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Were looking for a highly motivated Operations Coordinator to be the central point of coordination across the global Voca CIC business line. In this role, youll work closely with Business, Product, Sales, and Marketing teams as well as external partners and customers to make sure work moves, ships, and lands. This is a high-exposure role: youll touch revenue operations, go-to-market, competitive intelligence, hiring, events, and cross-team initiatives, gaining a broad view of a fast-growing, AI-first business and a real hand in making it run better.
What Youll Do:
Revenue operations: Help track quotes, SOWs, and contracts, making sure the numbers line up cleanly across our systems. Close day-to-day collaboration with the Global Sales Manager and Sales teams.
Deal desk coordination: Support the Global Sales Manager on complex deals, keeping approvals, legal, and stakeholders moving toward close.
Cross-team project quarterbacking: Drive cross-departmental initiatives like the Partner Portal, version releases, release notes, and customer notifications, making sure they actually ship.
Marketing coordination: Oversee marketing on a project basis, tracking items and ensuring they move and close.
Customer reference and advocacy: Formalize how we source, approve, and use customer stories across Sales and Marketing, partnering with field Sales and the Product Marketing Manager to keep them flowing.
Events worldwide: Own our global event calendar, secure real estate and presence for Voca CIC, and coordinate who goes where.
Sales enablement content operations: Keep decks, one-pagers, and demos current, versioned, and easy to find.
Competitive intelligence operations: Keep battle cards, comparison decks, and positioning material organized, current, and accessible to the team.
Analyst and PR logistics: Coordinate with PR firms on scheduling, approvals, and inbound requests.
Training: Work with the training manager to keep a healthy cadence and ensure classes are full.
Internal rhythm and team comms: Arrange and track weekly updates, quarterly recaps, QBRs, and the broader communications that keep the team aligne.

we are looking for a Supply Retention Rep.
A great opportunity to join an innovative high-tech company. The job is partly from home and partly from the office.
Receive inbound retention requests from current clients or initiate proactive calls to clients with low usage, all in a high-intensity call center environment.
Initiate calls to clients with past due fees in order to collect payment.
Resolve drivers complaints/concerns through active listening, empathy and professionalism.
Utilize proactive retention skills to turn requests for service termination or downgrades into engagement by identifying drivers needs.
Increase drivers engagement and use.
Identify and report systematic problems that could have negative impact on clients experience.
Lead processes and projects in order to generate solutions to reduce client dissatisfaction.

We are looking for a Lead Product Manager to lead the execution, roadmap and cross functional alignment of the Meeting Insights product.
This role blends product leadership with hands-on ownership of execution, customer value, usability, and delivery quality. The Lead Product Manager will report to the MIA Senior Product Manager and work closely with R&D to shape the product roadmap and evolution. The role also works across Customer Success, Support, and Operations to scale enterprise SaaS capabilities and drive business growth.
This role requires strong execution, solid business judgment, a customer-focused mindset, and the ability to lead complex product initiatives across global teams.
Responsibilities:
Own the product execution plan, roadmap, and prioritization for Meeting Insights. Be part of the leadership team that sets the vision and strategy for Meeting Insights.
Define product requirements, use cases, feature scope, and business priorities
Lead cross functional execution processes with R&D, architecture, QA, Product Design, Operations, Sales, Customer Success, Marketing, and Support teams
Ensure product delivery milestones are achieved with high quality standards and execution discipline
Monitor customer adoption, product usage metrics, feedback trends, and business impact to support roadmap decisions and continuous improvement
Support strategic customers, enterprise opportunities, and vertical specific initiatives
Serve as a key product knowledge leader and trusted cross functional stakeholder
Lead customer discovery activities, usability validation, and user experience feedback processes.

