לוח משרות דרושים Customer Success Manager משרה מלאה

We are looking for a GTM Finance Business Partner (FBP) to join our FP&A team and serve as a strategic finance leader to our regional GTM executives.
our companys GTM organization is a primary growth engine of the company. As a GTM Finance Business Partner, you will directly influence how we allocate resources, scale our field operations, and drive efficient growth across regions.
You will sit at the intersection of strategy, finance, and execution - helping regional leaders run their business with financial clarity and discipline.
The GTM Finance Business Partner will act as the financial co-pilot to regional GTM leadership (Regional VPs), supporting full ownership of the regions budget and financial performance. Regional leaders at our company operate as the CEO of their territory - accountable for growth, efficiency, and strategic execution - and the FBP will be their primary financial partner.
This is not a back-office reporting role. It is a highly visible, strategic, and hands-on finance position that combines planning, performance management, business analytics, and cross-functional leadership.
You will work closely with Sales, Customer Success, Sales Engineering, Channel, Field Marketing, and Global GTM leadership, ensuring financial discipline while enabling growth.
What Youll Do
Strategic Partnership
Serve as the primary finance partner to the regional GTM leader.
Act as a trusted advisor on investment decisions, headcount planning, territory expansion, and resource allocation.
Drive financial rigor while supporting aggressive growth objectives.
Challenge assumptions constructively and provide data-driven recommendations.
Planning & Forecasting
Lead the regional annual planning process (AOP), including headcount, OPEX, and program investments.
Own quarterly and monthly forecasting processes for the region.
Translate pipeline, bookings trends, and GTM initiatives into financial outlooks.
Build scenario models to support strategic decisions.
Budget Control & Performance Management
Ensure disciplined budget management across the region.
Monitor spend vs. plan and proactively identify risks and opportunities.
Develop KPI dashboards linking financial metrics to operational drivers.
Analyze productivity metrics across Sales, SEs, CS, and Marketing.
Cross-Functional Alignment
Coordinate with Customer Success, Sales Engineering, Channel, and Marketing to ensure alignment between regional initiatives and global GTM strategy.
Support compensation modeling and commission analysis in collaboration with RevOps.
Executive Communication
Prepare business reviews and executive-level materials.
Present insights and recommendations to senior leadership.
Simplify complex data into clear, actionable narratives.

As a Regional Sales Director, you aren't just managing accounts-you are the architect of the entire customer journey. You will lead a cross-functional team to bridge the gap between initial connection and long-term value, ensuring our legal-tech solutions become a vital part of our partners' success

Who are you?
We are looking for a commercially-minded leader who thrives in a fast-paced, dynamic environment. You are someone who:

Balances Strategy with Action: You are part strategic visionary and part relationship builder-skilled at earning trust while actively seeking new growth opportunities.
Is Data-Informed & Agile: You use insights to guide your decisions and manage multiple priorities with confidence.
Is an Exceptional Communicator: You enjoy presenting to senior decision-makers and have a natural ability to influence and inspire others.
Has a Global Mindset: You are comfortable collaborating across borders and can navigate remote environments with ease.
Key Roles and Responsibilities
Empower Your Team: Provide leadership and guidance to your regional team, fostering a culture of excellence and shared outcomes.
Cultivate Partnerships: Act as a trusted advisor for key customers, building deep, lasting relationships rooted in satisfaction and retention.
Drive Growth through Insight: Use data and performance metrics to identify opportunities for expansion and proactively address customer needs.
Own the Lifecycle: Manage the full revenue cycle, from the first conversation through to contract negotiation and renewal.
Champion our Brand: Represent mission at industry conferences and high-stakes meetings across your region.

As a Regional Sales Director, you aren't just managing accounts-you are the architect of the entire customer journey. You will lead a cross-functional team to bridge the gap between initial connection and long-term value, ensuring our legal-tech solutions become a vital part of our partners' success

Who are you?
We are looking for a commercially-minded leader who thrives in a fast-paced, dynamic environment. You are someone who:

Balances Strategy with Action: You are part strategic visionary and part relationship builder-skilled at earning trust while actively seeking new growth opportunities.
Is Data-Informed & Agile: You use insights to guide your decisions and manage multiple priorities with confidence.
Is an Exceptional Communicator: You enjoy presenting to senior decision-makers and have a natural ability to influence and inspire others.
Has a Global Mindset: You are comfortable collaborating across borders and can navigate remote environments with ease.
Key Roles and Responsibilities
Empower Your Team: Provide leadership and guidance to your regional team, fostering a culture of excellence and shared outcomes.
Cultivate Partnerships: Act as a trusted advisor for key customers, building deep, lasting relationships rooted in satisfaction and retention.
Drive Growth through Insight: Use data and performance metrics to identify opportunities for expansion and proactively address customer needs.
Own the Lifecycle: Manage the full revenue cycle, from the first conversation through to contract negotiation and renewal.
Champion our Brand: Represent mission at industry conferences and high-stakes meetings across your region.

We are seeking a talented Technical Account Manager to join our team.

Description:
You will serve as a critical point-of-contact between Continuity and its customers.
Using both technical and business perspectives, help customers to maximize the value and identify growth opportunities.
Work closely with different teams in the company- sales, customer success, support, product and R&D.

youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The CX Enterprise Program Manager serves as the strategic architect of the partner experience, dedicated to transforming complex technical friction into high-impact product innovation. By bridging the gap between enterprise needs and product reality, they act as a proactive extension of the customers team-delivering domain-specific expertise and data-driven insights that ensure seamless operational health and a future-proof product roadmap.
Responsibilities
VoC Representation: Act as the primary representative of the customer in internal product and roadmap discussions.
Domain Expertise: Diagnose and resolve technical issues with a deep understanding of specific business domains (Accounting, Owners, and RM; or Billing, Res Pays, Pay, and Financials).
White-Glove Support: Oversee the ticket lifecycle to ensure SLAs are met with the highest quality of care, including direct handling of urgent tickets.
Embedded Onboarding: Partner with the Onboarding team to ensure technical nuances are addressed early in the customer journey.
Knowledge Management: Pre-prepare training materials and documentation for new feature launches to ensure customer self-sufficiency.
Friction Analysis: Track the "Why" behind tickets to identify if challenges are due to bugs, UX gaps, or training needs.
Cross-Functional Collaboration: Work with Onboarding, Customer Success, Product, and other teams to ensure friction analysis results in code changes or process improvements.
Escalation & Churn Mitigation: Serve as the PoC for escalations, creating trackers and teaming up with other Customer Facing teams.

Were looking for someone who has strong time management, organizational and problem solving skills. We value hard workers and reward success. If you are a creative problem solver / negotiator that can work under pressure with a strong sense of ownership and accountability, then this position is for you!

Responsibilities:

Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
Prepare quotes based on customer requests and requirements
Collaborate with the Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure best offering is presented to the customer
Attend customer calls to review renewal offerings
Follow up with customers on renewal proposals and pending payments
Work with internal AR team on invoices and additional vendor documentation, as requested by customers
Maintain and report on accurate 90 days rolling forecast of renewals
Utilize retention playbook to negotiate contract terms and maximize revenue
Meet with Customer Success Sr Director to review and provide status updates on upcoming renewals