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As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

We are looking for a proactive and skilled Software Infrastructure Developer with a strong Agentic AI focus to join our team. In this role, you will design and build the infrastructure, tooling, and AI-powered automation that keep our engineering systems reliable, scalable, and intelligent.
You will be responsible for embedding GenAI and agentic capabilities into our internal developer platforms and CI/CD workflows - creating frameworks, libraries, and multi-agent systems that accelerate automation, improve system stability, and unlock new levels of engineering productivity. This is a hands-on role for someone who thrives at the intersection of infrastructure engineering and applied AI.
The ideal candidate brings deep technical expertise in Python (FastAPI) and/or TypeScript, Kubernetes, CI/CD (Jenkins, GitHub Actions), containerization, and cloud infrastructure - combined with hands-on experience building LLM-powered applications, agents, MCP servers, and RAG pipelines.
What you'll be doing:
AI Platform Development: Design and build internal AI platforms, reusable SDKs, libraries, tools, and MCP servers for agentic applications.
Agentic Workflow Development: Develop single- and multi-agent workflows covering planning, tool selection, delegation, state and memory management, execution, retries, fallbacks, error recovery, and human-in-the-loop approval.
AI-Powered Infrastructure & CI/CD: Integrate AI capabilities into Kubernetes infrastructure and Jenkins/GitHub Actions pipelines to improve development, testing, deployment, and operational workflows.
AI Observability & Evaluation: Implement agent tracing, prompt and tool-call logging, latency and error monitoring, token and cost tracking, regression testing, and failure analysis.
AI Security & Governance: Apply guardrails, access controls, auditability, and governance practices to ensure agents operate safely and reliably.
End-to-End Platform Ownership: Own AI platform capabilities from architecture through production and build reusable solutions that accelerate adoption across engineering teams.
Cross-Functional Collaboration: Collaborate with engineering and business teams to identify high-impact AI opportunities and translate them into scalable technical solutions.
AI Research & Innovation: Evaluate emerging AI frameworks, models, and cloud technologies and promote their adoption where they provide measurable value.

We are looking for a high-performing Senior Account Manager to own and grow strategic relationships with key national and high-potential regional partners. This role requires a sharp commercial mindset, excellent relationship management skills, and a deep understanding of how to drive partner success in a marketplace environment. You will serve as a strategic advisor to our top partners building tailored growth plans, negotiating deals, and coordinating internal teams to ensure smooth execution and long-term value creation. You will also coach and mentor junior account managers, helping to shape the future of our partner organization

What Will You Do
Portfolio Ownership: Manage and grow a portfolio of national partners. Build long-term relationships that drive partner satisfaction, performance, and retention.
Strategic Account Planning: Develop quarterly and annual success plans for key accounts, including joint growth targets, promotional strategies, menu optimizations, and marketing campaigns.
Data-Driven Optimization: Use performance data to identify gaps and opportunities. Build action plans to improve delivery performance, operational efficiency, and revenue per partner.
Cross-Functional Coordination: Work closely with Operations, Marketing, Content, and Customer Service teams to deliver seamless execution on all partner needs.
Contract & Commercial Ownership: Lead negotiations for renewals, upsells, exclusivity agreements, and commercial terms, ensuring HAATs interests are aligned with partner growth.
Partner Advocacy: Act as the voice of the partner within HAAT, raising feedback, aligning on product features, and supporting strategic decision-making.
Mentorship & Leadership: Support the training and development of junior account managers. Provide guidance, structure, and best practices to strengthen the team.

we are looking for a Product Manager.
What youll do:
Own a product area of Frank end to end: discovery, prioritization, definition, and launch.
Synthesize input from customers, the Frank Skills team, and research into a clear, opinionated roadmap.
Write crisp specs and partner daily with engineering and design to ship.
Define how we measure a skills quality and adoption, and iterate from real usage.

