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we are looking for a Customer Success Manager.
As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the platform.
This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.
Key Responsibilities:
Minimum 3 years of experience in Customer Success roles at SaaS companies, preferably startups.
Experience managing global enterprise accounts
Native-level English fluency and deep familiarity with US business culture, communication styles, and customer expectations
Willingness to travel to the US and EMEA, with an expected frequency of one trip to each region per quarter.
Flexibility to occasionally align with US time zones (EST/PST) for customer meetings and team collaboration, while primarily working local hours.
Strong technical acumen and ability to translate complex concepts for varied audiences.
Self-starter with high initiative and a passion for continuous learning.
Excellent decision-making and analytical problem-solving abilities.
Proven track record of managing strategic accounts, driving customer outcomes, and exceeding performance targets.
Exceptional communication and interpersonal skills; comfortable engaging with stakeholders at all levels.
Commercial mindset with the ability to thrive in a dynamic, fast-paced environment.

We are looking for an enthusiastic, collaborative, and highly motivated professional who thrives in a fast-paced environment and welcomes new technical challenges.
As a key member of our Network Operations Center, you will monitor live systems and play a critical role in identifying, troubleshooting, and escalating issues that impact international customers and partners.
Position Responsibilities:
Work 5 shifts per week, Sunday-Thursday, 3:00 PM-12:00 AM, Friday-Saturday, 8:00 AM-3:00 PM.
Provide technical support for customers and partners via inbound calls, the ticketing system, and email
Monitor SuperComs real-time IoT and electronic monitoring systems in production environments
Detect, classify, troubleshoot, and escalate hardware and software incidents according to established procedures
Serve as a first point of contact for customers, partners, and subcontractors
Troubleshoot issues through the ticketing system with a high level of proficiency in English
Conduct investigations to diagnose root causes and continuously monitor open cases
Maintain composure under pressure while delivering excellent customer service
Respond promptly to customer inquiries and technical issues, ensuring timely resolution
Monitor the production environment and act according to strict SLA requirements
Document troubleshooting steps and resolutions in tickets for internal and customer communication
Independently resolve problems and escalate issues appropriately when necessary
Communicate with global partners and internal teams to assist in resolving issues
Work with SQL Server databases for troubleshooting and support tasks