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Were looking for a strategic, analytical and client-oriented Customer Success Consultant to join our team. As the leader of our customer success efforts, you will manage client relationships, generate insights from data and ensure clients maximize the value of GfKs solutions. If you're passionate about turning data into action, building lasting partnerships and leading with impact - this role is for you.

RESPONSIBILITIES
Client Relationship Management
Serve as the primary contact for key clients, ensuring engagement, satisfaction, and long-term retention.
Understand each clients strategic objectives and deliver tailored solutions that meet their evolving needs.
Provide proactive support, managing client inquiries, issues, and expectations with a high level of professionalism.
Insight Generating & Data Analysis

Understand complex retail and market data to identify trends, patterns, and opportunities.
Deliver actionable insights and strategic recommendations to help clients grow their business.
Act as a thought partner to clients, guiding them through data-driven decision-making.
Content & Presentation Development
Develop compelling business content and presentations for both clients and internal stakeholders.
Ensure messaging is aligned with GfKs brand values and effectively communicates complex data.
Present insights clearly, persuasively, and with business impact.
Cross-Team Collaboration & Experience Improvement
Collaborate with Sales, Product, and Research teams to deliver a seamless customer experience.
Identify and implement opportunities to add value for clients and enhance service delivery.
Voice client feedback internally to help improve products, processes, and performance.

We are looking for a talented Team Leader to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
In this role you will:
Manage and maintain a team of 4 support engineers, manage working hours and ensure full coverage during our required hours.
Define and implement methods, procedures, tools, and policies to meet the teams KPIs and service SLAs and ensure high-quality service is delivered to customers.
Effectively manage the daily Support operation, prioritize incoming issues and act as key contributor and facilitator for improvements in the Support operation.
Work closely with R&D, Product, and CS teams to verify progress of customer issues as expected.
Be responsible for the teams performance and career development, knowledge and skills while ensuring a high level of employee satisfaction within the team.
Drive processes to identify and correct gaps in the customer experience based upon qualitative and quantitative customer feedback.
Collaborate daily with the Support Special team leader to improve and maximize the overall support department performance

As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:

Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of Pecans software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards Pecans customers and our internal product development
Together with the team, you will continuously help our customers achieve their business goals, reinforce the value of Pecans models, and the ease of using our platform.

When our clients are happy because they see the value, so are we!

The ideal candidate will be value-oriented, enjoys working with customers, analytical and consistently looking to improve their skills.