We are looking for a talented DevOps Engineer to join our team, learn, develop, and grow with us. In this role, you will work collaboratively with our RnD teams to empower the operations and infrastructure array, which is essential to support our ambitious goals.
What Youll Be Doing:
Build and maintain a scalable cloud infrastructure in Production (Azure, GCP)
Troubleshoot and fix Production infrastructure/platform issues
Proactively and continuously improve Production stability and robustness to ensure our infrastructure components are always up and available
Develop end-to-end projects in order to make our infrastructure better in large-scale including design, implementation, and ongoing maintenance.
Cost Optimization: Monitor and optimize cloud costs associated with data infrastructure and processes.

As a Operations Coordinator, you will be responsible for overseeing and optimizing the performance of our courier fleet in the city. This role requires a mix of operational expertise, strategic thinking, and hands-on execution to ensure the fleets efficiency, reliability, and sustainability. You will work closely with multiple stakeholders, including the operations team, couriers, and external partners, to enhance delivery performance and customer experience.

What Will You Do
Oversee real-time fleet operations to ensure smooth and efficient order fulfillment.
Optimize courier supply by analyzing demand trends and implementing strategic actions.
Maintain fleet health by monitoring key performance indicators such as delivery time, cancellations, and courier reliability.
Develop and execute courier engagement strategies to improve retention and satisfaction.
Support courier onboarding, training, and compliance with operational standards.
Ensure high-quality service by addressing fleet-related escalations and problem-solving in real time.
Collaborate with cross-functional teams (Marketing, Sales, and Expansion) to align operational strategies with company goals.
Implement data-driven decisions to enhance efficiency and fleet utilization.
Monitor operational costs and optimize budget allocation for fleet management.
Conduct periodic performance reviews with couriers and take proactive measures to improve their productivity.

we are looking for a Growth Marketing Lead.
Tell the Frank story to the architecture world: own demand, content, and positioning for an AI architect.
s our Growth Marketing Lead, you own how we reach architecture firms: demand generation, content, product positioning, and the launches that put Frank in front of the right people.
What youll do:
Build and run demand generation across channels: content, email, events, and the website.
Own positioning and messaging for Frank, in close partnership with product and leadership.
Produce credible, technical-but-clear content that resonates with architects and BIM leaders.
Measure what works and double down: pipeline, not vanity metrics.

We are seeking an Incident Response Engineer to join the IR team. This technical role focuses on active investigation, threat mitigation, and the continuous improvement of the security organizations posture through detection engineering and automation development.
The successful candidate will be responsible for the full lifecycle of security incidents, from initial triage to recovery. Beyond reactive response, this role involves tuning SIEM correlation rules and developing SOAR workflows to increase operational efficiency.
What Youll Be Doing:
Incident Management: Execute the IR lifecycle (Triage, Containment, Eradication, Recovery) for complex security events.
Technical Investigation: Perform root cause analysis and forensic examination across Windows, Mac, and Linux environments.
Detection & Tuning: Collaborate with the IR team to create, test, and tune SIEM rules and dashboards to reduce false positives and improve visibility.
Automation Engineering: Build and refine SOAR playbooks and automated response actions to streamline repetitive investigation tasks.
Cloud Security: Monitor and mitigate cloud-native threats across Azure, AWS, and GCP environments.

We are looking for a Data Scientist to join our team.
The ideal candidate is a highly motivated and self-driven individual with strong analytical and problem-solving skills. The Data Scientist will be responsible for analyzing data and developing models to help inform decisions and strategies for new products and business initiatives.
Responsibilities:
Work closely with stakeholders to understand business requirements and develop predictive models to detect fraud.
Develop and implement statistical models, machine learning and deep learning algorithms to solve complex problems in a production environment.
Perform exploratory data analysis and data visualization to gain insights and communicate findings.
Collaborate with cross-functional teams, including data engineers and software developers, to design and implement end-to-end solutions that can be deployed in production.
Implement advanced analytics tools and technologies to enhance reporting capabilities.

Join us as a Customer Service Representative in our Haifa offices, where you'll build strong client relationships and provide exceptional service. You'll handle diverse client needs, manage tasks efficiently, and contribute to a supportive team environment. Your problem-solving skills and technological proficiency will be key to ensuring customer satisfaction and operational success.

What Will You Do
Build and maintain strong communication with clients, handling various situations.
Efficiently manage multiple tasks and prioritize effectively.
Solve problems independently and support clients.
Maintain organizational systems and processes.