לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

We are looking for a IT Help Desk Team Leader.
As the IT Help Desk Team Leader, youll lead a dynamic team of IT professionals responsible for global IT support, hardware, software, and licensing procurement, and site management across Israel and international locations. You will drive efficiency, enhance user experience, implement automation, and oversee IT support for a global workforce, including managing remote employees.
What Youll Do:
Lead & Coach: Guide and develop a team of IT Help Desk members, fostering a culture of innovation, continuous learning, and customer-first thinking.
Global IT Support: Ensure high-quality IT support for employees worldwide, coordinating with local and remote teams.
Hardware, Software, and Licensing Purchasing: Manage IT procurement processes, ensuring cost-effective purchasing and compliance for all hardware, software, and licensing needs across the organization.
On-Call & Incident Management: Oversee IT support, including on-call shifts, ensuring rapid response and minimal business disruption.
User Enablement: Develop training materials, knowledge bases, and user-friendly IT resources to empower employees.
Site Management: Handle IT operations and infrastructure for company sites in Israel and abroad, ensuring smooth IT functionality.
Process Improvement & Automation: Identify recurring issues and implement automation or self-service solutions to reduce manual intervention.
Collaboration & Strategy: Work closely with IT, security, and business teams to align support strategies with company objectives.
Metrics & Reporting: Track key performance indicators (KPIs) and use data-driven insights to enhance service delivery.
Technology Advocate: Stay ahead of emerging IT trends and tools, ensuring the team adopts modern solutions that drive efficiency.

Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power
. As a Technical Architect, your responsibility will be to advise and establish infrastructuredeployment, integration, and solution deliveryin several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success .
* Working Days - Monday to Friday
What you'll own:
Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
Provide expert guidance on software deployment best practices to optimize system performance and reliability.
Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of .
Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
Act as a liaison and focal point between customers, Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.

DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team in Netanya. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems\services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance. The position is in Netanya and includes travel to our other sites from time to time.

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are seeking a highly skilled and experienced Help Desk Administrator to join our IT team. The Help Desk Administrator will be responsible for providing technical support and assistance to our internal employees, as well as managing and maintaining the company's help desk operations. The ideal candidate will have a strong background in IT and customer service, as well as excellent communication skills and the ability to work well under pressure Responsibilities:
* Provide technical support and assistance to employees via tickets, email, and in-person interactions.
* Troubleshoot and resolve technical issues related to hardware, software, and networking
* Manage and maintain the company's help desk operations, including ticket tracking and resolution
* Collaborate with other IT team members to identify and resolve complex technical issues
* Maintain inventory and documentation of hardware, software, and licenses
* Assist in the development and implementation of IT policies and procedures

The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels. Main responsibilities:
* Delivery and maintenance of quick and effective solutions for various IT technical issues.
* Users management at all systems – permissions, group policy management, etc.
* Operations and support of Windows platforms and systems (including Office 365)
* Operations and support of security systems
* Operations and support of Cisco telephony systems
* Installation of endpoint equipment, printers, and more
* Operations and support of CDR systems (Content Disarm and Reconstruction)
* Installation of new Software
* Prioritize technical HD tasks

We are looking for a customer service oriented Help desk specialist to provide support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems in our products and provide support for all assigned areas. Serve as the first point of contact for customers seeking technical assistance over the phone or email. The goal is to make sure that customer value is maintained to the standards set forth by the company.

We are looking for a Help desk to join our IT team.

What you will be doing:

Provide professional and courteous Technical Support to all company employees
Serve as the first point of contact for IT-related issues, providing timely and effective solutions
Troubleshoot and resolve hardware, software, and network issues
Provide computing solutions to meet the company's needs
Manage Active Directory, including user account creation, modification, and deletion
Configure and manage Google Workspace user accounts and email inboxes
Participate in IT projects and initiatives as needed