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Required Sr Technical Support Engineer - Cloud (GCS)
Your Career:
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact:
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.

We are looking for a Principal Backend Engineer to join our Cortex backend engineering group.
The group develops and maintains the backend of Cortex products - mainly Cortex XDR, and Cortex XSIAM. The great majority of the Cortex engineering group is located in the TLV office which allows us to operate at a high pace with short loops of decision-making.
You will join a team focused on developing, innovating, and scaling the core components of Cortex XDR, along with contributing to shared Cortex infrastructures. We are looking for candidates with a can-do attitude, who are passionate about complex problems and thrive on bringing production value to thousands of customers.
Your Impact:
End-to-end backend development of features and core components across their entire life cycle (design, develop, test, deploy, maintain)
Collaborate with peers across different teams and disciplines to shape solutions and integrate with other parts of the product
Work with customers and provide solutions to their day-to-day work and challenges
Contribute to team-wide efforts - code reviews, design reviews, technical and architectural decisions.

We are looking for a highly technical individual to join our Cortex XDR Agent core team as a Principal Automation Engineer. The team builds the foundation of the Cortex XDR endpoint agent, from security modules to server communication and task management.
We believe automation tests are a critical part of the product release cycle. As an Principal Automation Engineer, you will be responsible to design and maintain the automation infrastructure. You will be involved in feature and test designs, and work closely with developers, product management and other QA members.
Your Impact:
Be a part of highly motivated and skilled engineering team
Develop on all the leading platforms both on End points Windows, Mac, Linux And Cloud AWS (Amazon web services), GCP (Google cloud platform), Microsoft Azure and K8s
Lead technical decisions within the group, be part of automation architectural designs, maintain and develop automation knowledge base.
Collaborate closely with QA and Dev teams, DevOps, and product managers.

A no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities
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Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
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Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
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Build strong relationships with key stakeholders to drive engagement and long-term success.
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Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
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Analyze customer usage data to proactively address risks and drive retention strategies.
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Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Required Sr Backend Engineer ASPM (Cortex Cloud)
Who We Are:
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career:
The ASPM group is leading the development of a revolutionary security product that will redefine the AppSec landscape. We operate with speed and agility, continuously gathering feedback from the field to deliver the most accurate solution and solve real problems for our customers
Join us as a top-tier Backend Developer to innovate with a diverse tech stack. We're searching for someone passionate about cloud-native solutions, with experience in GCP, Kubernetes (K8s), and TypeScript.
Your Impact:
Be a key contributor to designing and building our cloud-native platform that secures the modern software development ecosystem, focusing on application security posture (ASPM).
Own complex backend features from concept to production, directly shaping the core infrastructure and services of this critical security offering.
Partner with product managers, architects, and engineers to deliver impactful, high-quality security solutions to our customers.
Continuously evaluate and adopt new tools and technologies to improve development velocity and enhance the capabilities of our product.
Be an advocate for clean code, scalable architecture, and strong engineering practices.

A web-based, no-code platform that integrates with Salesforce. We are a fast-growing SaaS startup with over 1000+ customers worldwide. empowers organizations to streamline complex workflows, automate processes, and create dynamic digital experiences with no-code platform.

We are looking for a talented and experienced Product Manager to join our dynamic team. In this role, you will play a crucial part in owning features and product development from conception to launch, and collaborate closely with leading industry vendors. As a Product Manager, you will ensure the successful delivery and continuous improvement of our products.

Responsibilities
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Own the product strategy and execution for one or more key areas in the ecosystem: Web, Platform, Data Platform.
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Collaborate with internal stakeholders, customers and partners to define use cases, prioritize features, and guide product direction.
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Manage the full product lifecycle: from discovery and requirements to design, development and rollout.
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Plan and deconstruct complex initiatives into clear, actionable steps for design and engineering teams.
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Define and track product success metrics, using both user feedback and data to drive decisions.

We are looking to hire a technologically savvy Technical Support expert at this role, youll be the go-to contact for responding to clients and providing first-tier support. This role is an integral part of the customer experience journey.

Responsibilities
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Manage the ticketing system for our products.
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Provide personalized support via various channels (Slack, Salesforce).
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Diagnose and resolve technical issues related to our products.
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Educate customers on features and best practices.
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Escalate unresolved issues to the solutions and CS team or relevant departments.