דרושים » מחשבים ורשתות » Help Desk Administrator

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

We are growing and are looking for an IT Specialist to be the first responder and provide technical assistance to our employees in a variety of issues: computers, meeting rooms, networking, and business applications.
Job Description:
Serving as the first point of contact for employees seeking technical assistance.
Troubleshoot, resolve, or escalate tickets that have been assigned
Installing, making changes, and repairing computer hardware and software.
Creating and managing users and permissions.
Provided an outstanding customer service experience in a variety of circumstances across all organizational levels
Following up with customers to ensure issues are resolved.
You will love this job if:
You can anticipate and analyze complex situations and take corrective action to prevent problems from occurring.
You can work independently and in a team setting with others professionally and respectfully.
You have the ability to analyze and determine the applicability of Information Technology to conclude and make appropriate recommendations.

We are looking for an Atlassian Platform Administrator to join our HR & Mobile Applications Team as a temporary 1 year maternity leave (MLA) replacement, who has a passion for collaboration tools, process optimization, and IT service management, who has a desire to streamline workflows, improve user experience, and ensure the successful implementation and management of Atlassian tools like Jira, Jira Service Desk, and Confluence.
We use an interesting and mixed technology stack: Jira Software, Jira Service Management, Confluence (Wiki), and integrations with various internal systems and third-party tools.

In this position you will use your expertise in leading IT projects, managing stakeholder expectations, and configuring Atlassian tools, and will drive the implementation and continuous improvement of Jira-based workflows, manage Jira Service Desk projects, maintain documentation in Wiki, and ensure the delivery of high-quality IT solutions aligned with business needs.

Key Responsibilities
Design, build and manage our Atlassian ecosystem in order to optimize project management, service delivery, and internal collaboration across teams.
Get experience with Jira Software, Jira Service Management, and Confluence, develop custom workflows, automations, and integrations, and have a great opportunity to grow and create impact.
Work with product managers, business stakeholders, and other teams at Check Point to gather requirements, provide solutions, and ensure alignment with organizational goals.
Monitor, maintain, and continuously improve the performance, usability, and scalability of the Atlassian tools to meet evolving business needs.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power
. As a Technical Architect, your responsibility will be to advise and establish infrastructuredeployment, integration, and solution deliveryin several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success .
* Working Days - Monday to Friday
What you'll own:
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of .
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

Our Information Technology department is looking for a Hardware and Software PC Technician and Helpdesk team member to join the Global IT Team.

Location: This position is based in Tel Aviv

Responsibilities
The position includes providing IT support to the companys internal customers in Israel and abroad.

We are seeking an experienced Linux and Windows Systems Administrator to join our IT team.

The ideal candidate will have strong skills in managing both Linux and Windows environments, with the ability to maintain system stability, security, and performance across our infrastructure.

Key Responsibilities
Administer, maintain, and troubleshoot Linux and Windows server environments
Configure and manage advanced DNS infrastructure
OS Image management including configuration and maintenance packages
Troubleshoot and resolve production issues in real time.
Manage Public Key Infrastructure (PKI) and Certificates
Create and maintain documentation for systems and processes

Were growing and looking to hire Product Support Engineer who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
As a Product Support Engineer, Your impact will be:
Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
Maintain excellent relationships with Support customers, Technical Account Managers, Product Management, and local account teams
Analyze and resolve complex high-end customer problems
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
Escalate support cases and priority issues to management as needed
Identify and independently take on additional tasks
Provide visibility of customer status through regular reporting and cadence calls

Required Site Reliability Engineer
Realize your potential by joining the leading performance-driven advertising company!
As Site Reliability Engineer on the IT Production team in our TLV Office, youll play a vital role in building robust services and solving infrastructure challenges with automations while working with cutting-edge technologies and bringing those to their limits on our mostly on-prem cloud like infrastructure.
How youll make an impact:
As a Site Reliability Engineer, youll bring value by:
Ensure Reliability & Scalability: Design, implement and manage highly reliable and scalable distributed systems across our on-premise, cloud and AI/ML environments. Proactively optimize performance, efficiency, resource utilization and cloud cost.
Drive Automation: Automate repetitive tasks, infrastructure provisioning, configuration and deployments using IaC and scripting languages (e.g., Python, Go, Rust).
Develop Observability & Capacity: Implement comprehensive monitoring and alerting systems to ensure system health. Collaborate on capacity planning to meet future growth.
Maintain Security & Compliance: Integrate security best practices and ensure compliance with industry standards.
Lead Incident Management: Participate in on-call rotations, lead incident responses and conduct root cause analysis to minimize downtime.
Foster Collaboration & Improvement: Work closely with development, operations and security teams to drive shared responsibility and continuous improvement in SRE practices.
Our Tech Stack:
Linux, Kubernetes, nginx, Istio, AWS, GCP, Azure, Alicloud, Fastly, Terraform, Consul, Prometheus, Loki, Grafana, Airflow, Redis, Kafka, Vector, Hadoop, Cassandra, Vertica, MySQL, HDFS, ELK.