לוח משרות דרושים Customer Success Manager משרה מלאה, לחיפוש זה נמצאו 113 משרות

Were looking for an Account Manager to own and grow relationships with existing customers and become a trusted partner in their long-term success.
As an Account Manager, youll be responsible for a portfolio of strategic accounts, building strong relationships with key stakeholders, understanding how our customers use data infrastructure, and identifying opportunities to deepen and expand our partnerships. Youll combine strong relationship management with a commercial mindset - ensuring customers see continued value while driving retention, renewals, and account growth.
This role is ideal for someone who is proactive, customer-oriented, and commercially driven, with the ability to build trust, uncover opportunities, and navigate relationships across both business and technical stakeholders.
Key Responsibilities:
Own and manage a portfolio of existing customers, serving as their primary commercial point of contact throughout the relationship.
Build strong, trusted relationships with key stakeholders and develop a deep understanding of each customers business, needs, and strategic priorities.
Drive customer retention and renewals by proactively managing account health, identifying risks, and ensuring customers continue to see strong value.
Identify and execute expansion opportunities within existing accounts, including upsell and cross-sell opportunities.
Develop account plans and growth strategies for key customers, identifying new use cases, teams, and opportunities to expand the partnership.
Lead commercial conversations, including renewals, pricing discussions, negotiations, and contract expansions.
Work closely with Customer Success, Solutions Engineering, Product, and other internal teams to ensure a seamless customer experience and address customer needs.
Maintain accurate account information, opportunities, forecasts, and activities in the CRM.
Consistently meet or exceed retention, renewal, and expansion targets and KPIs.

We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

As a Senior Business Growth Manager, you'll own growth initiatives end to end. You'll spot the opportunity in the data, size it, design the campaign, launch it and measure the revenue impact. You'll also be a face of the team, leading workshops and webinars for clients and internal teams. This is a 6-month maternity cover, based in Tel Aviv.

This role suits someone who loves digging into data, thinks in experiments and wants to build smarter ways of working with AI.

What you'll be doing
Plan, launch and optimize scaled outbound campaigns (email, in-product and Intercom) that drive adoption, spend growth and retention for self-serve advertisers and publishers.
Design and lead workshops and webinars for clients and internal teams, covering topics like product best practices, growth playbooks and AI-powered workflows.
Find and size growth opportunities in the data, such as budget-capped campaigns, churn risk, product adoption gaps and accounts ready to graduate between segments.
Set KPIs for every campaign, track results in team dashboards and turn results into clear next steps.
Build and improve AI-powered workflows and automations (e.g. Claude, internal agents) that let the team reach more clients with less manual work.
Partner with Product, Marketing, Sales, Data and Account Management to launch initiatives and hand off high-potential accounts.
Share insights and performance reviews with the team and leadership in monthly syncs.

we are looking for a Head of Customer Experience.
The head of Customer Experience is responsible for the global post-sales customer experience strategy and execution. The role owns worldwide technical support, customer escalation management, service readiness, technical training, knowledge management, customer satisfaction, and operational excellence programs.
He ensures customers receive consistent, high-quality support throughout the entire lifecycle of solutions while driving improvements in customer satisfaction, product quality feedback, and operational efficiency.
The position is in Israel

We are looking for a jack of all trades. Someone happy to wear many hats and switch between them all day, who picks things up fast, thinks like an analyst, and brings great energy to the team.



What you will do



Onboarding: Drive the technical and operational rollout for new customers. Customize data views and reporting formats to each client's unique preferences, to ensure key insights are immediately accessible, intuitive, and actionable for their team.
Data Analysis: Analyze customer and product data, track performance metrics, and surface patterns and insights for both clients and internal teams.
Technical Support: Resolve product-related issues via email and own escalated cases end to end.
Prompt Engineering: Design, test, and refine prompts that power our product and customer setups.
Process Optimization: Monitor workflows, recommend new procedures, and roll out improvements using AI and automations to reduce friction and make our day-to-day faster.

This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.

The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.

Responsibilities:

Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

Were looking for a highly motivated and organized Sales Support Representative to join our IL B2B team.

The position includes responding to the various inquiries of the company's business customers via Email and phone on day-to-day issues.

