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We are looking for a Student Support Engineer - User Engagement Services
What you'll do:
Take ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
Ability to solve technical problems under pressure and time constraints, and manage customer escalations
Extensive customer facing activities.
Develop a deep understanding of the customers technical environment
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Help to document best practices in maintaining BTP Portal Services
Team player, be part of team, take tasks and contribute to the successes of the team.
Demonstrate high professionalism and technical leadership

Required NOC- Student Position
As a Monitor Specialist, you will be responsible for:
Responding to events and various technical problems in real-time
Proactively identifying and mitigating potential issues before they become critical problems
Troubleshooting and investigating production issues in our services
Handling issues until resolution with Devops, DBA and R&D teams
Monitoring and liaising activities of the production environment, network, business transactions reports
Direct communication with worldwide partners.

Required Junior KYB analyst (Commercial) - Student Position
We seek a highly motivated and detail-oriented Junior KYB analyst (Commercial) to support our global payments organization. In this role, you will primarily manage Know Your Business (KYB) cases for our merchants, ensuring that all compliance and regulatory requirements are met. To ensure smooth merchant onboarding, you will work closely with the sales department, compliance, legal, sales engineers, and other departments. The role also involves administrative tasks to support the smooth functioning of these processes.
As a Junior KYB analyst (Commercial), you will be responsible for:
KYB Case Management: Take the lead on managing and guiding KYB cases for merchants, ensuring all compliance checks are thoroughly conducted and cases are processed efficiently.
Collaboration with Compliance Teams: Work closely with the Compliance and Compliance Operations teams to ensure that merchant risk assessments and KYB checks are conducted according to company policy, legal requirements, and industry regulations.
Partnership Management: Act as the primary point of contact for referral partners, working with them to facilitate the onboarding process for their merchants. Ensure alignment between partners, internal teams, and compliance guidelines throughout the KYB process.

Required Help Desk Specialist - Student Position
Description
We are Building the Future of Fintech!
A financial technology company that allows businesses to accept and make payments anywhere, using any method. By building the largest local payments network, were unleashing global opportunities, letting businesses reach new markets faster and giving more consumers access to innovative goods and services.
Built from the ground up as a global organization, diversity is in our DNA. We have offices in London, Tel Aviv, Singapore, California, and Reykjavik, and employees around the world. Our investors include Stripe, General Catalyst, Oak FT, Tiger Global, Durable Capital, Target Global, and TaL Capital.
If youre looking to be part of a fast-growing company thats disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.
Responsibilities:
Supporting users in multi-region environments & worldwide teams.
Managing users and permissions of cloud based products.
Mastering, deploying and supporting the latest technologies.
Onboarding and offboarding process.
Managing computers and peripheral equipment.

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.