לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 121 משרות

As a Project Manager at our company, you will be responsible for managing the successful execution of large scale pilot launches and ongoing relationships with our clients worldwide.
You will work closely with internal cross-functional teams, including Sales, Field Engineering, Support, Product, and R&D to ensure that all pilot milestones are achieved on time, in accordance with our contractual obligations, and to the clients satisfaction.
This is an excellent opportunity for a highly motivated, business-oriented, individual looking to continue their career in project management at a global growing startup thats revolutionizing the restaurant industry.
This is a hybrid position - our offices are based in Tel Aviv.
Key Responsibilities:
Get things done: Be the internal lead for successful pilot execution. Liaise with all internal stakeholders, technical, sales and operations to get things done, on time and within budget.
Lead our pilots to success: Serve as the main point of contact and escalation point for external corporate clients, providing regular updates on progress, addressing concerns, setting timelines, and managing realistic expectations and deliverables.
Be the face of our company: Lead all internal and external meetings. You will represent our company to our external corporate clients.
Continuous Improvement: Contribute to process improvement initiatives, sharing insights and suggestions to enhance project management practices within the company. Identify organizational learning opportunities for continuous improvements.
Manage a remote team: Lead, mentor, and motivate a remote customer success team, fostering a culture of collaboration, accountability, and exceptional customer focus.
Build relationships: Build lasting professional relationships with customers to create the right trusted environment for a successful joint project execution and business expansion.

As a Senior Customer Success Manager, you will be responsible for nurturing and growing relationships with core customers worldwide and working with internal teams to ensure the best possible customer experience.

This position requires flexibility with a mix of business, operational, analytical, and support tasks.

Responsibilities:
Manage relationships with key customers through all lifecycle stages (from initial onboarding to existing partnerships) across the world and in multiple time zones.
Build long-term relationships with customers to ensure retention and develop new business opportunities.
Identify customer pain points and work closely with internal teams (business, ops, product, R&D) to prioritize solutions and improve the overall customer experience.
Monitor customer activity and prepare reports/analytics to take a proactive role in reaching and exceeding business KPIs.
Help define and manage various internal processes required to ensure the best possible experience for our customers.

The Publisher Success Manager will be an integral part of the Publisher Success team and will work closely with some of the company's key clients and partners.

In this role, you will be responsible for providing top-tier service to publishers, ensuring retention, and driving growth in their monetization performance. You will assist team members and managers in delivering data-driven insights and operational excellence while collaborating with cross-functional teams to optimize results.

This is an exciting opportunity to join a leading tech company, work with major digital publishers, and grow within a fast-paced, data-driven environment.

Main Responsibilities:
Manage and nurture relationships with publishers, ensuring long-term partnerships and client satisfaction.
Provide ongoing support to our publisher accounts, ensuring smooth daily operations and a high level of service.
Monitor and analyze reports to track performance, identify trends, and provide actionable insights to the team and management.
Assist in managing publisher-related tasks and operations, ensuring efficiency and accuracy in execution.
Facilitate cross-team collaboration, coordinating between departments such as Tech, Product, and Sales to optimize publisher success.
Develop a strong understanding of the Adtech industry, with a focus on ad revenue generation publisher monetization and digital advertising strategies.

our company leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.
We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.
What you will do:
Ensure customers fully leverage our products features for maximum impact.
Hold periodic check-ins and training sessions to drive adoption and usage.
Analyze customer data to identify opportunities for service growth.
Provide guidance on best practices and product use cases.
Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

