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Come Join us as a member of the Technical Support Team , where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available

Required SUPPORT TEAM LEAD- TEL AVIV
With our excellent customer service, the support teams are the glue that holds together the marketplace. We ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support team Lead, you will manage our local support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country
What you'll be doing:
Lead a CS team and create an environment in which the team has the ability to grow through encouragement and empowerment
Responsible for leading by example and showing what customer-obsessed means: Our Customer Support Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
Responsible for your teams KPIs and productivity
Provide performance feedback and shoot for excellence
Manage the operational work of the team, e.g. shift scheduling
Collaborate with all other teams to improve the overall level of service.
Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
As a member of the group leadership team, you will have to lead shifts and help the representatives and shift leaders to create a dynamic and effective shift in order to achieve our goals.
Be an integral member of the group's management team, actively contributing to its success and decision-making processes.