לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 120 משרות

We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our Scale team, you will be expected to deliver value and ROI to a high-volume portfolio of our customers. Unlike a traditional relationship-led CSM role, this position runs on a structured, task-driven operating model: your day-to-day is organized around system-generated tasks, each following a defined playbook and SLA. You'll be expected to work this queue reliably and consistently across dozens of accounts at once, coordinating with Account Managers and other internal resources as needed, and hitting defined call-quality and productivity KPIs.
Working days are Monday-Friday, with in-office presence required three days per week at our TLV office.
Responsibilities:
Commercial responsibility for renewing and expanding your book of business
Work a queue of system-generated tasks, following the defined playbook and SLA for each
Own the renewal process end-to-end starting 6 months out: reviewing account health and usage, following a structured outreach cadence, and escalating on schedule when a renewal stalls
Drive adoption, manage risk, and identify growth opportunities across your portfolio, coordinating with Account Managers and other internal resources as needed
Analyze account-level data and portfolio-level trends to prioritize your queue by risk, renewal timing, and growth potential
Educate clients on how to best use our company's platform, aka "best practices"
Lead value-driven conversations with customers across calls and one-on-one demos
Maintain accurate, up-to-date records of account status, sentiment, and task progress in Salesforce
Demonstrate continuous value of our company's solutions by keeping high retention rates across your book.

Required Customer Success Manager
Description:
As a Customer Success Manager you will own a portfolio of strategic Meeting Insights customers and managed service provider partners, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes and long-term account growth.
Responsibilities:
Own a portfolio of Meeting Insights customers, with direct responsibility for adoption, customer health, retention & expansion.
Partner with managed service providers to support onboarding, enablement, adoption, and successful delivery of Meeting Insights across their customer base.
Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
Guide and train customers through a trial period, onboarding, and value validation, converting successful trials into commercial commitments within agreed timelines.
Identify new use cases and expansion opportunities across departments, teams, users, and business units.
Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
Maintain accurate CRM records, act as the voice of the customer internally and contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.
About Us
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.

In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.

You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.

This is an internal-facing position, not a customer-facing role.

What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

We're looking for a Senior Executive Leader with extensive experience in building, leading, and scaling complex service organizations.
This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.
The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.
Responsibilities:
Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogixs platform.
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .

This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.

What youll do:

Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

We are looking for a Senior Customer Success Manager to lead strategic customer relationships, drive product adoption, and maximize customer value.

This role works closely with key customers and internal teams to create long-term partnerships and exceptional customer experiences.

What youll do:

Manage a portfolio of strategic and high-value customers
Lead onboarding, adoption, retention, and growth processes
Build trusted relationships with stakeholders and decision makers
Identify upsell and expansion opportunities
Conduct strategic customer meetings and business reviews
Work closely with Product, Sales, Support, and R&D teams
Represent the voice of the customer internally
Improve Customer Success processes and methodologies
Drive high customer satisfaction and retention

We are looking for a Customer Success Manager
What youll do:

Manage customer relationships and ensure high customer satisfaction
Support onboarding and implementation processes
Guide customers in using the platform effectively
Monitor customer usage and identify growth opportunities
Work closely with Product, Support, and Sales teams
Handle customer feedback and improve customer experience
Build long-term relationships with customers and key stakeholders
Help customers maximize the value they get from the platform

Required Principal Customer Success Manager, Security, Cloud (English, Hebrew)
About the job
As a Customer Success Manager (CSM), you will complement the industry leading expertise, innovation and capabilities delivered through our Customer Solutions products and services to drive maximum business value aligned with customer business goals and objectives. You will lead and manage value attainment for customers through engagement management, focusing on the program design, management, and ongoing monitoring of delivery outcomes for customers. You will work closely with a portfolio of customers to drive adoption and engagement while identifying opportunities to further realize value within the Security domain and the wider Cloud portfolio of solutions.
Responsibilities
Serve as the customers trusted advisor, providing subject matter expertise to drive product adoption aligned with customers and operational objectives.
Act as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and serve as the lead in a critical issue management role when necessary.
Develop outcomes-focused project plans and lead all phases of the post-sales customer journey from onboarding, adoption, to renewal, and maintain and update existing customer success metrics and databases.
Orchestrate relationships across internal cross-functional business partners (e.g., Sales, Engineering, and Renewals) to deliver customer outcomes, mitigate risk, and position cross-promotion opportunities for expansion.
Build operational and executive business reviews to executives, and also partner with customers and vendors to develop success plans to achieve their business objectives.

Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities
* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

We are seeking a highly motivated and customer-focused Technical Customer Success Manager (TCSM) to serve as a trusted advisor for our cyber security customers. This role combines deep technical expertise with strategic customer engagement, ensuring customers maximize the value of their security investments while achieving their business objectives.
Key Responsibilities
Customer Success & Strategic Advisory
Serve as the primary post-sales technical advisor and trusted partner for assigned customers.
Develop strong relationships with customer stakeholders, including security teams, IT leadership, and executive sponsors.
Translate technical challenges and security risks into business-focused recommendations and outcomes.
Drive customer adoption, engagement, and long-term success through strategic account planning.
Lead customer success reviews, executive business reviews, and ongoing strategic discussions.
Technical Leadership
Provide expertise in endpoint security technologies, cyber security best practices, and security operations.
Own the customer onboarding experience post-sale, driving structured deployment plans that accelerate time-to-value. Partner with Professional Services and Support to ensure smooth rollouts across diverse endpoint environments, minimizing risk and maximizing early adoption milestones.
Guide customers through deployments, integrations, configuration optimization, and adoption initiatives.
Analyze customer environments and provide data-driven recommendations to improve security posture and product utilization.
Design and deliver enablement programs tailored to customer security teams - including workshops, product training sessions, and guided best-practice reviews - ensuring customers build internal competency and maximize platform utilization independently.
Leverage our company's threat intelligence capabilities to provide customers with contextually relevant security guidance - translating global threat data into actionable recommendations specific to their endpoint environment.
Maintain awareness of product roadmap developments and communicate upcoming capabilities to customers in ways that align with their security strategy and drive continued investment.
Collaborate with Support, Engineering, Product Management, and Sales to resolve complex customer issues.
Escalation & Problem Resolution
Own and drive resolution of critical customer escalations from identification through closure.
Act as the customer advocate internally, ensuring timely communication and accountability across teams.
Proactively identify risks to customer satisfaction and develop mitigation plans.
Demonstrate strong analytical and problem-solving skills when navigating technical and business challenges.

As the Implementation Manager for our Spend Team, you will own the end‑to‑end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high‑growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.

Youll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre‑sale through go‑live and early spend activation runs smoothly.

This role is based in Tel Aviv (4 days in office), with implementation coverage across EMEA.


Responsibilities:

Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design.

Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout.

Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors.

Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly.

Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage.

Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale.

Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes.

We are looking for a Customer Experience Engineer to act as the highest technical authority, empowering our teams and supporting our customers in the most complex scenarios.
This role exists to ensure customers maximize the value of the platform by driving reliability, proactive technical ownership, and high-quality resolutions at scale. You will lead complex escalations, represent Customer Experience in deep engineering discussions, and design structured processes, debugging frameworks, and automation that accelerate resolution and prevent recurrence.
This is a builders role. You are expected to improve the system, not just operate within it. You will strengthen the bridge between Customer Experience and R&D and help shape a high-performing technical layer that elevates both our teams and the overall customer experience.

We are looking for an Onboarding & Implementation Lead to own and scale the onboarding experience across both SMB and Enterprise customers.
This is a highly customer-facing role that combines project management, customer consulting, operational excellence, and technical problem-solving. You will be responsible for guiding customers from contract signature to successful activation, ensuring they reach value quickly and confidently.
You will lead onboarding engagements for Enterprise customers, support complex SMB implementations, and proactively drive onboarding completion across our broader customer base. You'll work closely with Customer Success, Sales, Product, Support, and our Onboarding manager to deliver a seamless customer experience and continuously improve our onboarding processes.