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You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our company End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support on an as-needed basis.

The Cortex Cloud Data Security Posture Management (DSPM) product is responsible for helping customers understand what data they own, how that data is being used, and how to protect their most sensitive data from cyber attacks and compliance breaches. Data is always the target for attackers and is also one of the most important assets an organization owns today. Helping an organization understand their data footprint and security drives priority and helps impact the entire security program.
We are looking for a Sr Product Manager who can help us design, build and ship industry defining products to help cloud security and data security teams protect their organization's most valuable assets.
Your Impact
Build and launch enterprise class products throughout the entire product lifecycle - collect customers feedback and hear their need, prioritize features and trade offs, write the product requirements and work closely with engineering group to deliver the roadmap
Lead core pillars within Cortex cloud DSPM and grow them to new horizons by bringing innovative and disruptive approaches, and ensure that they can be effectively launched
Working effectively with all areas of the organization in a global company, from engineering to sales
Understand cloud and data security practitioners, often being able to directly relate to and understand use cases
Work closely with our customer success, marketing and sales teams on supporting existing customers, identifying common user problems and taking the solutions you define to market.

We are looking for a highly talented technical individual to join the Cortex XDR infrastructure team.
The team is responsible for developing automation infrastructure and various cloud based tools and platforms that are used across the research, development and QA departments to ensure the functionality, stability and quality of the XDR product, alongside the efficiency of the infrastructure and process used to build, test and deploy on various clouds and distributions. We believe that the platforms & infrastructure that the team provides are a critical & crucial part of our department's progress to the modern future and one of our key growth factors.
As a Platform engineer you will play a pivotal role in enhancing our development and automation experience by pushing forward modern automation approaches, eliminating manual efforts and introducing new development operations for continuous integration, scale & durability using advanced cloud services. Your expertise will be used in areas such as infrastructure development, cloud based automation, serverless infrastructure, automation as a service, providing technical guidance, and pushing infrastructure\configuration as a code and GitOps approach across the development departments.
To succeed in this role, you should have a strong foundation in modern cloud based automation methodologies and a comprehensive understanding of industry best practices, especially in redundancy and scalability of large systems and the ability to control them via SCM based declarative configs. You should be familiar with modern public clouds approaches and serverless based architectures, including virtualization containers and container based orchestration including multiple Kubernetes based deployments. You should be comfortable engaging in complex technical discussions and advocating for optimal solutions in a fast-paced growing environment as part of our quest for continuous improvement.
Your Impact
Utilize modern technologies including serverless cloud services, Kubernetes, Terraform, among others, and use them all in an infrastructure/configuration as a code GItOps approach to manage everything via source code and continuous integration processes
Design and implement (hands on) the next generation of platforms, automation frameworks, SDKs, and tools to be used across our entire R&D group, and be part of our infrastructure transition to the cloud
Develop and maintain a cloud based test execution system, that supports parallel executions on multiple operating systems and multiple cloud providers and at a very large scale, and by so helping reduce the amount of effort required to perform automatic testing and manual testing, and reduce time to market
Provide tools, systems and simulators for scaling up all lifecycle phases of our products and services including cross company and third party integrations and frameworks to be used in high scale
Introduce progress and help revolutionize our operations and lay the foundation for innovation and growth.

As a Technical Product Owner, you will be responsible for designing and reviewing integrations with various information technology and security tools.
This inbound work includes working closely with Customers, external Partners, Business Development, Product, Engineering, and cross-functional teams to coordinate and design new product integrations.
Good quality integrations that support customers use cases are the core of our platform. Youll develop and execute operational engineering processes and help scale from early access through full launch.
The successful candidate will thrive in a fast-paced environment where energy, drive, and a collaborative approach are key to success.
Your Impact
Create and review technical design requirements for third-party integrations
Work closely with peers across different teams and disciplines to shape solutions and integrate with other parts of the product
Work closely with Software Developers and Security Architects to design, research, and scope integrations
Work closely with Customers, External Partners, Business Development, and Product to scope use cases and workflows
Support cross-functional teams in the full software development life-cycle of integrations from design through implementation.

Are you passionate about innovation in cloud security and want to redefine how Security Operations Centers (SOCs) leverage both agent and agentless technologies for detection and response? Join our cutting-edge Security Research team and lead the development of next-generation cloud detection and response solutions. In this role, you will define detection use cases, analyze threat data, and create advanced security content to protect against evolving threats in cloud environments. Be part of an exceptional team of researchers and engineers dedicated to safeguarding our customers. This is your opportunity to dive into pioneering technologies that integrate cloud security with innovative detection methodologies in a world-leading cybersecurity company.
Your Impact
Conduct ongoing research to identify and develop new detection techniques for both agent-based and agentless cloud technologies
Stay ahead of Advanced Threats, attacker methodologies, and Tactics, Techniques, and Procedures (TTPs) to ensure our solutions remain proactive and effective against emerging threats
Simulate real-world attack scenarios in lab settings, performing in-depth analysis of adversarial behaviors and their implications for cloud security
Foster a collaborative atmosphere within an experienced, diverse, and supportive research team, driving forward new and innovative ideas in cloud detection and response.

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.
Your Impact
Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
Examine firewall, web, database, and other log sources to identify evidence of malicious activity
Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and custom Crypsis investigation tools to determine source of compromises and malicious activity that occurred in client environments
Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
Ability to perform travel requirements as needed to meet business demands (on average 20%)
Mentorship of team members in incident response and forensics best practices.

As a Senior Technical Research Auditor for Cortex Research, you will be honing and communicating high-quality, groundbreaking cybersecurity and threat intelligence research for our company XDR & XSIAM Cortex Research Department. This is a highly technical role, and a strong research/technical background is a key qualification. Your goal is to work closely with Cortex researchers and the Unit 42 publishing team to ensure our research is clearly communicated in well-produced research articles and other written, recorded and visual materials. You will also engage in communication with external vendors and industry partners. Constant collaboration with various research groups, Corporate Communications, Legal, and Content Marketing teams is essential to help raise the profile of our research and improve our brand visibility.
Your Impact
Work with researchers to ensure high-quality, accurate, well-written pieces that are ready for publication through our Threat Research Center, social media and other properties.
Assist researchers with understanding how to translate complex technical research into clear storytelling that resonates with media and other non-technical audiences.
Review and fact-check the data and claims in our threat research publications.
Weigh in on technical research topics, such as: threat intelligence, malware analysis, reverse engineering, threat hunting, threat actor attribution, cloud and identity related attacks, endpoint security, and more.
Make necessary corrections and/or coordinate with other teams to identify who can resolve outstanding issues in a piece.
Maintain awareness of when additional notification and coordination is necessary in order to responsibly disclose our findings, including vulnerabilities.
Work with the publishing team in our ongoing effort to improve our guidelines, processes and scheduling.