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we are looking for a Professional Services Engineer Student.
The Professional Services Engineer is responsible for supporting the roadmap development by having a wide understanding of the business and providing solutions to the relevant teams in the organization. Include ownership of limited releases, supporting deployments, understanding integration / 3rd party tools (APIs) and leading the transformation of knowledge to the tier 3 support and to the training teams (SME).
Key Responsibilities
Be Point of contact for the product development core team and be part of the Product Life Cycle (PLC)
Extract data from various sources, analyze it and point to the relevant data
Explore opportunities to improve process and tasks
Develop proactive and predictive processes and tools to improve our products and services.
Work closely with a cross functional team between technical teams, Marketing, and R&D.
Deliver lecture-based and hands-on training courses for internal customers (Business support, tech support, Lab support) Transfer tech knowledge (internally).

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors onto our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.
The Role:
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Onboarding Coordination: Ensures effective and timely onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Working part time 3-4 Shifts per week.

As an HR Student, you will be responsible for maintaining employee records, assisting with recruitment, and onboarding processes, and coordinating HR-related meetings and events.

Job Location:

Dimona is located in Southern Israel in the Negev, not far from the Dead Sea area, the lowest point on earth.

What you will be doing:

To support the HR department in a unit with approximately 1000 employees.
To follow up of trainings, issuing letters of appointment.
To recruit candidates for production, managing the work relations with placement companies, sorting resumes and conducting interviews.
To handle corporate publications, bulletin board, birthdays, corporate business application.
To participate in welfare projects and other fields.