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we are looking for a AVI Operation Manager.
The Operations Manager of the AVI Department is responsible for leading the department, overseeing day‑to‑day interactions with fuel companies, subcontractors, suppliers, and direct customers.
The role includes maintaining and improving the operational infrastructure, while aiming for excellence in quality, service, and execution.
The AVI Operation Manager maintains constant communication with the companys customers to ensure a high level of service, expectation alignment, and customer satisfaction.
As a central point connecting multiple internal and external stakeholders- employees, customers, subcontractors, and others- the role requires strong interpersonal communication skills and the ability to execute multiple tasks under tight deadlines.
The manager is also responsible for the logistical management of company inventory, supervising the transfer and distribution of goods to service stations.
A key responsibility is driving quality control, process improvement, and cost‑reduction initiatives when working with subcontractors and service stations.
Responsibilities :
Work directly with senior‑level customers
Manage multiple subcontractors across regions
Oversee quality control of RFID AVI installations
Monitor and ensure high service quality standards
Direct management of a field technicians team
Direct management of a remote support center
Analyze data across multiple operational segments
Manage inventory logistics and stock levels
Define goals, monitor KPIs, and ensure ongoing control
Implement clear performance indicators (SLA, quality, profitability)
Manage relationships with large installation centers, automotive importers, and leasing companies
Lead a hybrid team (field technicians + service center staff)
Build processes and implement operational controls

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities
As a Technical Account Manager, your impact will be:

Partner with customers to plan, design, deploy, and configure solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with customers cybersecurity and operational objectives.
Travel up to 30% to support on-site engagements, workshops, and strategic meetings.