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we are looking for a Implementation Specialist.
The Implementation Specialist is responsible for implementing our clients' business processes on platform. He/She will be responsible for interacting with clients daily and internal teams to ensure that clients have the solutions needed.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized, with excellent communication and customer-facing skills, and has a passion for excellence, innovation, and success.
Once trained on the platform, the Implementation Specialist will quickly start working directly on client projects and with our cross-functional teams utilizing the team's best practices.
Responsibilities:
Accountable for end-to-end Implementation of clients' processes on the platform.
Own the Implementation lifecycle hands-on (requirements, planning, configuration/development, deployment, testing, and monitoring)
Analyze and proactively drive forward solutions
Provide proactive customer service to clients and partners in an articulate, positive, and informative manner
Understand platform and collaborate with Product and R&D team to identify and communicate technical services and solutions
You will wear many hats, work independently, as well as a team player within a growing team

Responsible for managing global vendors (manufacturers) and leading the procurement and supply chain teams. This role ensures strategic sourcing, contractual compliance, and operational excellence to achieve corporate objectives for quality, timelines, and cost efficiency.

Key responsibilities include overseeing procurement and logistics operations, driving cost-effective sourcing strategies, ensuring timely delivery, and optimizing supply chain performance in alignment with organizational goals.



Responsibilities



Develop and execute purchasing and logistics strategies.

Manage supplier relationships and negotiate commercial terms and contracts.

Identify, qualify, and select contractors/manufacturers, including market research, benchmarking, capability assessments, and due‑diligence processes.

Evaluate the professional level of suppliers - assessing technical skills, operational discipline, adherence to safety and quality protocols, and long‑term reliability.

Lead comprehensive negotiations covering pricing, service levels, delivery standards, and contractual obligations.

Prepare, draft, negotiate, and manage contracts throughout their lifecycle, ensuring continuous compliance with agreed service, performance, and quality standards.

Define, agree on, and implement operational work standards for all contractors and manufacturers, including ongoing monitoring and enforcement.

Oversee transportation, warehousing, and distribution activities.

Lead, mentor, and supervise procurement and logistics staff.

Collaborate with internal teams to meet business and operational requirements.

Monitor performance and drive continuous process improvements

Bachelors degree in business, Supply Chain, or related field.

we are looking for a full-time Service Logistics Coordinator for the Israel branch at Tel Aviv and Ben Gurion Airport as well as support for the entire IL service team.

The primary purpose of this position is to provide excellent customer service to both internal and external customers. He/she will streamline communication provide logistics support and spare parts management at the various locations. The Logistics Coordinator will use all relevant computer systems and programs intended for this purpose to record the data in order to be able to produce monthly reports.

This is a great opportunity to join Smiths Detection - a leading High Tech organization whose mission is to help protect people's lives with its products.

Tasks and responsibilities

Responsible for daily data entry (Service/Maintenance reports, etc.), maintaining accurate and up-to-date records.
Verify that service reports are submitted daily (Servicemax system).
Collecting data from the reporting tool and preparing documentation for various requirements.
Management of spare parts orders, bookings and stock management in the system.
Provide reporting on used spare parts and reconcile with monthly invoicing.
SVMX implementation to get all contracts loaded and accurate data entered
Entering PM plans in SVMX
Management of the work order process for CM and PM, making corrective adjustments if necessary.
Collect and report EHS monthly data.
Provision of Logistics Suport onsite at Ben Gurion airport to receive and ship spare parts
Spare parts stock management of the Stock On Site (SOS) to meet Minimum safety stock
Package and arrange RMA parts for shipping, including all necessary documentation
Perform Quarterly stock cycle counts at Ben Gurion,Ramon and Haifa sites and investigate any discrepancies with Service Supply Chain
Procurement of locally purchased supplies, tools, materials and consumables.
Track and manage Test & Measuring Equipment calibration
Management of the local customs broker Transworld, to track shipments and support the customs release and supply process.
Assist Service Manager as required.
Other duties as required to support the Israel service team

