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**Kindly submit your CV in English.

We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. Youll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.

Key Responsibilities

Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
Respond to support tickets and requests within agreed service levels using internal help desk tools.
Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
Maintain and update system documentation, asset inventory, and user access records.
Assist in managing IT-related projects and participate in improvement initiatives.
Communicate clearly with technical and non-technical users, providing guidance and status updates.
Participate in global on-call rotations, including coverage during weekends and holidays.

We are seeking a skilled and proactive OpenShift Administrator with in-depth experience managing and supporting Red Hat OpenShift environments, along with strong knowledge of DELL storage systems and HPE servers, Ansible automation, and virtual networking technologies. The ideal candidate will play a critical role in maintaining, optimizing, and automating container platform infrastructure for mission-critical applications.

Key Responsibilities:
Deploy, configure, manage, and support Red Hat OpenShift Container Platform clusters (bare-metal or virtualized).
Maintain and monitor DELL/HPE servers and storage systems (e.g., PowerStore, Unity, Compellent) used in the container infrastructure.
Implement infrastructure as code using Ansible for automating configuration, deployment, and patching tasks.
Design, configure, and troubleshoot virtual networking elements including VXLAN, VLANs, bridges, and virtual switches (e.g., OVS, vSwitch).
Ensure high availability, performance tuning, and reliability of the OpenShift platform and associated infrastructure.
Work closely with development, security, and network teams to support DevOps pipelines and containerized applications.
Manage storage provisioning, performance optimization, and backup/recovery for virtual machines.
Apply security hardening, access controls, and auditing policies across OpenShift and supporting systems.
Provide documentation, runbooks, and training to other teams as needed.
Respond to incidents, perform root cause analysis, and contribute to continuous improvement initiatives.

DESCRIPTION:
Design and deploy network & security systems (FWs, web filtering systems etc.) and networking infrastructure (LAN, WAN, routing protocols, failover mechanism, IPSEC, SSL VPNs).
Perform technical operations on various IP network elements of multiple networks.
Maintain the availability and performance of business-critical networks.
Define and enforce rules for various network security control systems such as: firewalls, virtual private networks.
Provide escalated support and troubleshooting to maintain high availability and performance of the security & network infrastructure.
Create and maintain detailed network & security documentation.
Keep a tight relationship with integrators & vendors to maintain upgrades, installs, downtime planning alongside exploration of new features & innovative solutions.
Evaluate, test and select enterprise networking & security hardware and solutions.