לוח משרות דרושים Back Office / בק אופיס

we are looking for a detail-oriented, process-driven Operations Specialist to help run day-to-day operations across several company products. In this role, youll own operational workflows that directly impact customer experience-ensuring accounts are configured correctly, requests are handled quickly and accurately, and internal teams have the operational support they need to scale.
Youll work closely with Customer Success, Technical Advisors, Support, Sales/Pre-Sales, and R&D to keep operations smooth, identify friction points, and improve processes as we grow in a fast-paced startup environment.
Roles & Responsibilities:
Lead technical onboarding and account setup for new customers, ensuring a seamless transition into our SaaS platform.
Execute complex system configurations for enterprise accounts with a high standard of accuracy and attention to detail.
Review and resolve customer requests, ensuring maximum data integrity and platform accuracy.
Manage account governance, including permissions, ownership settings, and operational tracking systems.
Monitor operational queues to ensure timely handling of requests and meet service-level goals (SLAs).
Collaborate as an operational interface with CS, R&D, and Sales to drive effective issue resolution.
Identify recurring patterns in tasks to recommend process improvements and platform enhancements.
Adapt quickly to evolving priorities in a fast-paced, hyper-growth environment.

What youll be doing
In this role, youll work at the intersection of Sales, Account Management, Merchants, and internal systems, supporting both the commercial flow and the ongoing operation of the company Benefits product.
Day-to-day in this role youll:
Support Sales and Account Managers throughout the company Benefits commercial process, including CRM workflows, contract documentation, KYD-related steps, and operational follow-ups.
Act as the go-to operational contact for sales teams, helping resolve issues and ensure smooth progression from deal to live product.
Own the operational maintenance of the company Benefits offering, ensuring participating merchants and benefits are accurately reflected and updated in internal systems.
Coordinate communication with restaurants and retail partners regarding operational updates to the Benefits offering, without sales or acquisition responsibilities.
Monitor changes in the Benefits merchant pool and ensure timely updates across systems and documentation.
Centralise and professionalise operational tasks currently handled across sales and account teams, such as system updates, billing-related processes, reporting, and Excel-based tracking.
Work closely with stakeholders to identify operational gaps, improve workflows, and help scale the product as adoption grows.