לוח משרות דרושים תמיכה טכנית - תוכנה משרה מלאה

Are you a Rockstar possessing a wide range of IT and professional skills matched with a true passion for what technology can do to improve peoples safety and security?
In this role, The IT Technical Support post holder will provide effective IT assistance across all aspects of the business. The post holder is responsible for supporting and maintaining the employee's desktops, G Suite environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
The IT Technical Support will be responsible for many technical areas with a focus on the following:
macOS-based laptops and computers
Google Workspaces and apps
Okta
Zoom conference and Zoom rooms
Jamf
Meraki Wireless system
employees onboarding and offboarding
Python, Bash - Advantage
What am I going to do?
Work as part of the Israel office IT team.
Own, manage, and resolve multiple incidents.
Work with 3rd party service providers to address outages and service disruptions.
Respond to business-critical emergencies both during and after business hours.
Support, install, and improve existing systems and services.
Perform regular compliance audits of systems.

We are seeking a Technical Support Specialist to join our dynamic team. This role is pivotal in providing first-line and second-line technical support, ensuring smooth platform operation, managing escalations, and collaborating cross-functionally to improve user experience and operational performance.
The ideal candidate is hands-on, technically savvy and a process oriented mindset.
Key Responsibilities:
Provide Tier 1 and 2 technical support for customers, manage internal support issues for internal tools, software and services, manage user tickets, summarize sessions/issues, and resolve platform bugs promptly.
Monitor production incidents and errors, acting as the first response gatekeeper for issues and ensuring swift resolution.
Investigate and escalate complex issues to R&D/Product teams with full documentation and reproduction steps.
Assist in onboarding new customers by providing technical guidance, hands-on support and training through product setup and best practices.
Support new features releases with training and technical guidance.
Collaborate with product and engineering teams to relay user feedback.
Analyze recurring issues and recommend process or product improvements
Generate and maintain operational reports, support ongoing platform health monitoring, and provide ongoing support to cross-functional teams
Create and maintain support documentation, FAQs, and knowledge base articles.

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team .

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.

Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are looking for a Technical Support Engineer to join our Email Security Team - .

Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.

Key Responsibilities
Track and triage customer support tickets
Interact with customers for analysis and resolution
Troubleshoot problems and identify solutions
Collaborate with our software engineers to help resolve problems
Maintain customer satisfaction while advocating quality in every aspect
Help drive the future of the product by collaborating with our engineering and product teams
Play a crucial role in incident management response

we are looking for a Technical Support Representative to join us!

The Technical Operations Team acts as a bridge between Customer Support and R D.

We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.

The team also manages our HubSpot platform and maintains our public API documentation.


What you'll do:

-Investigate complex tickets and edge cases
-Communicate with users and developers working with our API
-Collaborate with support, dev, and product teams
-Report bugs and help dev teams reproduce them
-Manage HubSpot database and monitor syncs
-Maintain and own the public API documentation
-Run scripts for HubSpot integrations
-Use Databricks and logs to identify and diagnose issues quickly