We are an AI SaaS platform for e-commerce companies, especially in travel and hospitality, that lets customers buy together. It helps companies understand how groups decide to buy and improves sales. This tool makes buying together easy and fun and helps companies find new ways to make more money.
Role and Responsibilities:
* The CSM is the clients operational officer. He ensures the clients satisfaction and retention from the deployment phase throughout the client's BAU phase.
* CSM will be on top of the customer operational and business environment.
* Transform customer requirements into product capabilities, taking customers goals, objectives, and business processes and proposing the best solution.
* Promoting tasks internally (e.g., dev and change requests, initiation of new projects, etc.), representing the customer in and out of the organization.
* The CSM will be chasing customer performance and revenue growth by making strategic recommendations using:
*  Product Features
*  KPI(s) & Benchmark analysis
*   BI tools
* The CSM will be requested to identify operational and even business opportunities, share them with the customer's VP, and push them together to maximize revenues and business expansion.
*  Work closely with all relevant departments, including the product, Professional Services (delivery), and development teams, to identify the required products and strategic solutions for each customer.
* Drive prompt resolution of all operational issues and ensure high levels of customer satisfaction with company products and services.
* Manage and maintain the level of service given to the customers by being proactive and responsive.
* Establish strong relationships with customers, becoming a trusted advisor and advocate for their success.
* Responsible for customer training and knowledge onboarding. 
* Providing first-level operational support.
* A second point of escalation for all technical incidents and issues.
 
Please send your CV and cover letter to our e-mail.

Required SUPPORT TEAM LEAD- JERUSALEM
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What you'll be doing
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: Our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.

Are you looking for a foot into the world of hi-tech, in a role which will allow you to help end users around the world?
In a world of assessments which can be outsmarted by guesswork and prefab answers,we are the only solution in the language testing space to measure real life communication capabilities by evaluating natural speech and writing.
Using a combination of cutting-edge technology and advanced linguistics research, the TEST is designed to measure English quickly and accurately. Our tests are used by leading organizations around the world to assess English abilities in recruitment and language teaching, and are trusted by educational institutions and government offices to qualitatively measure English abilities in a wide variety of cases.
Were looking to recruit a full-time for a Customer Success Representative, to work with our regional business development manager in serving clients across the Middle East and Asia.
What will you do with us?
Your work will include, on a daily basis, communicating with End Users and Clients through our Help desk interface, via phone, email, or video conference, depending on need and scope of request. You will file and respond to tickets coming in from clients across the continent, working to properly deduce solutions to client inquiries, ranging from quick troubleshooting to long-term product requests.
You will be the clients point of contact with our company, directing their needs to the people who can help.  
Full-time position (9:00-18:00 GMT+3), Hybrid: training and team meetings in company offices in Jerusalem, other tasks remote.