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The Client Success Manager (CSM) is responsible for ensuring long-term client satisfaction, retention, and success. This role involves working closely with the clients inorder to maximize their value from the companys products and services while fostering strong relationships that drive engagement and loyalty.
The CSM proactively identifies clients needs, provides strategic guidance, and collaborates with internal teams inorder to optimize the given service. This position is critical in maintaining a high level of client satisfaction and ensuring that clients achieve their business goals with our solutions.

Key Responsibilities:
1.Client Relationship Management:
Developing and nurturing strong, long-term relationships inorder to enhance client engagement and retention.
Providing exceptional support, ensuring that clients fully leverage the companys solutions to meet their business needs.
Collaborating cross-functionally with internal teams to ensure seamless service delivery and issue resolution.
2.Strategy:
Developing and executing plans tailored for each clients goals.
Providing clients with proactive insights and strategic recommendations inorder to optimize their performance.
3.Retention & Growth
Identifying opportunities for clients to expand their usage of the companys products and services.
Analyzing risks and proactively addressing potential challenges.
4.Performance Analysis
Monitoring and analyzing clients performance, providing actionable insights inorder to improve outcomes.
Preparing and presenting regular reports on key success metrics such as client satisfaction, retention rates, and overall account health.

We seek a dedicated and proactive Customer Suppot Representative to join our team. In this role, You will work closely with customers to help them solve problems and improve their experiance wile using our product, troubleshoot issues, and provide insightful feedback to our product and support teams.

Key Responsibilities:
Communicate with customers through phone, email, and chat to provide exceptional service.
Address customer inquiries with knowledgeable answers about our products and services.
Troubleshoot and resolve basic technical issues on Windows platforms.
Maintain accurate and detailed records of customer interactions and solutions.
Collaborate with team members to ensure seamless customer experiences.

The Technology Support Specialist is responsible for providing technical support to our clients and assisting internal departments such as Account Management and Sales. This part-time position is ideal for students, offering valuable hands-on experience in technology support and integration.

Key Responsibilities:
Configuring new clients across various internal systems.
Assisting with technical integration efforts for client setups.
Updating and modifying system settings and configurations based on requirements from both internal and external stakeholders.
Providing technical support to internal departments and assist in troubleshooting and resolving technical issues.