we are looking for a End-User Computing Specialist
As a specialist, you'll have deep-dive hands-on experience with all matters related to End User Computing technologies. The specialist will lead EUC projects at a variety of organizations while delivering an end to end professional services (planning, installation, configuration, administration, and maintenance). As part of the specialist role, you'll be managing queries and issues escalated from customers.
Responsibilities:
Plan and architect EUC solutions from the infrastructure level to the end-user device level
Integrate best practices, evolving technologies, and EUC platforms such as VDI, Terminal, DAAS workspaces, and overall Enterprise Mobility
Create High & Low-level design documents, including procedures documentation
Installation and configuration of EUC solutions as part of the project scope
Build work plans, setting deadlines for various projects, and lead them to execution
Testing new technologies, finding the appropriate use cases with the customer base, and leading POC activities
Keep up to date with EUC solutions using documentation and LAB tests, and maintain required certifications
Provide effective technical support and fault resolution with timely feedback to customers, adhering to Service Level Agreements
Provide maintenance activities as part of a scheduled maintenance window during business hours and non-business hours if required
Take ownership of patching and upgrade projects for EUC environments in various organizations
Requirements: 3+ years of experience in maintaining and working in enterprise Microsoft environments
Previous experience with VDI / Terminal infrastructure
Strong experience with Horizon by Omnissa
Strong experience with building and managing end-user policies using GPO's
Strong experience with Image creation for desktops and other EUC platforms
Virtual infrastructure knowledge and experience preferably VMware vSphere
Strong experience with troubleshooting complex user workspace issues
Passionate about technology and solving problems
Self-driven learner motivated to embed process improvements and proactive troubleshooting
Excellent time-management skills and the ability, and willingness, to multitask
Great face-to-face support and customer care, strong interpersonal skills, proactive approach, and attention to detail
Security clearance- Advantage
Previous experience with SCCM / BigFix solutions - Advantage
Previous experience with MDM / EMM solutions - Advantage
Driver's license required
Fluent English, both written and spoken, is required
This position is open to all candidates.