לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 80 משרות

we are seeking its first Customer Success Manager to establish, lead, and scale the Customer Success function.This is a unique opportunity to build the Customer Success discipline from the ground up - defining processes, methodologies, and customer engagement models - while working directly with strategic customers.You will initially operate as an individual contributor, owning key customer relationships end-to-end, while laying the foundation for a global Customer Success organization. Over time, you will play a central role in hiring, structuring, and leading the Customer Success team as it grows.
This role requires a combination of strategic thinking, operational execution, and strong customer-facing capabilities in a fast-paced cybersecurity environment. You will serve as a strategic advisor and primary point of contact for customers, driving adoption, ensuring satisfaction, and helping customers achieve their business and security objectives. You will work cross-functionally with Sales, Product, Support, and MDR teams to advocate for customers and continuously improve their experience.

abra Technologies delivers end-to-end technology solutions across software, cloud, data, cybersecurity, and digital transformation. With over 1,000 experts and strategic partnerships with leading global providers such as Microsoft, SAP, AWS and Salesforce, we support organizations across fintech, defense, healthcare, automotive, and e-commerce. We bridge technology and business goals by delivering scalable, tailored solutions that drive innovation and measurable impact. Our DNA combines people, processes, and technology to create real value for our clients. Want to grow your skills and career? Join us! abra Information Systems is seeking an Organizational AI Implementation Specialist to join our team in Caesarea . We are looking for a skilled Organizational AI Implementation Specialist to lead the daily, practical, and secure adoption of AI tools among employees and managers. This role requires bridging the gap between technology, people, and business workflows by guiding users, identifying business use cases, and fostering an internal AI community. Key Responsibilities:
* Guide and support employees and managers in their day-to-day use of AI tools (e.g., ChatGPT, Microsoft Copilot, Claude, Gemini, Canva, and more).
* Gather, document, and prioritize business Use Cases across various departments.
* Create short guides, work templates, and a corporate prompt library.
* Support AI workshops and organizational training sessions.
* Manage an internal AI user community and collect success stories, barriers, and needs from the field.
* Work closely with Information Systems, HR, Information Security, and business managers.
* Track and measure basic metrics regarding usage, adoption, and business value.

We are seeking a strategic, data-driven Senior Customer Support Operations Manager to lead operational performance and strategic planning for our global support organization. In this role, you will be the "Command Center" for our operations, responsible for ensuring our 24/7 global engine—spanning BPO and In-house teams—runs at maximum efficiency. Your leadership will directly impact our ability to meet SLAs and leverage technology to optimize our workforce.

What am I going to do?:
What am I going to do?
* Leadership & Real-Time Strategy: Directly manage and mentor the Shift Managers and WFM functions to ensure 24/7 operational excellence and execution quality.
* Global WFM & Forecasting: Own the global staffing model, capacity planning, and forecasting for both BPOand In-house teams to meet SLAs while maintaining budget efficiency.
* Operational Performance & Strategy: Analyze high-level support data (SLA, AHT, Cost per ticket) to identify trends, bottlenecks, and strategic opportunities for improvement.
* BPO Performance Management: Serve as the operational focal point for our BPO partners, ensuring they meet staffing commitments, discipline, and performance targets.
* AI & Efficiency Roadmap: Zendesk Admin for CS and Partner with leadership to define operational priorities and decide where to implement automation and AI based on volume trends and data insights. Incident Management: Act as the final operational point of contact during high-impact events, outages, or critical escalations, leading the mitigation process.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or special needs.

Requied Customer Enablement Team Lead
About the Role
The Customer Excellence group is the operational backbone of the Customer Organization. Our mission is to build the strategies, tools, and processes that allow us to deliver and scale world-class customer experiences. We are looking for a Customer Enablement Team Lead to own the execution of these programs and drive high-performance standards across our global teams.
This is a high-impact, player-coach role. You will lead a small team of specialists while remaining a hands-on contributor, directly owning the enablement framework for our Customer Office functions (including Customer Success and Ops teams).
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
What Youll Do:
Strategy & Gap Analysis: Develop and implement a global enablement strategy that aligns with the Customer Organization roadmap and growth targets.
You will partner with CS and Ops leaders to conduct deep-dive needs analyses, identify skill gaps, and prioritize the delivery of customer-facing skills, process optimization, and product knowledge.
Team Leadership & Operational Excellence: Lead, mentor, and coach a team of Individual Contributors (ICs) while defining the "gold standard" for execution. You will be responsible for building and scaling best-in-class methodologies and internal frameworks that ensure consistent, high-quality output across all enablement workstreams.
Process Design & Optimization: Continuously review and optimize operational workflows to improve efficiency, from defining internal protocols with our Technical Produce team to redesigning CS engagement frameworks and CRM hygiene.
Enablement Delivery: Develop a wide range of materials, including playbooks, training kits, demo flows, technical guides, and certifications for internal and external audiences.
Operational Monitoring (PMO): Establish quality control routines and reporting mechanisms to track enablement ROI, skill gaps, and process utilization across the group.
Cross-Functional Alignment: Act as a strategic bridge across GTM, Product, CS, and Delivery teams. Partner closely with RevOps & Data Teams to synchronize enablement efforts with system updates and maintain a consistent approach to the customer experience.
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring adoption runs smoothly and feedback is effectively synthesized.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.



Responsibilities

Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities

we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures

As a Customer Success Account Manager, you will be the trusted advisor and orchestration lead for top strategic enterprise customers post‑sales journey. You own the customer success plan, align Microsoft resources to customer priorities, and drive adoption and value realization across Microsoft Cloud solutions. This role allows you to deepen your business acumen, expand your technical and industry expertise, deepen your delivery management skills and build strong executive relationships while influencing long‑term customer success and growth.

As a CSAM, you are the primary delivery lead and a partner for your customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit! Be ready to make impact!

Responsibilities
Relationship Management: As co-leading account manager, you will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other Microsoft and partner account team leaders.
Customer Success leadership: You will own the creation of the Customer Success Plans based on customer priorities and develop bookable programs of work to guarantee KPI attainment. You will meet project milestones, track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and take action to drive usage, while you perform a proactively retention and churn management.
Customer Strategy and Growth: You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. You will adopt the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
Delivery and program Management: You will lead the delivery of program planning and customer-facing program reviews, prioritization of engagements, and coverage of key stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Customer Health & Satisfaction: You proactively monitor the health and satisfaction of your customers workloads and support the ticket escalation management.