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About the position This full-time position is based at our company Beyond, our new flagship location in the Tel Aviv-Givatayim area, and reports directly to the Site Manager. As a Front Desk Associate, youll be one of the first faces people meet when they enter Beyond and a key part of creating the premium, welcoming experience we want every member and guest to feel from day one. Youll own the day-to-day reception experience, welcome members and visitors, support administrative and operational tasks, and work closely with the Community and Operations teams to make sure the space runs smoothly. Joining Beyond at its launch also means being part of something new - helping us establish the service standards, atmosphere and member experience of one of our companys most exciting new locations. Responsibilities
* Manage the front desk during operational hours, creating a warm, professional and welcoming experience.
* Serve as the first point of contact for members, guests and visitors at Beyond.
* Welcome and assist members and guests, answer questions and direct them throughout the space.
* Support the opening and launch of Beyond, helping establish smooth front-desk routines and service standards from day one.
* Handle day-to-day administrative tasks including mail, deliveries, supplies and office equipment.
* Support member onboarding and other community-related activities.
* Work closely with the Community and Operations teams to ensure a seamless member and guest experience.
* Respond to member requests and issues quickly and professionally.
* Coordinate with Facilities, maintenance teams and vendors when needed.
* Help maintain an organized, polished and professional reception and common-area environment.
* Support community events and on-site activities when needed.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

We're looking for a passionate Customer Experience Solutions Specialist to join our dynamic team. In this role, you will leverage cutting-edge conversational AI to automate player journeys, build smart workflows, and analyze ticket data to enhance player experience. If you're AI-oriented, love exploring new technologies, and thrive in a collaborative, data-driven environment, we want you to be part of our journey!
Responsibilities
Translate monthly operational targets into a concrete AI development roadmap, identifying and prioritizing player use cases to automate for maximum coverage and deflection.
Actively set up, map, and configure conversational steps and logic flows within our AI agent platform to ensure accurate routing and seamless resolutions.
Own the end-to-end QA process for all new AI workflows, executing rigorous testing in pre-launch environments to guarantee standard-setting performance before going live.
Continuously monitor live AI interactions to verify that the agent handles player queries correctly, instantly adjusting and fine-tuning flows when deviations or inaccuracies are found.
Analyze automated chat logs to identify player friction points and iteratively improve response templates, routing logic, and system behavior to maximize customer satisfaction.
Track system health metrics and automated alerts, taking immediate ownership of AI-related bugs or incidents to drive them to swift resolution.

As part of the core AWS account team the Customer Solutions Manager, will help our customers to arrive in that future.

You will work across AWS teams and apply your technical and program management expertise to serve some of the largest Israeli Public Sector customers.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicator both at the executive and project team level.

You will have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.

Key job responsibilities
You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. Your technical expertise and operational excellence will influence your teams decisions and help us drive secure and robust customer solutions. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value.