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Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

Required Store Manager
About us
We create technology that brings joy, simplicity, and opportunities to cities around the world. We started in 2014 with restaurant food delivery, and today we provide delivery of (almost) everything. You can find us in over 500 cities across 30 countries worldwide. In 2022, we joined forces with DoorDash, and together we continue to dream big and expand globally.
Working at our company isnt always easy, but its definitely exciting. Here, youll learn more, build more, and launch more than in most other companies. Youll face many challenges, but youll also enjoy the journey. So, if youre entrepreneurial at heart, highly motivated, and action-oriented - this could be the opportunity of your life.
This is a unique opportunity to join the launch teams of our new stores and influence the future of one of the most advanced retail markets in the world!
Job Locations: Central region, Tel Aviv, and Sharon.
What youll be doing
As a Store Manager, you will be responsible for full A-Z management of the store:
Managing a team of ~20 pickers and shift leads.
Overseeing work schedules, recruitment, training, and employee lifecycle management.
Managing bonus programs and ensuring target achievement.
Monitoring inventory, including reporting, packaging and picking KPIs.
Ensuring product quality, freshness, availability, and ratings while continuously working on operational efficiency.
Maintaining regular communication with suppliers and HQ, including order and stock management.
Working with reports and computer systems.
Driving operational improvements, including store development and optimization.
Ensuring a safe, clean, and high-quality work environment.

Required SMB Account Manager - Benefits
What youll be doing:
As an SMB Account Manager, youll be joining the growing Benefits team. As part of this team, youll play a crucial role in scaling a solution that is redefining how we serve our SMB & corporate partners.
This role focuses on managing a portfolio of SMB clients, from onboarding to long-term support, while driving excellent service and business growth.
Day-to-day in this role youll:
Manage a portfolio of SMB clients - building strong relationships at senior levels and ensuring mutual success.
Lead and manage company launches end-to-end - including planning and executing launch events, delivering employee and manager training sessions, and providing close guidance throughout the implementation process.
Own the full client lifecycle - from identifying opportunities and pitching solutions, to providing long-term strategic support.
Collaborate cross-functionally with Product, Marketing, Support, and Operations to tailor solutions to client needs and ensure delivery excellence.
Analyze account performance and market trends to identify areas for optimization and growth.
Represent us at industry events and client meetings, positioning us as a partner of choice in the B2B space.
Drive initiatives to improve client satisfaction, retention, and revenue growth - working closely with our internal Support and Operations teams to ensure a smooth, high-quality client experience at every touchpoint.

We are now looking for a Retail Partnership Manager to join our team and support our fast-growing retail operations in the Northern areas of Israel. If you are passionate about local commerce, enjoy building things from the ground up, and thrive in a dynamic, hands-on environment - wed love to hear from you!
What youll be doing:
As a Retail Partnership Manager, youll play a key role in ensuring new retail partners are successfully onboarded and supported throughout their early days on the platform. You will act as the bridge between our Retail Development and Platform teams, making sure every detail is in place before and after the onboarding of partners or area launches.
Day-to-day in this role, youll:
Act as the main point of contact for retail partners in the northern areas during onboarding and the launch of new areas.
Prepare stores for go-live by coordinating with multiple stakeholders and ensuring all operational elements are in place.
Review and update menu item lists and product data to ensure accuracy and relevance on the platform.
Coordinate the exchange of documentation with partners, ensuring all information is well-organized and compliant.
Support the Sales Team with field-related activities and assist with daily operational tasks.
Identify potential new partners or opportunities in the area that fit our retail strategy.
Contribute to improving and streamlining our sales and onboarding processes by sharing insights from the field.