לוח משרות דרושים Customer Success Manager משרה מלאה

We are looking for a Customer Success Manager (CSM) to join our sales department and take ownership of post-sale customer management, product onboarding, and improving the overall customer experience throughout the customer lifecycle.
This role combines direct, ongoing work with customers alongside close collaboration with Sales, Training, and Support teams, with the goal of ensuring optimal product usage, high customer satisfaction, and growth within existing accounts.
Responsibilities:
Guide new customers through the onboarding process and implementation.
Monitor product usage and identify gaps, challenges, or opportunities for improvement
Proactively engage with customers to improve adoption, retention, and overall value
Work closely with the Sales team regarding existing customers and growth opportunities (Upsell / Cross-sell)
Coordinate and refer customers to relevant training sessions based on their needs
Work with CRM systems and reports to track activity, manage processes, and ensure follow-up
Handle customer inquiries and provide professional, service-oriented support
Share insights and feedback from customers with relevant teams (Product / Development / Training).

We are looking for a Customer Success Manager (CSM) to become an integral part of our Customer Success team. Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver that likes to work with people to derive the best solution for both the customer and us. Customer success is our top value, and this role requires individuals to be customer service oriented.
Key Responsibilities
Relationship Management: Nurture customer relationships built on advocacy, loyalty, and trust through consistent, consultative interactions (email, web meetings, and in-person).
Retention & Growth: Reduce churn by identifying risks and developing mitigation plans. Manage renewal negotiations and identify expansion opportunities to drive revenue.
Strategic Adoption: Drive overall satisfaction and value realization through business reviews, webinars, and strategic engagement plans.
Customer Health: Monitor solution usage and "health" to ensure customers are meeting their goals with the platform.
Cross-Functional Collaboration: Act as the "Voice of the Customer" by collaborating with Sales, Professional Services, and Support teams to handle escalations and requirements.
Global Integration: Lead initiatives to build resources and tools that assist with adoption and customer value realization while collaborating with our global teams.
KPI Ownership: Meet and exceed key performance indicators (KPIs) for Adoption, Growth, and Advocacy.

we are looking for a Partnerships Success Manager.
Responsibilities:
Primary point of contact vis-a-vis partners, responsible for leading ongoing communication and collaboration, fully accountable for driving solutions and fulfilling company needs.
Build and maintain strong relationships by establishing credibility with partners, solving problems, and achieving business, operational and technological objectives.
Establish and track key account metrics and KPIs, generate insights, and identify up-sell and expansion opportunities with partners.
Lead up-sell efforts and build new programs and initiatives with partners, handling the end-to-end process with all stakeholders (external and internal) while taking proactive steps to increase our value and grow partner revenues.
Handle any technical needs and issues that arise and lead efforts to drive solutions, working both independently to dig deep into technical issues and delegating tasks when relevant.
Communicate partner needs to relevant stakeholders and meet objectives and deadlines, working with internal technological and business teams on projects and escalating issues when relevant.
Maintain a clear status of different projects by documenting programs and initiatives and ensuring visibility throughout the company.
Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with partners.
Report progress on partner "health" and status on projects, initiatives, efforts and/or issues via different forums, formats and systems.

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities for expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager you will
Be the customers trusted advisor
Focus on the customers continuous interactions with us, the customers lifetime value, and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the Platform
Provide Service to the Sales team by focusing on customers strategy, and make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals and upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed-upon timelines
Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
Be the first point of escalation
Develop a full understanding of the Platform, including:
The value proposition and sales messaging
Out-of-the-box reporting where needed
Success journey planning and execution
Continuous communication and working relationship

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do
* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion.
* Lead and execute customer implementations.
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs.
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI.
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage.
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention.
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

Appdome’s mission is to protect every mobile app in the world and the people who use mobile apps in their lives and at work.
Appdome?provides mobile brands with the only patented, centralized, data-driven Mobile Cyber Defense Automation platform, delivering rapid no-code, no-SDK mobile app security, anti-fraud, anti-malware, anti-cheat, anti-bot implementations, configuration as code ease, Threat-Events™ threat-aware UI/UX control,?ThreatScope™ Mobile XDR, and Certified Secure™?DevSecOps?Certification in one integrated system.
With Appdome, mobile developers, cyber and fraud teams can accelerate delivery, guarantee compliance, and?leverage automation?to build, test, release, and?monitor?the full range of cyber, anti-fraud, and other defenses needed in mobile apps from inside mobile DevOps and CI/CD pipeline.
Leading financial, healthcare, m-commerce, consumer, and B2B brands use?Appdome?to upgrade mobile?DevSecOps?and protect Android & iOS apps, mobile customers, and mobile businesses globally.
Today,?Appdome's?customers use their platform to secure over 50,000+ mobile apps with protection of over 1B mobile end users projected.
We are?seeking?a driven and results-oriented Customer Success Manager based in UK to join our team. In this role, you will focus on customer retention and growth by building trusted relationships, understanding customers’ security?objectives, and driving successful renewals and expansions.
The ideal candidate is a proactive communicator with strong interpersonal skills and a solid technical foundation. You excel at managing complex enterprise relationships and sales cycles, and you thrive in a dynamic environment that demands collaboration across teams and effective engagement with stakeholders via phone, email, and in-person interactions. This is a remote position and will be located in the UK. ?Responsibilities Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business?objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
* Collaborate closely with the Customer Organization, including the?worldwide?team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
* Identify?expansion and upselling opportunities, ensuring they align with the customer’s strategic goals, and build a strong pipeline to drive future growth.
* Serve as an advocate for your customers, addressing and resolving issues promptly while?maintaining?high customer satisfaction and review scores.
* Become a subject matter expert on all?our?offerings, introducing new products and solutions across your entire customer portfolio.
* Drive pipeline creation and close expansion sales each quarter, consistently growing your portfolio’s ARR.
* Manage?timely?renewals,?maintaining?the current exceptionally low churn rate.
* Travel regularly to meet with customers and attend conferences,?strengthen?relationships,?and stay informed about industry trends.
* Collect and share valuable customer feedback, including NPS insights, reviews, case studies, and references.

We are Tailor Brands . We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses. Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey. At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business. About the role: Are you someone who takes pride in doing things right - and making them better ? Tailor Brands is seeking a superstar Entry-Level Fulfillment Operations Specialist to help us deliver seamless services to entrepreneurs across the US. If you thrive on structure, love solving problems, and don’t mind cleaning up a little chaos to create customer delight - we want to meet you. Responsibilities:
* Become a go-to expert on state business filings, compliance workflows, and our internal tools.
* Take full ownership of operational processes - lead initiatives, track performance, and constantly improve.
* Deliver outstanding customer experiences through direct communication - email, chat, or otherwise.
* Tackle customer challenges head-on with empathy, accuracy, and speed - especially when things get messy.
* Spot inefficiencies and drive the change needed to bring the operation towards success - map, document, and optimize how things get done.
* Step in wherever needed - take initiative without waiting for permission.
* Think creatively and solve problems outside the box, even in repetitive tasks.
* Advocate for the voice of the customer - feed insights to teams across the company to make our product and service better.

We are looking for an Enterprise Customer Success Manager to join our team. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer - driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion
* Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
* Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
* Identify and execute expansion opportunities end-to-end to achieve account growth targets
* Define and drive retention strategies through structured account plans to meet retention goals
* Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
* Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
* Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
* Deliver client training and enablement sessions to drive value realization
* Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence