This position offers hands-on IT experience with modern cloud technologies and is a great entry-level opportunity that could significantly accelerate your IT career. As part of a global company, you will gain valuable experience supporting a dynamic, distributed workforce while taking ownership of IT operations in our Tel Aviv office.
What You Will Be Doing
In Your First 30 Days:
Learn about Sisenses IT systems, tools, and workflows.
Manage user onboarding and offboarding, including access setup and hardware provisioning.
Support employees with IT issues through walk-ups, email, and chat.
Resolve IT tickets using the Global IT Ticketing System (Freshservice).
Assist in managing Mac and Windows devices using MDM tool.
Work with Active Directory to manage user accounts and permissions.
Provide onsite IT support for employees, meeting rooms, and company events.
Ensure IT functionality and support for the Tel Aviv office, including networking, hardware, and conference room systems.
By Day 60:
Identify and implement improvements to internal IT processes and suggest automation ideas.
Assist with equipment purchases, asset management, and coordinating repairs with vendors.
Maintain IT asset inventory and update documentation for hardware and software resources.
Support remote employees by troubleshooting connectivity and access issues.
Ensure proper operation and maintenance of office-wide IT infrastructure in Tel Aviv.
By Day 90:
Provide IT support for executives and senior leadership as needed.
Assist in implementing IT security best practices such as SSO, multi-factor authentication, and compliance measures.
Document IT procedures and contribute to improving response times and resolution efficiency.
Take full ownership of IT operations in the Tel Aviv office, ensuring a seamless experience for all employees.
Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).
1-2 years of experience in IT support, troubleshooting, and problem-solving.
Strong familiarity with Windows and Mac operating systems, as well as mobile platforms.
Basic understanding of networking, Active Directory, IT security principles, and cloud-based tools.
Experience with IT ticketing systems, hardware setup, and troubleshooting is a plus.
Ability to work independently and to be a team player, learn quickly, and manage multiple tasks efficiently.
Strong communication skills and a customer service mindset.
Must be comfortable providing in-person IT support and managing IT responsibilities for the Tel Aviv office.
Should be familiar with providing services using tools like SSO, VPN, MDM, Productivity tools like Slack, G-Suite, Atlasian, Office 365 etc.
This position is open to all candidates.