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A fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion-dollar transportation industry with our advanced Customer data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data -driven solutions to a quickly evolving industry. Our team is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal-driven. At our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions-oriented individual who is ready to put your career in drive, this is the place for you! We are looking for a Hands-On backend team lead to join our team and make a real impact in our R&D department! As a backend team lead, your mission will be to lead a team of software engineers toward the development of exciting new products while staying close to the ground with hands-on coding. You will influence the team's technical direction as well as onboard, mentor, and manage talented developers. You will have the opportunity to contribute to the full development life cycle, including design, architecture, and collaboration with product stakeholders to deliver high-quality, scalable code using agile methodologies. We seek someone extremely technical with leadership experience who loves to solve interesting tech challenges, can see the big picture, and demonstrates a strong sense of ownership paired with excellent communication skills. This position will be based out of our Tel-Aviv or Jerusalem hubs

What you will be responsible for:

* Hands-on development (~80%)
* Management: onboard, mentor and manage a small team in all HR aspects (time off, 1:1, plan and evaluate employee growth, etc.)
* Break down and plan tasks, including high-level design
* Run team sync meetings to identify blockers and communicate cross-team
* Monitor the system 's stability
* Develop high-level estimations for all work items
* Manage the Jira board and inter-team communication
* Push for shipping high-quality products on time
* Own relevant repos, codebase, CI/CD pipeline, and DevOps of the teams infrastructure
* Own tech decisions and initiate decision-making discussions
* Update, upgrade, monitor, and replace 3rd party libs

Why you should join us:

* Family-friendly environment and flexible working hours
* An awesome global team of forward-thinking, innovative go-getters
* Integrate with tech titans: Work directly with APIs from Google, facebook, Microsoft, and more.
* Be part of a rapidly scaling company poised for the future.
* Learning and growth opportunities within a fast-paced tech startup environment
* As a part of our team, your success in this role is crucial to our company's growth. We are committed to supporting you in achieving your KPIs and goals and providing regular feedback to help you reach your full potential. Together, we can make a real impact and achieve great things!
* Wolt+ and lots of yummy treats:-) Are you the one? Send us your resume!

Who We Are we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - were reshaping how financial technology is developed and delivered.
The Role:
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, IOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are:
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels. An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner. Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise. Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders. Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:

Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets. Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications. Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments. Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users. Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot. Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience. Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives. Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency. Partner with cross-functional teams to research, evaluate, TEST, and recommend new technologies and solutions that improve employee productivity and strengthen the IT environment. Support employee onboarding and day-to-day operations by provisioning equipment, delivering technical onboarding, identifying root causes of recurring issues, implementing preventive solutions, and providing executive/VIP user support when needed. Success in This Role Looks Like
* Consistently delivering excellent customer service and maintaining positive relationships with employees at all levels of the organization, including executive and VIP users.
* Resolving end-user issues efficiently while meeting or exceeding established service level expectations.
* Taking ownership of incidents, requests, and projects from start to finish while ensuring work is properly documented in tickets and knowledge articles.
* Demonstrati