Cyberint, a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired by our company and is looking for a Customer Success Manager to cover our team in EMEA and bolster our Customer Success team.
If you're driven by the challenge of enhancing cybersecurity solutions and fostering client relationships, we invite you to apply now!
our company Software Technologies has been honored by Time Magazine as one of the Worlds Best Companies for 2024. We've also earned a spot on the Forbes list of the Worlds Best Places to Work for five consecutive years (2020-2024) and recognized as one of the Worlds Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
Serve as the primary liaison for ERM's clientele across IL and EMEA, ensuring optimal satisfaction and value realization.
Champion customers' interests within ERM, influencing product direction and enhancements.
Lead customer engagement initiatives, emphasizing the value proposition of ERM's offerings.
Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
Spearhead internal process enhancements tailored to customer requirements
Gather and channel customer feedback, reinforcing their voice within ERM's framework.
Requirements: Minimum of 6 years in a customer-centric role within B2B sectors.
Comprehensive understanding of the cybersecurity landscape.
4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
Bachelors degree in engineering or a relevant discipline.
Prior experience in account management and/or commercial roles.
Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
Proficiency in English (Speaking, Reading, Writing) is essential, as is the ability to speak French or German.
This position is open to all candidates.