The head of Customer Experience is responsible for the global post-sales customer experience strategy and execution. The role owns worldwide technical support, customer escalation management, service readiness, technical training, knowledge management, customer satisfaction, and operational excellence programs.
He ensures customers receive consistent, high-quality support throughout the entire lifecycle of our company solutions while driving improvements in customer satisfaction, product quality feedback, and operational efficiency.
The position is in Israel
Roles and Responsibilities:
1. Global Customer Support Leadership
Lead worldwide support operations.
Ensure SLAs and contractual commitments are achieved.
Drive case resolution effectiveness and quality.
Manage critical customer escalations.
Establish global support operating models.
Optimize support coverage and resource allocation.
2. Customer Experience Strategy
Define and execute our company's Customer Experience strategy.
Improve customer satisfaction.
Lead Voice-of-Customer programs.
Own NPS, CSAT and relationship survey initiatives.
Drive executive customer engagement plans.
3. Training & Enablement
Establish global technical training strategy.
Develop partners certification programs.
Provide service readiness programs for new products.
Ensure support engineers maintain industry-leading technical expertise.
Expand digital learning and self-service capabilities.
4. Operational Excellence
Define global support KPIs.
Drive automation and AI initiatives for support and training operations.
Improve case handling efficiency.
Standardize global support processes.
Reduce Mean Time to Resolution (MTTR).
Improve First Time Resolution Rate.
5. Escalation & Crisis Management
Own executive-level customer escalations.
Coordinate cross-functional recovery plans.
Lead service review governance.
Ensure timely communication during critical incidents.
6. Product & Quality Feedback Loop
Create structured feedback mechanisms between customers PLM and R&D.
Identify recurring product issues.
Drive corrective action programs.
Partner with Engineering and Quality organizations on systemic improvement.

Joining our TAM organization, you will spearhead a first-of-its-kind digital engagement tier at Evinced - a scaled, digital-touch model built to ensure the long-term success of our customers.

This is a hands-on, customer-facing position that blends technical expertise with strong relationship management.

Youll serve as a trusted technical advisor - blending proactive account health and usage monitoring with hands-on support for customer implementations and optimization of our accessibility solutions. Youll onboard & guide customers through complex technical challenges, help them maximize the value of our products, and influence product direction through real-world customer feedback.

You'll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Your Impact

Own the health of a large portfolio of customers in a (mostly) digital engagement model, making sure product usage is healthy and customers are happy and getting the best of our value.
Proactively monitor account-health signals (usage, adoption, tenant health) and raise flags on churn risk early.
Run scaled engagement: one-to-many communications, targeted check-ins, schedule user interviews, and self-service resources.
Drive adoption and time-to-value across your book through proper onboarding and enablement.
Own a portion of the support tickets for your customers, resolving what you can and escalating cleanly, both to deepen your technical knowledge, understand customers' pain, and to relieve load on the Support team.
Partner with TAMs, Account Executives, Support, Engineering and Product to surface at-risk accounts and hand off expansion signals to the Account Executives.
Help build the digital engagement playbook, templates and knowledge content as the tier is created from scratch.

We are looking for a proactive and customer-focused Customer Success Manager (CSM) to join our growing team. In this role, you will own the post-sales customer journey, leading customers from onboarding and implementation through long-term adoption, retention, and growth. You will serve as a trusted advisor, ensuring customers successfully adopt our platform, achieve their business goals, and maximize the value of our solution while collaborating closely with Sales, Product, and Support teams.
Responsibilities:
Own the end-to-end post-sales customer journey for a portfolio of B2B customers.
Lead customer onboarding, implementation, and training to ensure successful product adoption.
Build trusted relationships with key stakeholders and conduct regular business reviews.
Drive product adoption, customer satisfaction, retention, and long-term success.
Proactively identify risks, resolve customer challenges, and act as the customer's advocate.
Identify expansion opportunities and partner with Sales on upsell and cross-sell initiatives.
Collaborate with Product and R&D to translate customer feedback into product improvements.

As a Real Time Operations Manager - Haifa, you will be responsible for leading, supervising, and optimizing the performance of the RTO Agents team. You will ensure operational excellence by monitoring live activities, managing real-time escalations, supporting couriers and partners, and guaranteeing the smooth execution of all orders. Your role is crucial in safeguarding service reliability and enhancing the customer experience across operational areas.

