לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 118 משרות

As an Account Manager on the Enterprise team, you will manage a portfolio of strategic enterprise customers and help them maximise the value they get . Youll take a consultative approach, building trusted relationships across commercial, finance, operations, product and technology stakeholders, while identifying opportunities to increase adoption, retain customers and expand their use of products and markets. You will combine strategic account planning with hands-on ownership of upsells, escalations, onboarding and complex customer initiatives across the implementation, API activation and growth phases. This is a quota-carrying commercial role based in Tel Aviv.

Responsibilities

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across product suite

Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities

Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention

Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities

Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success

Be proactive in identifying and solving client challenges before they become risks

Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets

Ensure the best possible customer experience throughout onboarding and beyond

As an SME Account Manager, you will build relationships with our existing customers to ensure they get the tools and support they need to achieve their goals. Youll act as the bridge between the customer and the wider team, bringing an in-depth understanding of each customers needs and how can support them. Youll operate in a fast-paced, scaling environment, providing senior-level support across the Israel and EMEA business and helping to evaluate and scale our Account Management strategy.

Responsibilities

Own and grow a portfolio of strategic accounts, developing account plans, increasing product adoption, deepening relationships and driving expansion through regular strategic customer engagements

Identify, develop and close upsell and expansion opportunities, proactively managing them through the sales cycle from identification to close and revenue realisation

Act as a trusted advisor to customers, understanding their business, industry and goals to help them the value of and identify opportunities to support their growth

Lead complex commercial negotiations, including bespoke commercial agreements, multi-product solutions and high-value expansion opportunities

Translate customer needs into solutions, understanding technical requirements and working across multiple products to develop compelling, commercially viable solutions

Operate with ownership and agility, working independently, navigating ambiguity and adapting quickly in a fast-paced, changing environment

Consistently achieve or exceed KPIs and revenue targets, staying curious about an evolving technology landscape and able to articulate its value to customers

You will join the Client Enablement (CE) team, working to build a seamless customer product onboarding and configuration experience for customers across the EMEA and globally. In this role, you will work with various internal stakeholders to ensure client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. You will partner closely with Commercial, Solution Engineering, and Product teams to configure pricing and account capabilities, while identifying opportunities to improve the onboarding experience at scale. The CE team is small but business critical, and you will play a key role in providing a positive initial experience with the platform as the EMEA business continues to grow.


Responsibilities:

Be a key source of knowledge on configuration topics across product domains for both pricing and capability configuration details.

Work with account executives to amend account pricings per the commercial teams request.

Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs.

Collaborate closely with commercial, operations, and product teams to gather, evaluate, and improvement opportunities within platform client onboarding processes.

Develop and manage on-shore functional programs and projects that enable EMEA operational and organisational goals.

Maintain and update customer account settings and pricing throughout the lifecycle of their relationship , ensuring accuracy and consistency across configurations.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play an important part in ensuring a smooth and efficient onboarding experience for our clients. Your responsibilities will include contacting clients, guiding them through the onboarding process, assisting with required documentation and verification steps, and supporting AML and quality control processes.
The ideal candidate is service-oriented, detail-focused, and able to communicate effectively while working in a fast-paced environment.
Responsibilities
Contact clients by phone to welcome them and guide them through the onboarding process.
Provide clear instructions regarding the documentation, forms, and procedures required to complete the onboarding process.
Assist clients in navigating our platform and address any questions or concerns they may have.
Ensure that all client information is accurately documented and updated in our internal systems.
Collaborate closely with the customer support team to identify and resolve potential issues or challenges during the onboarding process.
Maintain a high level of professionalism, patience, and empathy when interacting with clients, while adapting the support provided to their individual needs.
Handle escalated AML review queues.
Escalate positive and potential screening matches to the relevant MLROs.
Handle incoming tickets from Customer Support.
Perform routine quality control checks on the Client Verification teams.

We're seeking an exceptional experimental Physicist who combines deep quantum physics expertise with strong software engineering capabilities and interpersonal skills. In this role, you'll focus on developing and implementing automated calibration solutions for several quantum computing partners while also serving as a quantum solutions expert for our European customer base. You'll work at the intersection of quantum physics and software engineering, translating complex calibration requirements into robust automation frameworks. This position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to create groundbreaking calibration solutions while helping customers implement quantum computing experiments. Prior hands on experience on calibrating Superconducting qubits and good understanding of the underlying physics is strongly encouraged.