As part of the job -

Engage with business customers to understand their needs, resolve inquiries, and deliver an outstanding customer experience via email and phone
Examining and verify pricing details to ensure accuracy.
Manage and resolve customer complaints professionally and efficiently.
Provide support to Sales Managers and Account Managers to facilitate smooth operations.
Collaborate with various departments within the company to address customer needs and streamline processes.

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion. Lead and execute customer implementations. Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs. Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI. Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage. Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention. Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them.

As a Senior Account Manager, you'll own a portfolio of our top strategic clients end-to-end - from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:
Revenue Growth - Grow and scale strategic client budgets through upsell and cross-sell.
Client Communication - Build long-term client relationships through proactive, high-value engagement and in-person visits.
Collaboration - Partner with product and sales to align on client needs and growth opportunities.
Strategic Leadership - Drive cross-team initiatives using AI and data to shape client strategy.
Reporting & Analysis - Turn performance data into insights that drive client decisions.
Team Standards - Build and scale playbooks that raise the bar for account management.

We are looking for a Senior Customer Success Manager who combines business understanding, analytical thinking, and technical aptitude to help global customers achieve measurable results with us.
You will own customer relationships throughout the post-sales lifecycle, from adoption and ongoing optimization to renewal and expansion. You will work with pricing teams, technical stakeholders, and senior management to translate business goals into practical platform configurations, analyze results, and lead discussions that turn insights into decisions.
Success in this role requires confidence working with both people and numbers, curiosity about how things work, and the independence to take ownership of complex initiatives and drive them to completion.
Key Responsibilities:
Own relationships with global B2B customers, serving as their trusted advisor and primary point of contact.
Understand each customers business and pricing objectives, define measurable success goals, and drive clear action plans.
Lead business reviews, pricing workshops, and executive discussions, translating data and complex topics into clear recommendations and decisions.
Configure pricing strategies, business rules, and workflows, review customer data and recommendations, and investigate unexpected results.
Analyze pricing and business performance, including revenue, margin, and sell-through, to identify opportunities and demonstrate customer value.
Independently lead customer initiatives from definition to completion, coordinating internal teams, resolving blockers, and keeping stakeholders informed.
Drive adoption, identify account risks, and manage renewals and expansion opportunities, including scope discussions, proposals, and negotiations.
Maintain accurate and up-to-date account information in HubSpot and ClickUp, including customer health, commercial opportunities, key decisions, commitments, owners, and timelines.

Were looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs.

This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer strategy, adoption, and value realization. Youll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and translating customer priorities into phased plans with clear owners, timelines, and measurable outcomes.

Youll own the overall customer relationship and technical direction, including deployment roadmaps, success plans, quarterly business reviews, and platform expansion after the initial rollout. Sales will own commercial discussions and negotiations.

Youll partner with Customer Engineers on deployment, integrations, configuration, and troubleshooting, while bringing enough technical depth to scope solutions, investigate issues, and challenge assumptions with specific findings.

What Youll Do
Strategic Customer Leadership: Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
Customer Planning & Execution: Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates. Lead quarterly business reviews to assess progress, demonstrate value, and align on next steps.
Discovery & AI Security Advisory: Understand each customers AI environment, security program, priorities, and risks. Work with CISOs, AI governance stakeholders, and architecture teams to translate those priorities into practical implementation plans.
Technical Scoping & Escalations: Scope deployments, review architecture and integration requirements, and use API documentation and logs to investigate issues. Validate assumptions and engage R&D with specific technical findings, clear questions, and well-defined escalation requests.
Value, Adoption & Platform Expansion: Connect customer objectives to Nomas capabilities, define measurable outcomes, and drive adoption beyond the initial rollout. Identify additional workloads, teams, and use cases where Noma can deliver value, coordinating with Sales when commercial follow-up is needed.
Cross-functional Leadership: Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to move customer plans forward, resolve blockers, and bring customer insights back into us.

As a Senior Enterprise Account Lead (Senior Customer Success) at our company, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. Youll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.
This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.
Responsibilities
Own enterprise accounts end-to-end, from onboarding to renewal and expansion
Lead onboarding and adoption to ensure customers realize value quickly and consistently
Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers
Drive renewals and expansions through clear value articulation and consultative engagement
Identify risks, opportunities, and leverage points across each account
Surface customer insights that inform product direction, positioning, process, and pricing.
Partner closely with Product, Sales, and R&D to deliver customer outcomes.