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Our Customer Experience team is looking for an experienced & driven CX Technical Project Manager. This position will report to the VP of Customer Experience.
What Youll Do:
Own, manage, and optimize the CX tech stack, tools, and platforms.
Build, improve, and maintain CX workflows, processes, and SOPs.
Monitor operational backlogs, bugs, and ongoing technical tasks.
Design and implement tools to improve CX speed, quality, and efficiency.
Maintain dashboards, reports, and performance analytics to support business decisions.
Lead A/B testing initiatives across all support channels and deliver insights to leadership.
Manage onboarding/offboarding of CX systems and ensure smooth platform operations.
Handle DSR processes, vendor invoices, and operational tracking.
Analyze CX performance, forecasting, and interaction volumes across channels.
Maintain IVR systems and support global support-site operations.
Collaborate with Product and leadership teams on CX roadmap initiatives.
Continuously identify and remove operational bottlenecks to improve customer experience.
Role located in Ramat HaChayal, Tel Aviv.

As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers in Israel. Your experience partnering with the sales organization will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together.
You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations.
The impact you will have:
Hire, mentor and grow the pre-sales team in Israel
Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture
Support increased return on investment of SA involvement in sales cycles
Ensure a solution and value-based selling within the field-engineering organization
Display an understanding of needs and revenue potential for accounts in the assigned region
Engage with key customer executives to build and strengthen strategic partnerships
Ensure close alignment with partners and internal services to secure implementation strategies within accounts
Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region

a global leader in performance marketing, is looking for a talented Head of MIS to join us on our mission to simplify decision-making for millions!
What You'll Do:
In this role, you will lead NIs core applications function with a strong focus on NetSuite, Salesforce, and enterprise-wide automation. We are looking for a hands-on business systems leader who has grown from the world of enterprise applications and knows how to turn systems into a lever for finance, business performance, and scale.
Responsibilities:
Own the strategy, architecture, roadmap, and day-to-day excellence of NIs core business systems, with NetSuite and Salesforce at the center.
Serve as the hands-on subject matter expert for both NetSuite and Salesforce, leading configuration, administration, enhancements, integrations, and continuous optimization.
Work closely with business stakeholders and C-level executives such as the CFO and COO to translate operational needs into scalable system solutions and measurable process improvements.
Partner with Product teams on workflows, priorities, integrations, and cross-functional initiatives that require strong systems support.
Lead and develop a team of MIS professionals while setting high standards for execution, ownership, and service.
Own cross-system integrations and data flows across enterprise applications, ensuring reliability, governance, auditability, and change control.
Drive release management, user adoption, documentation, training, and ongoing support for key business systems.
Manage external vendors and implementation partners where needed, while maintaining strong in-house ownership.
Build and execute a multi-year business systems roadmap aligned with company growth, operational needs, and business priorities.

We are seeking an Implementation Manager with HR experience to guide clients through the onboarding process onto our SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of our offerings. Strong communication and project management skills are essential for this role.
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
Come and be you with us:
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
Job responsibilities
What will you do?
You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines
Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and escalate to management as needed when project time deadlines become at-risk.

As a Project Manager (m/f/d), you'll be at the heart of our customer delivery operations, orchestrating medium to large-scale software implementation projects. You'll serve as the central point of contact-both internally and externally-ensuring clear communication, smart decisions, and successful project outcomes. Your role spans the entire project lifecycle, from design and implementation through installation, configuration, testing, deployment, and post-production support. You'll work with varied project portfolios, managing multiple contracts simultaneously while maintaining the highest standards of delivery excellence.
You will have the opportunity to work on some of the largest ALM projects in the region, often within regulated environments.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
We are happy to train you up in our market-leading ALM product.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Lead operational execution of project plans, translating scope into actionable work packages and delegating tasks to the right people at the right time
Drive project planning, control, and risk management while ensuring compliance with organizational standards and customer requirements
Communicate project status, progress, challenges, and successes to stakeholders, keeping all parties aligned and informed
Manage project finances including budgeting, capital allocation, and cost tracking to ensure delivery within agreed financial parameters
Build consensus across diverse teams and stakeholders, creating options and finding efficiencies that drive smooth project execution
Serve as the project authority throughout the entire lifecycle, providing expert guidance and support from design through post-production.

The Project Manager will oversee and manage the end-to-end delivery of digital transformation centered on CRM strategy and the Salesforce platform. This role requires a strong strategic understanding of CRM processes (Sales, Service), deep knowledge of the Salesforce ecosystem, and expertise in Project Management methodologies. The Project Manager will ensure the successful execution of complex Salesforce initiatives while aligning technology solutions with core business goals and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
Lead cross-functional teams in the execution of large-scale CRM and Salesforce programs (e.g., global implementations, legacy system migrations, or platform consolidations).
Develop and maintain detailed program roadmaps, timelines, and budgets for the entire Salesforce portfolio.
Ensure all programs are delivered on time, within scope, and on budget.
Monitor program progress, proactively manage risks, and resolve inter-project issues and dependencies.
Report regularly to senior management and stakeholders on overall program performance and business value realized.
Serve as the primary point of contact for internal business clients (Sales, Service, Marketing departments), ensuring their needs are deeply understood and met by the technology solution.
Manage relationships with internal and external stakeholders, including Salesforce Architects, Development Teams, and Business Process Owners.
Drive organizational change management to ensure high user adoption of the implemented Salesforce solutions.
Collaborate with Salesforce Architects and Engineers to design and implement solutions that meet specific business needs while ensuring system scalability, stability, and platform best practices.
Ensure all projects meet the highest quality and data integrity standards.
Lead, mentor, and motivate multiple project teams involved in the program to achieve high performance.
Allocate resources effectively and manage team workload across the entire program.

As the Director of Project Management, you will be responsible for leading, mentoring, and scaling a high-performing team of Project Managers dedicated to delivering complex Salesforce solutions for our global clients. You will oversee the strategic execution of the Professional Services portfolio, ensuring that all projects meet rigorous technical and business requirements while maintaining high profitability and client satisfaction (CSAT).

In this role, you act as the bridge between executive leadership and tactical execution, evolving our delivery methodologies and serving as a senior advisor for our most strategic client engagements.


Key Responsibilities
People Leadership: Lead and develop a team of Project Managers. Drive professional growth through coaching, performance management, and the enhancement of client-facing consulting skills.
Delivery Governance: Define and standardize project management methodologies (Agile, Waterfall, Hybrid) across the Salesforce practice to ensure consistent, high-quality delivery.
Portfolio Oversight: Monitor the health of the entire project portfolio. Act as the primary Escalation Point for clients to resolve complex delivery challenges and scope disputes.
Commercial & Profitability Control: Partner with the PMs to manage project margins, resource utilization, and SOW compliance. Ensure "Scope Creep" is identified and captured through formal Change Requests.
Resource & Capacity Planning: Strategically allocate Project Managers to client accounts based on expertise and workload, ensuring optimal team utilization and project success.
Strategic Stakeholder Management: Foster long-term relationships with C-level stakeholders at client organizations, ensuring our Salesforce implementations align with their long-term business roadmap.
Process Innovation: Continuously improve the delivery lifecycle by implementing advanced PPM tools (Jira, Smartsheet, etc.) and automation to increase team efficiency.
Executive Reporting: Provide the leadership team with high-level visibility into portfolio performance, revenue forecasts, and potential delivery risks.