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We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

Youll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. Youll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

We are seeking a highly experienced and senior sales professional to join our sales team, focused on the global defense market and advanced command and control solutions. In this role, you will take full ownership of strategic sales opportunities, leading complex and long-cycle defense engagements from early shaping through contract award. You will play a key role in expanding our footprint with defense and security customers worldwide, serving as a trusted commercial and technical partner for our command and control offerings. This is a hands-on, senior individual-contributor role with significant influence on revenue growth, customer relationships, and market positioning.

Responsibilities:
Strategic End-to-End Sales Ownership: Lead complex defense sales opportunities across the full lifecycle, including opportunity identification, capture planning, customer engagement, proposal development, negotiations, contract closure, and post-award commercial follow-up Complex Defense Sales Leadership:
* Drive and coordinate multi-stakeholder sales processes involving customers, partners, system integrators, and internal teams, while navigating regulatory, security, and procurement constraints typical of defense programs Command & Control / C2-C4I Sales Expertise: Lead the positioning and sale of advanced command and control and C4I systems. Work closely with engineering, product management, and program teams to shape solutions that address operational, architectural, and mission-critical customer requirements. International Market Development: Lead and expand sales activities in international markets, including working with local partners, integrators, and government entities. Contribute to regional go-to-market strategies based on deep understanding of local defense ecosystems. Senior Technical & Operational Engagement: Act as a credible senior interface with customer technical, operational, and command-level stakeholders, clearly articulating system concepts, architectures, and operational value. Business Development & Opportunity Shaping: Identify emerging customer needs, influence requirements early, and contribute to bid/no-bid decisions, pricing strategy, and commercial structures. Customer Relationship Ownership: Establish and maintain long-term, trusted relationships with defense and security organizations, positioning the company as a strategic partner rather than a transactional supplier. Travel & Industry Presence: Represent the company in senior-level customer meetings, defense exhibitions, and international forums, supporting both active opportunities and long-term business development.