we are seeking its Head of Customer Success to establish, lead, and scale the Customer Success function.This is a unique opportunity to build the Customer Success discipline from the ground up - defining processes, methodologies, and customer engagement models - while working directly with strategic customers.You will initially operate as an individual contributor, owning key customer relationships end-to-end, while laying the foundation for a global Customer Success organization. Over time, you will play a central role in hiring, structuring, and leading the Customer Success team as it grows.
This role requires a combination of strategic thinking, operational execution, and strong customer-facing capabilities in a fast-paced cybersecurity environment. You will serve as a strategic advisor and primary point of contact for customers, driving adoption, ensuring satisfaction, and helping customers achieve their business and security objectives. You will work cross-functionally with Sales, Product, Support, and MDR teams to advocate for customers and continuously improve their experience.
Requirements: 5+ years of experience in Customer Success, Account Management, or similar customer-facing roles in SaaS or cybersecurity
Excellent management skills across technical and business audiences
Experience hiring and leading Customer Success or customer-facing teams
Proven experience working with enterprise customers and managing complex customer environments
Strong track record of driving customer adoption, retention, and expansion
Ability to operate both strategically and hands-on in a fast-paced, evolving environment
Excellent stakeholder management skills across technical and business audiences
Strong ownership mindset with the ability to work independently and build from scratch
Excellent written and verbal communication skills in English
Advantage:
Experience building or significantly shaping Customer Success processes, methodologies, or teams
Experience in cybersecurity, MDR, SOC, or incident response environments
Experience in an early-stage or high-growth company building Customer Success from the ground up
Technical background or familiarity with cloud environments, data platforms, or security tools
Familiarity with Customer Success tools and frameworks (health scoring, QBRs, lifecycle management)
This position is open to all candidates.