We are looking for a highly analytical, deeply technical, and proactive Senior Salesforce and Business Applications Analyst to join our team. In this role, you will champion an AI-first approach, leveraging AI across every aspect of your work to optimize efficiency and drive innovation.
You will bridge the gap between business needs and technical execution, taking full ownership of complex systems and driving end-to-end processes. Your focus will be on supporting, enhancing, and automating our operations across various Gett business domains, including Sales, Service, and Marketing.
This hands-on role encompasses managing daily system maintenance, configuring systems, integrating AI-driven workflows, and overseeing projects from inception to completion.
Key Responsibilities:
End-to-End Project Management: Manage complex, cross-functional projects from initial ideation, through requirements gathering, to successful deployment and optimization.
Drive Innovation & Initiative: Act as a proactive change-agent. Identify business gaps, propose innovative solutions, and passionately push new initiatives forward to improve efficiency and performance.
System Ownership: Take full accountability and end-to-end ownership of the systems health, functionality, and alignment with business goals.
Mentorship & Leadership: Guide, mentor, and upskill junior team members, fostering a culture of continuous learning and professional excellence within the team.

We are looking for a Junior NPI & Product Support Engineer to join our NPI and Product Engineering group. In this role, you will support the transition of new products from development to mass production, working closely with R&D, Operations, QA, manufacturing teams, and subcontractors to ensure product readiness and ongoing quality.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Support New Product Introduction activities from development to production
Work closely with R&D, QA, Operations, and manufacturing teams to ensure production readiness
Coordinate technical activities related to product transfer to mass production
Perform troubleshooting and root-cause analysis for hardware and system-level issues
Support repair and validation processes for electronic boards and products
Maintain technical documentation and product-related records
Work with subcontractors and manufacturing partners to support product quality and delivery
Ensure alignment between hardware, software, and product configurations.

We are looking for a hands-on, service-oriented Help Desk Technician to provide fast, effective, and friendly technical support across the organization.
In this role, youll be the first point of contact for IT support, helping employees resolve day-to-day technical issues while delivering a great user experience.
An excellent Help Desk Technician combines strong technical knowledge with clear communication, patience, and a genuine desire to help. Were looking for someone who takes ownership, thinks proactively, and isnt afraid to go the extra mile to solve problems.
About Us:
What's new? EVERYTHING!
We enable enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.
With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.
Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.
We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.
Your mission:
Provide first-line technical support for end users (on-site, phone, and remote).
Diagnose and resolve basic hardware, software, and system issues.
Support laptops, workstations, peripherals, and office equipment.
Manage user accounts, permissions, and access using Active Directory.
Support and troubleshoot Microsoft Office 365 applications.
Install, configure, repair, replace, and reinstall hardware components as needed.
Identify and address both software and hardware issues, including antivirus-related topics.
Document issues, solutions, and procedures clearly.
Deliver service with a customer-first mindset, suggesting alternative solutions when appropriate and taking ownership.

We are looking for a Head of Services Security to lead and strengthen the security posture of our global Services organization. In this role, you will drive security strategy, governance, and operational excellence across customer-facing services, enabling business growth while maintaining customer trust and compliance.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Lead the security strategy and governance for all service-delivered platforms and environments
Define and enforce security standards across SaaS, managed services, and customer-hosted solutions
Partner with Services, R&D, IT, Product, and Customer-facing teams to embed security across operations and delivery
Lead customer-facing security engagements including audits, escalations, and due diligence processes
Establish and oversee security controls, monitoring, and incident response capabilities across production environments
Drive Secure Software Development Lifecycle practices in collaboration with R&D and Product teams
Ensure compliance with industry standards and customer security requirements including SOC2 and ISO27001
Define KPIs, reporting frameworks, and continuous improvement processes for services security.

We are seeking a detail-oriented and proactive Supply Chain & Logistics Coordinator to join our Supply Chain team.
What Youll Do:
Monitoring Inventory levels on different platforms. (ERP/ Magento).
Assistance with financial-related aspects and follow-ups.
Maintain continuous communication with global warehouses to ensure smooth coordination and information flow.
Process and accurately enter incoming orders into the system.
Track order status and ensure timely delivery.
Support inventory management and distribution processes.
Assist in analyzing reports and key performance indicators for supply chain operations.
Collaborate with operations, sales, and logistics teams to optimize workflows.

