לוח משרות דרושים מנהל אדמיניסטרטיבי משרה מלאה

we are looking for a detail-oriented, process-driven Operations Specialist to help run day-to-day operations across several company products. In this role, youll own operational workflows that directly impact customer experience-ensuring accounts are configured correctly, requests are handled quickly and accurately, and internal teams have the operational support they need to scale.
Youll work closely with Customer Success, Technical Advisors, Support, Sales/Pre-Sales, and R&D to keep operations smooth, identify friction points, and improve processes as we grow in a fast-paced startup environment.
Roles & Responsibilities:
Lead technical onboarding and account setup for new customers, ensuring a seamless transition into our SaaS platform.
Execute complex system configurations for enterprise accounts with a high standard of accuracy and attention to detail.
Review and resolve customer requests, ensuring maximum data integrity and platform accuracy.
Manage account governance, including permissions, ownership settings, and operational tracking systems.
Monitor operational queues to ensure timely handling of requests and meet service-level goals (SLAs).
Collaborate as an operational interface with CS, R&D, and Sales to drive effective issue resolution.
Identify recurring patterns in tasks to recommend process improvements and platform enhancements.
Adapt quickly to evolving priorities in a fast-paced, hyper-growth environment.

Your experience at our company will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum-backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years-you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Duties
Acting as the point of contact among executives, employees, clients and other external partners
Providing administrative assistance, such as writing and editing e-mails, and preparing communications on the executives behalf
Managing information flow in a timely and accurate manner
Managing executives calendars and setting up meetings
Making travel and accommodation arrangements.

What youll be doing
As a Field Operations Associate, youll be part of our companys frontline operations team, working hands-on in the field to identify and resolve operational and safety-related challenges. Youll help maintain high service standards and represent our company in interactions with couriers, businesses, and municipalities across our active cities.
Day-to-day in this role youll:
Conduct field tours across our companys active operation areas in Israel.
Identify and report operational, safety, and service-related issues in the field.
Monitor courier behavior, delivery standards, and proper use of equipment.
Support operational problem-solving between couriers, merchants, and commercial locations.
Collaborate with municipalities and external partners when needed.
Document cases and insights in Monday.com and follow up until resolution.
Participate in operational escalations, meetings, and team updates.
What we offer
A hands-on role with real impact on safety, service quality, and city operations.
A dynamic mix of fieldwork and office/home-based tasks.
Close collaboration with multiple operational and cross-functional teams.
Professional onboarding, training, and access to our company tools.
our company benefits and compensation according to company policy.