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We are looking for a Head of Customer Success- Revenue Oriented to own and grow revenue across our customer base.
This is a hands-on leadership role responsible for turning existing customers into a consistent, growing ARR engine.
You will own revenue end-to-end: from new customer acquisition, through adoption and expansion, to long-term revenue growth.
You will work directly with customers, lead customer-facing teams, and be accountable for results in numbers, not narratives.
You will report directly to the CEO and be part of the company leadership team.
What you will own:
As Head of Customer Success, you are the single owner of revenue for your customer segment.
This includes:
Full ownership of ARR growth (new logos + expansion + retention through usage)
Driving revenue growth across an active base of hundreds of customers
Turning product usage into measurable expansion and upsell
Building and running a repeatable expansion engine
Defining priorities across customers based on revenue potential
Leading weekly revenue cadence with clear decisions and follow-through
This role connects customers, revenue, and execution into one operating system.
What you will do:
You will:
Join customer calls and meetings
Lead expansion and upsell conversations
Expand revenue from existing customers
Work directly with Sales, Account Managers, and Adoption roles
Define usage and expansion targets per customer
Push execution when customers or teams are stuck
Close loops and turn decisions into outcomes
manage all customer-facing revenue functions.

This is a role dedicated to driving success for our top-tier accounts. You will be the success architect and orchestrator of their entire journey, ensuring they fully maximize the value of the platform and achieve their desired outcomes. You'll combine technical expertise with a relentless focus on organization and process improvement, identifying and bridging any gaps or issues that arise within these complex accounts.

Location - Givatayim, Israel ( Hybrid )

Responsibilities:

Develop and maintain an understanding of best practices for at-scale implementations of the solutions

Proactively understand and anticipate the technical needs and challenges of your assigned accounts. Understand complex technical situations, take ownership of ensuring resolution, and escalate when necessary

Bridge the gap between technical knowledge and customer needs, translating complex technical information into clear and actionable insights for both internal and external stakeholders. Collaborate effectively with engineering, product, support, sales, marketing, and leadership teams to deliver optimal solutions

Maintain a commitment to continued growth and understanding of our implementations, staying abreast of the latest updates and best practices.

Design and execute personalized customer success plans with measurable goals, focusing on maximizing feature utilization, securing client renewals, supporting lead generation, and driving expansion revenue.

Identify and address potential roadblocks before they become critical issues, ensuring proactive solutions to maintain smooth operations and high customer satisfaction.

Continuously assess and optimize customer workflows, implementing solutions or identifying gaps to improve efficiency and effectiveness across the company.

Implement and refine internal processes to optimize the customer experience and ensure seamless communication and collaboration with your accounts

Leverage metrics and KPIs to track progress, identify areas for improvement, and demonstrate the impact of your initiatives

Deliver clear and concise technical communications to both internal and external stakeholders, influencing, advocating, and driving action as needed

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them. We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers. As a Customer Support Specialist, you will:
* Provide fast, professional, and personal support to Dealhub’s customers worldwide
* Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
* Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
* Do troubleshooting and ensure each ticket has been solved
* Make the customer satisfied with the solution and support provided

How to Apply?:
מחפשים פה מישהו עם פוטנציאל, ג'וניור חשוב מישהו עם ראש גדול ללמידה, יכולות דילוור טובות