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are seeking an experienced, solution-focused professional to join our Business Analyst team in Tel Aviv.
As an Inbound Business Analyst in the Professional Services (PS) team, you will serve as the primary liaison between clients, internal stakeholders, and the product/implementation teams.
Your role is to understand the clients requirements, the products models and specification and ensure smooth delivery of solutions.
This position combines analytical skills, financial services domain knowledge, and communication abilities to drive successful client engagements.
Responsibilities:
Conduct business analysis to support the deployment and optimization of solutions across client environments and impact assessment of identified issues.
Perform statistical analysis and fine-tune model sets to ensure optimal performance and accuracy.
Support the implementation team throughout User Acceptance Testing (UAT), ensuring requirements are met and functionality is validated.
Collaborate closely with both business and technology stakeholders to align solutions with client goals and technical feasibility.
Research, analyze, and structure large data sets, addressing both technical and business perspectives

The Sales and service business operations team is looking for a service Operations Specialist to support our service teams as we manage company growth and the service business expansion and to assist global service leadership in business data management with the day to day service administration and operational tasks.
This role is an integral part to the service organization enabling revenue growth and increasing service productivity by executing service operations activities and partnering with inter-organization functions
Responsibilities
What will you be doing:
Be responsible for the design, maintenance, administration, and support of our CRM platform, including customization of objects, fields, record types, page layouts and validation rules, workflows, process builder and flows, managing user setup, profiles, and roles, reports, and dashboards.
Perform data load and build reports, dashboards, and metrics, in addition to monitoring the quality, integrity, and validity of the data reported
Identify and resolve system failures to meet business needs, by leading revisions to business processes.
Support users in their day-to-day tasks.
Manage and expand relationships with internal and outsourced development partners on engineering design and development.
Order Management and fulfilment process from order entry to shipment, manage price quotations, contracts, sales orders, parts handling, RMA.
Follow data-driven approach, manage and analyze reports on daily, weekly, monthly and quarterly basis to follow up and control delivery, revenue, forecast, etc.

The Head of Purchasing & Deliveries is responsible for the end-to-end operational lifecycle of our products. This role encompasses strategic sourcing and procurement to ensure production continuity, alongside the management of global logistics and final delivery to our customers. The ideal candidate will be a hands-on leader capable of managing complex vendor relationships while ensuring a seamless, compliant, and cost-effective global distribution network.

Position - Reporting to VP Operations

Responsibilities
Strategic Procurement & Sourcing

Vendor Management: Identify, audit, and manage global suppliers for electronics (PCBA), mechanics, and plastics.
Negotiation & Contracting: Lead commercial negotiations to reduce COGS, improve payment terms, and secure long-term Framework Agreements (MSA).
NPI & Engineering Interface: Work closely with R&D during New Product Introduction (NPI) to source components that meet technical and budgetary requirements.
Shortage & Risk Management: Proactively manage the supply chain to mitigate risks associated with component shortages, long lead times, and EOL (End of Life) parts.
Global Deliveries

Order-to-Cash Ownership: Manage the fulfillment process from sales order receipt to final delivery, ensuring alignment with monthly and quarterly revenue targets.
Logistics & Freight: Oversee import to Israel (Air, Sea, and Express) and manage relationships with 3PL providers and freight forwarders.
Trade Compliance: Ensure all shipments adhere to Incoterms 2020, customs regulations, and export control laws (e.g., EAR, ITAR, Dual-Use).
Operational Excellence & Leadership

Team Leadership: Manage and mentor a multidisciplinary team of buyers and logistics coordinators.
ERP Management: Ownership of the Priority environment for purchasing and shipping modules, ensuring 100% data accuracy.
KPI Performance: Develop and maintain departmental metrics, including OTIF (On-Time In-Full), Inventory Turnover, and PPV (Purchase Price Variance).