לוח משרות דרושים Help Desk - מחשבים ורשתות משרה מלאה

We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Mac and Windows.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc.
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.

We are looking for a Product Escalation Engineer to join our team.


Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.

a high-tech defense company associated with IAI and The Formula Group is expanding and recruiting A Computer Technician and User Support Specialist. We provide cutting-edge solutions in Command-and-Control Systems, Intelligence, Municipal technologies, Land Management, Telecom, and Cyber Security. a publicly traded company on the Israeli stock exchange. Join us for an intriguing role at the forefront of technology with a significant contribution to Israels defense.

What will you job look like:
Entry Level in IT support for companys computer systems.
First response to user requests computer issues, access permissions, etc.
Ongoing hardware troubleshooting support.
Support for laptops, desktop computers, printers, network, and peripheral equipment.
Escalating issues to higher support levels while maintaining monitoring and follow-up.

Required Help Desk Specialist
As a Help Desk Specialist you will be responsible for:
Supporting users in multi-region environments & worldwide teams.
Managing users and permissions of cloud based products.
Mastering, deploying and supporting the latest technologies.
Onboarding and offboarding process.
Managing computers and peripheral equipment.

We are looking for a Help Desk Technician for a technology project in the shipping industry. In this role, you will provide technical support to users, manage end-user devices, and work with various tools and systems specific to the shipping field. The responsibilities include:
* Providing technical support for end-user devices (computers, mobile phones)
* Troubleshooting issues with Microsoft Office applications (Word, Excel, PowerPoint)
* Working with SharePoint, Monday, and ERP systems related to shipping
* Software and hardware installations and configurations
* Basic technical support in communication technologies (no expertise required)
* Collaborating closely with the project team to solve problems and provide technical guidance to users

We are looking for a tech-savvy people-oriented help desk technician to join our growing IT team and be responsible for providing technical assistance with computer systems, hardware, and software.
As a help desk technician, you will be responsible for responding to queries by email, chat, or via other channels, and offering technical support to our global and on-site employees.
You will be well-versed in all aspects of computer systems configuration, setup, and maintenance, and have excellent interpersonal and communication skills to answer queries on both basic and advanced technical issues, offer advice on how to solve them, and utilize the teams experts when identifying a more advanced matter.
Responsibilities:
Serve as the first point of contact for employees seeking technical assistance.
Respond to queries via our Helpdesk tickets system, by email, in person, or through remote access.
Offer technical assistance on the delivery, configuration, set up, maintenance, LAN performance, and troubleshooting of computer systems, hardware, and software.
Direct unresolved issues to the next level of support personnel.
Provide training and guidance to new onboarding employees.
Follow-up and update issue status and information.
Gain feedback from employees to improve helpdesk and training methods.
Identify and suggest possible improvements on procedures to the department manager.
Write and edit training manuals.