We are looking for a self-starting Customer Success Engineer to join our growing team of CS supporting customers in EMEA. This is a hands-on technical role that requires excellent customer facing skills. You will be developing and leading the ongoing technical relationship with the customer including strategic guidance, understanding the customer business and challenges, providing solutions, processes and best practices for a successful implementation and use of the platform.
Responsibilities:
Deliver a smooth and successful onboarding experience to our new customers
Provide thought leadership and support for the best customer experience
Accelerate adoption and expansion of the platform within our install base
Provide customer support at times outside of normal business hours
Learn our customers business and challenges and develop best of breed solutions to address them
Create added value for the customer as a trusted advisor.
Requirements: 3+ years of experience in a technical customer-facing support role, such as Technical Sales / Customer Success Engineer / TAM / PS or a similar
Knowledge domains: Kubernetes, Docker, Linux - must
Experience working with one, or more CSPs (AWS, Azure, GCP)
Past experience that combines sales orientation and technical skillset
Exceptional communication skills
Advantages:
Knowledge in CI/CD, IaC, and Config-Management tools
Experience working in the Cyber Security or DevOps domains
Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM) and Zero-Trust Access (ZTA)
Experience in Scripting/programming.
This position is open to all candidates.