What Will You Do
Lead and manage a team of Real-Time Operations Agents to maintain service stability 24/7.
Monitor operations and proactively address incidents and bottlenecks.
Support agents in decision-making and escalate critical operational issues when necessary.
Manage workforce scheduling to ensure continuous coverage, including weekends and holidays.
Develop and enforce SOPs (Standard Operating Procedures) for RTO.
Analyze operational KPIs, identify areas for improvement, and implement corrective actions.
Coordinate cross-functionally with the Ops, Fleet, and Partner Management teams to ensure aligned execution.
Train, coach, and develop RTO Agents to maximize their performance and career growth.
Prepare operational reports and insights for senior management.
Drive continuous improvement initiatives to enhance operational efficiency and responsiveness.

we are looking for a Customer Success Operations Specialist.
Responsible for managing the execution of clients rejects and customer success mechanism in Israel. The role includes operational management of task flows between the professional departments in the company. Monitoring schedules, ensuring that every customer inquiry receives a professional and quick response. The main goal: reducing reject processing time to a minimum and maintaining operational and project continuity.

Were looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with Sweep. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Key Responsibilities:
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning Sweeps capabilities to evolving customer needs.
Build a deep understanding of each customers Salesforce architecture, GTM processes, and data structure to guide adoption of Sweeps platform.
Configure and optimize Sweep within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.

we are looking for a AI consultant.
As an AI Consultant and a CS team member, you will work at the technological forefront of the data analytics world by helping customers adopt and realize business value through AI and Machine Learning. As a CSM you will be the customers key strategic advisor and implementer and you will work with senior stakeholders to:
Identify AI opportunities
Frame and size the value and the business impact AI can help customers realize
Drive the implementation of software and services by collaborating and managing a cross-functional account team
Ongoing account management and commercial success including value realization analysis, Quarterly Business Reviews (QBRs), Pilot process management, etc.,
Gradually develop business-ML expertise and lend this SME towards customers and our internal product development

Required Customer Experience Associate
About The Position
We are a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire journey - from the first idea to long-term growth. More than just providing tools, we see ourselves as partners to our customers, offering a support system and practical guidance throughout their business-building journey.
About the Role:
Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX - youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internally-sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.

We are seeking a strategic Customer Success Manager to own the end-to-end journey for our enterprise accounts. You will act as a trusted advisor, ensuring large-scale organizations realize maximum value while you proactively identify opportunities for retention and growth and your insights directly impact what we build next.
Key Responsibilities
Strategic Partnership: Act as the primary point of contact for enterprise accounts, aligning our solutions with customer business goals through tailored success plans.
Onboarding & Value Realization: Lead the onboarding and adoption process to ensure a seamless, outcome-focused journey from day one.
Retention & Expansion: Monitor account health to proactively mitigate churn risks and identify upsell/cross-sell opportunities based on evolving customer needs.
Performance Insights: Conduct regular business reviews (QBRs) for senior stakeholders, delivering data-driven insights and strategic recommendations.
Cross-Functional Advocacy: Champion the "voice of the customer" internally, collaborating with Product and Sales to influence the roadmap and enhance the user experience.
Technical Operations: Be responsible for system configurations, site setups, and live environment data while maintaining a strong understanding of technical integrations (APIs/scripting).
Data Integrity & Support: Conduct detailed data analysis to support strategic decision-making and participate in QA processes to ensure data integrity and system functionality. Oversee and prioritize support issues, ensuring timely and effective resolution in partnership with internal teams.

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform.
This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform.
This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers, with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments.
Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role.
Key Responsibilities:
Lead end-to-end deployment of our MIA OP product at customer sites.
Install, configure and validate on-premises and hybrid environments.
Work closely with customer IT, Security and UC teams.
Deliver administrator and end-user training.
Ensure successful onboarding and long-term adoption.
Successfully lead trial periods and production rollouts end-to-end.
Troubleshoot technical issues and coordinate with R&D and Product Management.
Produce deployment documentation and best-practice recommendations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.