Responsibilities

Design and implement automated calibration frameworks for quantum computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of QM solutions for customers
Provide technical guidance on best practices for quantum control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities:
Ensure customer success and value of Varonis solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of Varonis solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from Varonis solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with Varonis Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in Varonis technologies, security trends, cloud platforms, and AI-related security challenges.

We're seeking a Senior Customer Support Specialist - a deep technical expert on the DealHub platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities
* Own and resolve the most complex, technically ambiguous, and escalated support cases for DealHub's customers worldwide.
* Provide expert-level application support on DealHub's platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms ( salesforce, HubSpot, Microsoft Dynamics).
* Diagnose issues that span multiple systems (DealHub - CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
* Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
* Use advanced SQL to investigate data -layer issues, validate hypotheses, and confirm fixes.
* Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
* Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
* Make the customer feel confident and well taken care of, even in the most technically difficult situations.
מחפשים פה מישהו עם פוטנציאל, ג'וניור חשוב מישהו עם ראש גדול ללמידה, יכולות דילוור טובות סיניור 20-23K

We're seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:

Exceptional client satisfaction.
Commercial performance.
Alignment between product suite and each client's business objectives.
Key Responsibilities:

Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement.
Understand client needs and business goals, and translate them into actionable plans that align with capabilities.
Own execution of client initiatives and projects, ensuring action items are driven to completion, stakeholders remain aligned, and commitments are delivered on time.
Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
Represent the client's voice internally to influence product development and service enhancements.

We are seeking a highly motivated Technical Support Engineer to join our team. In this role you will work with our customers as well as internal teams to create delightful customer experience. You will be responsible for providing technical and engineering support to Atirs software users, including solving complex engineering problems and helping customers find optimal solutions for using Atirs software and systems.
The role also includes creating professional training content such as tutorial videos, courses, and learning materials; participating in QA (quality assurance) processes for new software and products; assisting in the initiation and development of new products; working as part of a team using advanced AI tools; and using customer management systems (CRM) to manage and document customer interactions and support activities.
This is a full time position in Ramat Gan Bursa area (highly accessible by public transportation)
In this role you will:
Provide technical and engineering support and training to engineers and customers using Atirs software.
Analyze and solve complex engineering problems and design tailored solutions.
Create professional training content, including tutorials, courses, and documentation.
Perform QA testing for new software and products, identify issues, and suggest improvements.
Work collaboratively in a team environment, using AI tools to optimize processes and support.
Manage customer interactions using CRM systems and offer solutions tailored to specific customer needs.
Document issues, solutions, and recommendations for product and process improvements.

We're seeking an exceptional experimental Physicist who combines deep physics expertise with strong software engineering capabilities and interpersonal skills. In this role, you'll focus on developing and implementing automated calibration solutions for several computing partners while also serving as a solutions expert for our European customer base. You'll work at the intersection of physics and software engineering, translating complex calibration requirements into robust automation frameworks. This position offers unprecedented exposure to diverse qubit types and architectures, enabling you to create groundbreaking calibration solutions while helping customers implement computing experiments. Prior hands on experience on calibrating Superconducting qubits and good understanding of the underlying physics is strongly encouraged.
Responsibilities:
Design and implement automated calibration frameworks for computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of QM solutions for customers
Provide technical guidance on best practices for control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes. The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.


Responsibilities

Customer Success Leadership
Build and maintain trusted relationships with customer executives and key stakeholders.
Develop and execute Customer Success Plans aligned to customer business priorities.
Drive adoption, usage growth, and business value realization across Microsoft cloud solutions.
Lead executive business reviews and strategic customer engagements.
Proactively identify risks and develop mitigation plans to support customer success.

Cloud Transformation & Business Outcomes
Help customers accelerate their cloud, security, data, AI, and workplace transformation initiatives.
Ensure successful deployment, adoption, and long-term realization of solution value.
Connect business objectives with technology capabilities to drive measurable outcomes.
Advocate for customer needs and influence internal teams to deliver exceptional customer experiences.

Growth & Pipeline Accountability
Identify expansion opportunities through customer engagement, adoption insights, and business planning discussions.
Partner with sales teams to develop and accelerate cloud growth opportunities.
Contribute to pipeline generation by uncovering new business needs, transformation initiatives, and innovation opportunities.
Align customer success strategies with broader account growth plans.
Support opportunity progression from business value discussions through solution adoption and expansion.

Cross-Functional Collaboration
Coordinate resources across sales, technical, consulting, support, and partner teams.
Drive alignment between customer priorities and Microsoft solution strategies.
Foster a collaborative environment focused on customer outcomes and long-term growth.