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**This is a hybrid position from our NYC offices** Welcome to Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker We’re expanding our marketing team to help Chargeflow define and lead the chargeback automation category. We’re looking for a Senior Marketing Manager to join us. Reporting directly to the VP of Marketing, you’ll own a strategic mix of planning, execution, and analysis across campaigns and programs. Your primary outcomes will be building engagement with CX, Ops, and Finance leaders at eCommerce brands, strengthening relationships across our ecosystem, and ultimately driving conversions that accelerate Chargeflow’s growth. Your Arena - Know your impact ??
* Plan, design, and execute direct marketing campaigns that create awareness, build trust, and generate pipeline. (emphasis on building our targeting email campaigns to target segments).
* Own assigned market segments — identify target accounts and key personas, then craft tailored messaging and campaigns to break into those segments effectively.
* Utilize account-based marketing (ABM) techniques to create personalized campaigns at scale for high-value target accounts.
* Coordinate with internal teams (sales, content, design, product marketing, and CS) to develop assets that drive engagement and conversion. Demand Creation
* Develop and implement strategies to create awareness and interest using direct marketing channels, specializing in targeted outbound including email marketing
* Partner with Sales to align campaigns with account-based outreach and ensure well-orchestrated plays to key accounts.
* Expand selectively and experiment with additional direct channels (e.g., direct mail, targeted webinars, etc.) Strategy Development
* Own scalable playbooks for each segment (ICP, data sources, talk tracks, offers, success criteria) and iterate weekly.
* Support development of a comprehensive direct marketing strategy aligned with growth goals, sales targets, and product positioning.
* Create messaging and value propositions that resonate with CX, Ops, and Finance leaders, addressing pain points such as chargeback prevention, operational efficiency, and revenue protection.
* Design multi-channel campaigns with email at the core, layering in other direct channels as experiments to increase impact. Data Analysis & Reporting
* Track, analyze, and report on campaign performance (deliverability, open rates, CTRs, conversions, ROI).
* Measure performance at the segment level, using insights to refine targeting, messaging, and campaign mix for each audience.
* Use insights to refine targeting, messaging, and overall channel mix.
* Provide dashboards and recurring reports to GTM leadership showcasing email’s impact on pipeline and revenue. Budget Management
* Develop and manage the budget for email and direct marketing programs, allocating resources to maximize ROI.
* Adjust investment based on performance data and emerging opportunities. Compliance & Best Practices
* Maintain strong deliverability standards and adhere to privacy regulations (GDPR, CCPA, etc.).

we are at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We're in search of an experienced and skilled Senior data Engineer to join our growing data team. As part of our data team, you'll be at the forefront of crafting a groundbreaking solution that leverages cutting-edge technology to combat fraud. The ideal candidate will have a strong background in designing and implementing large-scale data solutions, with the potential to grow into a leadership role. This position requires a deep understanding of modern data architectures, cloud technologies, and the ability to drive technical initiatives that align with business objectives. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena
* Design, develop, and maintain scalable, robust data pipelines and ETL processes
* Architect and implement complex data models across various Storage solutions
* Collaborate with R&D teams, data scientists, analysts, and other stakeholders to understand data requirements and deliver high-quality solutions
* Ensure data quality, consistency, security, and compliance across all data systems
* Play a key role in defining and implementing data strategies that drive business value
* Contribute to the continuous improvement of our data architecture and processes
* Champion and implement data engineering best practices across the R&D organization, serving as a technical expert and go-to resource for data -related questions and challenges
* Participate in and sometimes lead code reviews to maintain high coding standards
* Troubleshoot and resolve complex data -related issues in production environments
* Evaluate and recommend new technologies and methodologies to improve our data infrastructure