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DealHub is a leading provider of sales engagement solutions, enabling businesses to streamline their sales processes and close deals faster. With cutting-edge quote-to-revenue solutions, DealHub empowers sales teams to optimize workflows, enhance customer interactions, and drive revenue growth. We are hiring a highly motivated and experienced Pre-Sales Engineer with a solid background in tech companies and SaaS products, to join our Sales team. As a Pre-Sales Engineer at DealHub, you will be an integral part of the Sales team, focused on optimizing the sales process through tailored technical expertise and compelling product demonstrations. You will collaborate with prospects and internal teams to align DealHub’s solutions with customer needs, lead technical demos and POCs, and generate and reply to RFPs/RFIs, while your primary goal is to accelerate sales cycles by serving as the technical consultant and strategist during the sales process. Key Responsibilities
* Partner closely with Account Executives to strategize and execute sales processes, delivering the technical expertise necessary to close deals successfully.
* Develop and present tailored product demonstrations and POCs that showcase DealHub’s value in addressing customer pain points and achieving sales goals.
* Actively engage with prospective customers to understand their challenges, define their needs, and recommend the right configurations of DealHub's platform to support their sales processes.
* Serve as the technical resource for the sales team, addressing detailed questions about platform capabilities, integrations, security, and scalability.
* Assist with RFP/RFI responses, ensuring all technical requirements are met and aligned with the proposed solution.
* Work with Product, Engineering, and Customer Success teams to ensure alignment on customer needs and feedback, contributing to a seamless sales-to-implementation transition.

We are seeking a Customer Solutions Engineer to handle pre and post-sale technical activities and ensure:
Understanding the customer needs
Proposed tailored solutions to customers
Successful deployment and support of Waterfall Solutions at customer sites.
This role involves close collaboration with the sales and the customers, providing both technical expertise and hands-on assistance during sales process, system implementation and ongoing maintenance.
Responsibilities:
Working closely with sales teams on proposals and sales presentations.
Acting as a technical expert in meetings with customers and prospects.
Collaborating with customers to advise effective solutions incorporating our products.
Comprehending customer needs and devise solution requirements.
Answering customer requests for information as well as proposal requests.
Develop requirements and turn them into functional solutions.
Executing Demos and POCs on customer site.
Provide Tier 1-3 technical support, including issue reproduction, troubleshooting, and documentation of system events.
Perform onsite and remote installations of Waterfall products worldwide.
Diagnose, analyze, and resolve system issues, including root cause analysis and detailed reporting to customers.
Conduct onsite customer training during initial installation and as needed thereafter.
Manage assigned support cases and maintain accurate records in the companys tracking system.
Document all service and installation activities through detailed reports and logs.