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we are looking for a Customer Operation Program Manager.
As a Program Manager in the customer operation organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects that will ensure successful strategic and operational objectives.
Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target.
Additionally, you will lead project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks.
What youll do:
Program Planning:
Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals.
Create detailed project plans, including timelines, milestones, and resources required.
Program Oversight:
Oversee and coordinate the execution of multiple projects within the program, ensuring adherence to timelines and quality standards.
Monitor progress, identify risks, and implement mitigation strategies. Manage budgets and resource allocation across projects.
Stakeholder Management:
Act as the primary point of contact for senior management and stakeholders, fostering strong relationships.
Communicate project progress and outcomes effectively to all levels.
Team Leadership:
Lead and motivate project teams, providing guidance and support to ensure objectives are met.
Facilitate collaboration among teams and promote a positive work environment.
Risk Management: Identify potential risks and develop contingency plans to address issues proactively.
Reporting and Documentation: Prepare and present regular reports on program performance, including key metrics and achievements.

As a Customer Operations AI Transformation Lead, you will drive the strategy, execution, and adoption of AI initiatives across the Customer Operations organization. You will work closely with senior leadership and cross-functional stakeholders to identify high-impact opportunities for AI, translate them into scalable programs, and ensure measurable business outcomes.
In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change.
What youll do:
AI Transformation Strategy & Planning
Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals.
Identify and prioritize AI use cases with clear ROI (efficiency, quality, customer experience).
Build detailed execution plans including timelines, milestones, dependencies, and resources.
Program Oversight & Execution
Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement).
Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards.
Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements).
Manage resource allocation across projects and ensure operatinal continuity during change.
Stakeholder Management & Change Enablement
Serve as the primary point of contact for senior management on AI transformation progress.
Align cross-functional stakeholders (Ops, CS, Product, R&D, Data, IT, Security).
Drive adoption by building enablement plans, training, communications, and feedback loops.
Governance, Standards & Risk Management
Establish best practices for AI implementation in Customer Operations (process, tooling, documentation).
Define governance for AI usage (quality control, privacy, security, compliance, escalation flows).
Identify risks early and develop mitigation and contingency plans.
Reporting & Documentation
Prepare and present regular program updates including milestones, outcomes, risks, and KPIs.
Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

We are seeking a skilled and motivated Priority ERP Implementer to join our team and lead end-to-end implementation processes for Priority ERP systems. This role focuses on implementing and supporting the Logistics Contractors, and Real Estate modules while working closely with internal teams and clients to optimize business processes. The position is fully on-site in Jerusalem Responsibilities
* Lead end-to-end implementation of Priority ERP modules with emphasis on Logistics, Contractors, and Real Estate.
* Analyze business requirements, translate needs into system configurations, and design tailored solutions.
* Configure modules, define workflows, create reports, and customize system functionalities.
* Provide user training, onboarding, and ongoing support for operational teams.
* Perform testing, troubleshooting, and Quality Assurance for new implementations and system upgrades.
* Collaborate closely with project managers, developers, and cross-functional teams to ensure seamless system integration.
* Document all processes, configurations, and system adjustments.

We are seeking a salesforce Developer with strong experience in salesforce Core (Sales/Service Cloud) and salesforce Commerce Cloud (SFCC) The role includes developing scalable features, integrations, and automations that support our CRM and e-commerce operations.
Key Responsibilities
* Develop Apex classes, triggers, LWC components, and declarative automation (Flows).
* Customize and extend salesforce Commerce Cloud (cartridges, ISML, controllers, jobs).
* Build and maintain integrations between salesforce, SFCC, ERP, OMS, Payment Gateways, Marketing tools and external platforms.
* Support CI/CD, code reviews, QA, and release management.
* Collaborate with Product, E-commerce, Marketing, and IT teams to deliver efficient solutions.
* Produce technical documentation and follow salesforce best practices.

#hybrid Join Us. Make Your Imprint. Novidea is an insurance technology company solving the toughest challenges faced by insurance distribution businesses. Our innovative, data-driven insurance software platform allows our customers to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell. Novidea delivers a 360-degree business view and a powerful competitive advantage.
What’s the job: We are looking for a Sales Manager to join the Novidea sales team and sell Docomotion, an advanced document generation solution. This role includes full ownership of the sales cycle, working closely with Mid-Market and Enterprise customers, and collaborating with SDRs, Pre-Sales, and Product teams.
What you’ll do:
* Own and manage the full sales cycle: lead qualification, product demonstrations, trial or POC management, pricing, negotiation, and closing.
* Responsible for building and managing strategic partner relationships to drive indirect sales and expand market reach through channel partners.
* Work closely with Solution Engineers to deliver Docomotion’s document generation solutions to prospective customers in the most effective and efficient way.
* Accurately forecast pipeline and revenue using Salesforce.
* Continuously develop deep knowledge of the product, the Salesforce ecosystem, and the competitive landscape.
What you bring (experience):
* Experience in an SDR/BDR role and 1 year of experience in B2B SaaS sales.
* Experience selling within the Salesforce ecosystem and understanding common business use cases.
* Experience selling complex, value-based solutions to Mid-Market and Enterprise customers.
* Demonstrated success in managing long, multi-stakeholder sales cycles.
* Excellent communication, presentation, and negotiation skills in English (additional languages are an advantage).
?Bonus points:
* Experience selling Document Generation, CPQ, CLM, or other Salesforce - native solutions
* Familiarity with Salesforce AppExchange and partner-led sales motions
* Experience working closely with Solution Engineers or Pre-Sales teams
* Salesforce certifications (Sales Cloud, Service Cloud, or similar)

The CRM Division within the Microsoft Activity at abra is looking for a skilled Microsoft Dynamics CRM Developer to join our team, contribute to innovative projects, and make a real impact in a dynamic and professional environment.
* Development and customization of Microsoft Dynamics CRM (On-Premises and Online).
* Implementing Workflows, Activities, Email Configuration, and system extensions.
* Client-side and server-side development, including version deployments across environments.
* Designing and developing integrations with external systems using APIs and web services.
* Collaborating with cross-functional teams to deliver high-quality solutions.

We are looking for a Salesforce Business Analyst to join the CRM (Salesforce) team, which is responsible for supporting global users and is in charge of global business processes.

The Salesforce Business Analyst will support global stakeholders and users and create project plans, track progress and create training materials.

You should apply if you are a team player who can drive complex projects to completion - we offer a great working environment in a successful company and development opportunities going forward.

The Salesforce Business Analyst will report to CRM Manager.

Your key responsibilities will include:

Establish working processes to ensure timely and high-quality delivery.
Design and implement solutions on the Salesforce platform.
Manage and lead projects in Salesforce ecosystem.
Design and implement new business requirements to improve business processes

We are looking for a Compliance Information System implementer to join our Compliance Operations group.

This position plays a critical role in ensuring a seamless and complaint Onboarding experience for our customers, in alignment with global compliance regulations.

The Customer Onboarding system specialist reports to Compliance Operations Director.

Your key responsibilities will include:

Serve as the primary point of contact for the technical and operational aspects of the Compliance Operations system.
Implement system changes and updates based on user requirements.
Collaborate closely with the Salesforce (SF) team and Sales Operations to support new processes, reports, locations, and initiatives.
Partner with the Billing and Legal teams to ensure accurate reflection of all agreement-related components.
Monitor system performance and ensure timely troubleshooting of errors and failures while collaborating with all other IT focal points.
Set and monitor service level agreements (SLAs).