partner portal projects. CPQ Implementation and Management:
* Lead the implementation and ongoing management of CPQ solutions.
* Develop and maintain pricing rules, quoting processes, and approval workflows.
* Collaborate with sales and finance teams to ensure accurate and efficient deal management. Stakeholder Collaboration:
* Work closely with cross-functional teams, including sales, marketing, and customer support.
* Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
* Provide training and support to users on new salesforce features and functionalities. Handling GTM Requests:
* Manage and address all requests for bugs and tickets from the GTM teams, ensuring adherence to established SLAs and maintaining high-quality resolution.

Were looking for a CRM Implementation Specialist to support the technical aspects of CRM system implementations. This is a growth-oriented role, ideal for someone early in their career whos eager to develop expertise in CRM systems, technical architecture, data management, and business processes. Youll work closely with cross-functional stakeholders to ensure the CRM solution meets organizational needs and delivers maximum value.

What You'll Do:

System Configuration:
Configure CRM system settings and workflows to meet the organization's specific requirements.
Customize the CRM interface and user experience.
Test and validate system configurations to ensure they are functioning as intended.
Technical Leadership:
Provide technical guidance and expertise throughout the CRM implementation process.
Oversee the design, development, and testing of CRM system components.
Ensure that the CRM solution aligns with the organization's technical architecture and standards.
Technical Support:
Provide technical support to users and administrators of the CRM system.
Diagnose and resolve technical problems.
Document and maintain technical documentation.
Data Migration:
Develop and execute data migration plans to transfer data from existing systems to the CRM system.
Ensure data quality and integrity during the migration process.
Troubleshoot and resolve any data migration issues.
Project Coordination:
Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.
Provide technical input and recommendations for project planning and execution.

The Director will oversee the MIS GTM Business Applications team, responsible for managing and optimizing Salesforce (SF) and other essential business applications that drive operational success. This role will partner closely with Revenue Operations, Business Operations, Marketing Operations, and other Ops teams to deliver strategic projects, drive ongoing improvements, and ensure seamless integration of business tools. The Director will own the maintenance, performance, and evolution of these platforms, directly managing a team of Business Analysts, Project managers and Systems Administrators to enhance their expertise.

Why This Role is Exciting

Lead transformative projects that drive innovation, enhance operational efficiency, and directly contribute to business growth across our GTM (Go-To-Market) and Operations teams.
Lead innovative technology initiatives that integrate AI, automation, and advanced analytics into core business processes.
Foster a culture of growth, empowering teams to develop new skills, pursue innovation, and elevate their technical and business acumen.
Key Responsibilities

Strategic Leadership: Define and execute the vision for GTM-related business applications in alignment with GTM and Ops teams, ensuring technological solutions drive business growth and efficiency.
Salesforce & Business Applications: Oversee the architecture, configuration, and optimization of Salesforce and integrated platforms, ensuring scalability, reliability, and performance.
Project Execution: Lead the delivery of major cross-functional projects, leveraging automation, AI, and advanced technologies to drive innovation and efficiency.
CPQ Ownership: Manage and improve the CPQ (Configure, Price, Quote) processes, ensuring it aligns with sales, finance, and operations requirements.
Operational Excellence: Establish and track KPIs for project success, application performance, and team growth, fostering a results-driven culture.
Team Management & Development: Directly manage, mentor, and coach the GTM-focused team of Business Analysts and Systems Administrators, creating growth opportunities and enhancing their skills in business analysis, application development, and project management.
Collaboration: Collaborate with cross-functional Ops teams (Revenue, Business, Marketing) and business leaders to ensure seamless integration, continuous improvement, and strategic alignment of tools and processes

The global Revenue Operations Manager is responsible for optimising and scaling revenue-generating processes across the company. This role will collaborate with Sales, Marketing, Finance, and Customer Success teams to ensure operational efficiency, data accuracy, and strategic alignment. The primary focus is to drive predictable revenue growth by analysing performance, optimising tools and processes, and providing insights for CRO.

Key Responsibilities:

Optimise B2B sales processes, identify inefficiencies, and present data-driven solutions to enhance revenue growth.

Process Optimization:
*Streamline and improve sales processes to improve sales cycles and conversion rates performance.
*Develop and manage standardized workflows to increase efficiency across all sales operations.

Tool Mastery:
*Ensure proficiency and optimal use of systems such as Salesforce, Salesloft, ZoomInfo, DocuSign, power BI and LinkedIn Sales Navigator to support sales goals.

Data-Driven Decision Making:
*Utilise data analytics to provide insights, improve forecasting, and inform revenue strategies.
*Implement performance metrics and dashboards to monitor and enhance sales performance.
*Analyse market trends, customer behaviour, and revenue data to provide insights for business planning and strategy.

Forecasting & Planning:
* Provide revenue forecasting and pipeline analysis to support decision-making.
* Work with Finance to ensure the accuracy of revenue forecasting and alignment with overall business goals.

Process Improvement:
*Identify bottlenecks and inefficiencies in the sales and revenue lifecycle.
*Develop and implement processes that increase operational efficiency and improve scalability.
*Ownership of enforcement of execution of Sales playbooks among BDRs and AEs.
*Pipeline management - building definitions

Cross-Departmental Alignment:
*Facilitate collaboration between sales, marketing, and operations to align with overall company goals.
* Manage sales operations manager with broader business objectives to drive revenue growth.

Are you ready to take your career to the next level? We are looking for a talented and motivated Technology Consultant to join our dynamic Technology Consulting team. This is your chance to be part of an innovative environment, helping organizations navigate complex technological challenges.

Job Description:
Work closely with clients to analyze and optimize ERP-based processes such as order-to-cash and procure-to-pay.
Develop insights and present solutions using PowerPoint and Excel.
Collaborate with cross-functional teams to implement automation, low-code solutions, and Generative AI.
Stay updated on emerging technologies to drive innovation and efficiency.
Provide training and ongoing support to clients.

לחברה בינלאומית בתל אביב
We are looking for a talented and motivated Technology Consultant to join our dynamic Technology Consulting team. This is your chance to be part of an innovative environment, helping organizations navigate complex technological challenges.
About the Role
As a Technology Consultant, you will:
Work closely with clients to analyze and optimize ERP -based processes such as order-to-cash and procure-to-pay.
Develop insights and present solutions using PowerPoint and Excel.
Collaborate with cross-functional teams to implement automation, low-code solutions, and Generative AI.
Stay updated on emerging technologies to drive innovation and efficiency.
Provide training and ongoing support to clients.