לוח משרות דרושים Customer Success Manager משרה מלאה

Were growing and looking to hire a Project Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
We are looking for a Project Manager to join our Customer Experience organization in Israel. In this role, you will manage customer deployment projects across multiple enterprise accounts, ensuring successful delivery of solutions from kickoff through implementation and closure.
You will partner with customers and internal technical teams to drive structured delivery, maintain strong governance, and ensure deployments are executed efficiently and predictably. This role requires excellent stakeholder management, strong project governance skills, and the ability to coordinate complex technical implementations while delivering an exceptional customer experience.
Responsibilities:
As a Project Manager, your impact will be:
Lead complex customer deployment projects, coordinating internal teams, customers, and third parties to ensure seamless execution and successful delivery.
Own end-to-end project governance, including project plans, milestones, RAID logs (risks, assumptions, issues, dependencies), stakeholder maps, and executive-ready status reporting.
Manage the fulfillment-to-delivery lifecycle, including intake and handoff alignment, readiness validation, scheduling and resourcing, kickoff, execution oversight, acceptance, and project closure.
Drive project readiness by validating prerequisites such as access, network requirements, credentials, change windows, and environmental constraints to prevent delays and rework.
Control project scope and manage change requests by clarifying requirements, documenting changes, and leading structured change control processes.
Identify and proactively mitigate risks, communicate escalations, and maintain delivery momentum across stakeholders.
Lead delivery ceremonies including customer kickoffs, weekly status meetings, internal delivery syncs, implementation summaries, and closure reviews.
Communicate effectively across technical and business audiences, translating technical dependencies into clear timelines, actions, and impacts.
Monitor key delivery metrics and drive continuous improvement through the development of templates, playbooks, and operational processes.
Collaborate closely with Customer Success, Professional Services, Support, Sales, and Product teams to ensure smooth deployments and long-term customer success.

looking for an action-oriented and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the total value of the offerings and services they have purchased , ultimately maximizing renewals and upsell opportunities.

This is a post-sales, customer-centric role in a fast-paced environment that demands interaction with customers at senior levels and internal/external technical subject matter experts. Successful candidates will have outstanding communication skills, a proven track record of successfully interacting with customers regarding business and technical interests, and a solid technical background, especially AWS and Salesforce. The Customer Engagement Manager will have extensive experience managing key accounts and issues to completion with little or no direction and a passion for ensuring a world-class customer experience.



Summary of Key Responsibilities

Become the trusted advisor and partner for our key accounts in IL.
Manage the post-sales customer journey for your book of business from Onboarding through Renewal and Advocacy, utilizing a growth mindset throughout to uncover upsell and cross-sell opportunities.
Partner closely with the customer executives and key stakeholders to ensure metrics for success are agreed upon and a mutual success plan of action is in place.
Meet regularly with customers to ensure the maximum value of the contract is being attained and continually verify and document customers' objectives, requirements, and value that they receive from our service.
Create key customer deliverables (presentation)
recommendations, and risk mitigation plans).
Develop an understanding of each customers business and managed services needs, providing proactive recommendations that support the customers roadmap and vision.
Generate reports on our managed services offerings, providing insight and recommended next steps to maximize the customers ROI.
Strategically manage your portfolio via robust account plans - prioritizing your business book by renewals, expansions, and risk.
Be the voice of the customer inside the organization, driving process improvements and product roadmap decisions based on your frontline visibility of the key accounts.
Identify root causes of customer churn and possible client dissatisfaction and engage appropriate team members from cross-functional teams to help address underlying causes of churn and dissatisfaction.
Demonstrate your understanding of AllCloud offering, administrative procedures, and organization to effectively answer customers questions in a timely fashion.
Maintain an understanding of AllCloud competitor offerings (i.e., price, offerings, service, or solution) to communicate the advantages effectively.
Meet or exceed monthly and annual revenue objectives.