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we are a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a strategic and hands-on Head of Operations to lead process optimization, improve efficiency, and oversee customer experience operations. Reporting directly to the CEO, you will manage cross-departmental workflows, monitor key performance indicators, and drive continuous improvement across the organization. The role includes indirect management of the Customer Support & Experience Manager
Key Responsibilities: Lead operational excellence initiatives across departments. Analyze and improve business workflows and KPIs. Support automation and digital transformation efforts. Ensure smooth collaboration between teams and alignment with company goals. Oversee high-level customer experience strategies and performance.

Additional details: we are looking for an R&D Manager. As the leader of our growing R&D group, you will play a key role as a mentor, shape the design of our systems, and set standards for quality and delivery. If you want to take part in the development of core defense solutions, participate in all product development stages, attend military experiments, and contribute to the national security, your place is with us!
Responsibilities:
Manage software development lifecycle, deliverables, performance, and vision. Plan and Lead features development, functional and non-functional, From SW design through implementation, automation, and manual testing. Lead and take part in defining architecture discussions and the division's technological roadmap and lifecycle. Build and maintain an engineering culture of excellence. Lead and monitor the developments execution, deliveries and KPIs. Direct the professional growth of staff by providing coaching, mentoring, training, and supervision of the software engineering groups, including backend, frontend and DevOps. Strategize and align with commercial operations and deployment teams to ensure timelines and budgets are met. Advocating and communicating technology capabilities internally and externally, including leadership, Utilities Board, customers, partners, and investor