Required Strategic Customer Success Manager
What will you do?
Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
Manage a portfolio of accounts with a focus on adoption and usage.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate, collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Requirements: Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
Experience managing sub-enterprise accounts with high retention and KPI achievement
Confident engaging with C-level stakeholders and building strategic relationships
Experience running webinars, roadmap sessions, and hands-on training
A passion to learn the products functionality, and youre tech-savvy
Executive project management skills and able to communicate effectively across the C-suite
Experience working with Salesforce & Web-based technologies
Experience with SFDC, Asana and/or ChurnZero - advantage
An HR or HRM background - advantage
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Hebrew & English a MUST (Spoken and written fluency).
This position is open to all candidates.