We're looking for an experienced Global Sales Director to own the worldwide sales motion for Voca CIC, AudioCodes' flagship CCaaS portfolio. In this role, you'll carry the global Voca CIC sales quota, lead the regional Voca CIC sales managers, and activate the wider AudioCodes field organization to convert pipeline into bookings across every region. You'll be equal parts revenue leader, GTM operator, and coach, accountable for turning strategy into predictable, repeatable, profitable growth in close partnership with Product Management and Marketing.
What Youll Do:
Lead a Global Sales Team: Manage, coach, and grow a team of regional Voca CIC sales managers across North America, EMEA, and APAC; set clear performance bars, run weekly forecast and pipeline reviews, and develop the next layer of sales leadership
Activate the AudioCodes Field: Drive engagement with the broader AudioCodes account and channel sales organization to position Voca CIC inside their installed base and new logo accounts; co-own large opportunities and joint pursuits with regional VPs and country managers
Execute the Go-to-Market Plan: Translate the Voca CIC GTM strategy into regional sales plays, ICP-driven account targeting, and deal mechanics; partner with Product Management and Marketing to refine positioning, pricing, and packaging based on real field signal
Build the Channel and Partner Engine: Work with dedicated Channel Directors to drive partner recruitment, enablement, and joint selling with Microsoft, distributors, MSPs, system integrators, and carriers; embed Voca CIC into co-sell motions inside the Microsoft Teams and Azure ecosystem
Drive Sales Enablement and Operating Discipline: Lead onboarding, ongoing enablement, certification, and battle-card readiness across the global sales team; run a clean Salesforce, accurate forecast, tight deal-desk process, and structured QBRs and win/loss reviews.

We are currently looking to hire a Fullstack Team Leader to join our dynamic team at our HQ in Naimi Park, Or Yehuda, Israel.
About Us:
We are a leading provider of advanced voice communications applications, products and productivity solutions for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier one operators worldwide.
As of today, more than 50 of Fortune 100 enterprises use our technology.
We are proud to embody the core values of innovation, collaboration, and trust in both our culture and products. We are growing groundbreaking solutions focused around the Microsoft Teams ecosystem, utilizing Conversational AI that revolutionizes how businesses use voice to communicate, collaborate and serve their customers and internal teams.
We are an open, inclusive, and diverse organization, and our employees are at the heart of the great products and services we create. We offer a flexible and collaborative work environment, along with career growth opportunities.
The ideal candidate would be an experienced Lead fullstack Software Engineer, who managed small to medium teams and eager to take part in the development of our Contact Center as a Service product. We are looking for a long-term relationship with a highly motivated leader, who is passionate to investigate, learn and implement new technologies, as well as be happy to think out-of-the-box going beyond the immediate job description to help out where needed.
About Voca CIC: One-Screen, AI-first Contact Center Built for Microsoft Teams
Todays modern workplace demands a new approach to customer experience, one that not only empowers agents to enjoy their jobs and provide exceptional service to customers but enables internal business lines to provide top-notch service throughout the organization too.
Voca CIC, a Microsoft-certified lightweight CCaaS with built-in Conversational AI, is designed entirely for Microsoft Teams to unify your customer and employee experience.
With Voca CIC as a Microsoft Teams App, enterprises can consolidate their unified communications and contact center into one-screen, allowing every Microsoft Teams user to become a potential agent.
Voca CIC is a Azure-native integration with Teams and offers a unique mix of contact center and voice expertise, making it an ideal solution for organizations looking to modernize their CX capabilities with minimal upfront costs.
Responsibilities:
Lead a team of Software Engineers in developing frontend and backend components as part of the product
Lead the development of brand-new, innovative Software Product
Analyze Business requirements and provide effort estimations
Design and implement flexible, scalable, and resilient Software Product according to up-to-date best practices
Design and implement efficient deployment strategies in cooperation with DevOps team
Coordinate development, integrations, and testing across other teams
Hands-On development
Write relevant software documents.

Were looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.
What youll do:
* Provide best-in-class support to our employees in HQ Tel Aviv Office.
* Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
* Immediate support employees from home through remote takeover and training.
* Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
* Assistance in inventory monitoring, planning, and execution.

We are looking for a talented DevOps Engineer (Kubernetes & Terraform) to join our Backend Microservices team. The team develops an innovative Azure-based SaaS platform that enables the creation of AI agents and their integration with telephony and voice communication systems. Operating in a cloud-native environment built on Azure, Kubernetes, Docker, Terraform, and other modern cloud technologies, the team delivers large-scale, production-grade microservices solutions with a strong focus on reliability, scalability, and performance. This is an exciting opportunity to work at the intersection of cloud infrastructure, DevOps, and AI-driven technologies while helping shape and maintain a highly available platform used at scale.
Responsibilities:
Work with DevOps and cloud infrastructure to ensure smooth delivery and operations.
Manage, deploy, troubleshoot, and scale Kubernetes, Terraform, and Azure-based environments.
Support both development and production environments.
Help define, build, and deploy cloud environments.
Troubleshoot and optimize system performance and cloud costs across services and environments.
Ensure the reliability, scalability, and security of services.
Design, develop, and maintain backend services and APIs.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

we are looking for a Product Analyst.
the Product Analyst position directly affects the companys product decisions. Our growing Data department is looking for a highly motivated team player who is proactive, a problem solver, and a storyteller. You will play a key role in analyzing patterns, identifying trends, and providing insights that directly influence our product strategy and roadmap.
Responsibilities:
Act as the analytics partner for product managers from ideation through discovery, research, planning and analyzing A/B tests.
Analyze large and complex data sets using SQL and statistical methods to provide actionable recommendations for improvements.
Manage a full data collection life cycle - define, collect and process data.
Conduct deep-dive analysis of new features and A/B tests to validate hypotheses, monitor KPIs, and measure success.
Build robust, self-served dashboards, reports, and alerting to enable data-driven decisions across the team.
Conduct opportunity sizing and impact assessments to ensure the team focuses on the most meaningful features and initiatives.
Promote new tools and methods to make data-driven decisions.
Work closely with R&D to achieve data-related goals.
Share and present insights and data stories to a diverse set of stakeholders, including management.

We're seeking an experienced DevOps Engineer to design, automate, and maintain cloud-native infrastructure for scalable microservices deployments while working closely with the SRE team. This role requires 3+ years of hands-on cloud experience with strong Kubernetes expertise and GitOps practices to support development and QA teams across production and development environments.
Provision and manage infrastructure using Terraform IaC across cloud platforms.
Orchestrate advanced Kubernetes deployments with ArgoCD, Helm charts, and GitOps workflows.
Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or equivalents.
Implement full observability stack with Grafana (Prometheus, Loki, Tempo), Azure Monitor, or equivalent tools for comprehensive metrics, logs, and tracing.
Containerize microservices with Docker and deploy across multi-environment setups.
Automate operations with Bash scripting; develop custom tools in Python/Go as needed.
Manage databases including MongoDB; handle basic L3/L4 networking, protocols, and DNS.
Collaborate closely with SRE team on reliability, incident response, and on-call rotations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Required Backend Engineer
About the position:
Join the SBC (Session Border Controller) Team, where you will be at the heart of our product ecosystem. Our team is responsible for architecting and building the management applications that power all our products.
As a Backend Engineer within our OAM (Operations, Administration, and Maintenance) Infrastructure group, you will dive into a multi-threaded, complex environment. Youll gain a unique, end-to-end perspective of our products by exposing core SBC features through diverse management interfaces, with a primary focus on our robust WEB.
Feature Development: End-to-end ownership of new features based on system engineering specifications.
Infrastructure Evolution: Develop and maintain high-performance WEB infrastructure across both Server and Client sides.
Problem Solving: Address and adapt to customer-facing incidents, ensuring high-tier reliability.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.