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We seek a motivated, proactive, and skilled engineer to join our customer support team. This role involves working with innovative technology that helps organizations protect their key applications and assets from advanced cyber threats.
As a Senior Support Engineer, you will be responsible for:
Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
Building and maintaining effective relationships with large enterprise customers, serving as their primary contact for technical inquiries and issues.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.

Required Customer Support Engineer
As a Technical Support, you will be regarded as our product expert and, as such, you will be involved in daily technical operations and escalations.
The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

Zipher is building the Autonomous Execution Layer for cloud data and AI workloads. Backed by $50M in funding , we dynamically orchestrate clusters, predict bottlenecks, and auto-heal infrastructure in real time — with zero human intervention . Our platform runs in production at global enterprise customers, including Fortune 500 companies , delivering mission-critical resilience and sub-second optimization Autonomous execution is a new category, and we are the ones defining it — already running in production inside Fortune 500 environments , where being wrong is not an option. The team is deliberately talent-dense ; every hire changes what we are able to build next. We are looking for a Solution Developer Engineer to be Zipher’s engineering counterpart in front of the world’s largest data and AI organizations. You will sit with the engineers who run those environments, build on their live workloads , and prove what autonomous execution does to their cost, performance, and reliability This is a hands-on engineering role, built for developers. You will read and write production code, design solutions against real architectures, and own the technical outcome end to end.
What You’ll Do Build the solution, not the slide deck : design and implement integrations, proofs of value, and production-grade solutions on the customer’s own telemetry and workloads
* Own the technical win end to end: discovery, solution architecture, and the case that convinces senior engineering and data leaders
* Work at the code level with Databricks, Spark, Kubernetes, and AWS — reading customer pipelines, debugging live workloads, and quantifying impact in the numbers the customer already trusts
* Be the engineer enterprise teams reach for when it matters: on-call availability and responsiveness across global time zones for mission-critical production systems
* Bring the field back into the building: shape roadmap, integrations, and enterprise capabilities with what only you see
What We Offer A product that is already winning : a new category of autonomous data platform, in production inside Fortune 500 environments, with millions of dollars in enterprise contracts already signed An engineering seat : you build the solution, you own its architecture, and the field work you do shapes what we ship next Engineering problems that are genuinely hard : real production data and AI workloads at enterprise scale, where the measurement has to hold up in front of the people who built the system Engineers worth learning from : a deliberately talent-dense team, direct work with the founders, and a bar that pulls everyone up Room to grow and to lead : your ownership widens as the platform does, and the people who lead moves here keep leading them Top-of-market compensation and a meaningful equity package The teams running the world’s largest data and AI workloads are about to stop tuning them by hand. Come be the engineer who shows them what that looks like. Hit Apply.

We are seeking a highly motivated and experienced Team Leader to join our R&D group, and be responsible for planning, coordinating and leading activities across the full delivery lifecycle, to ensure successful deliveries.To join us, you need to demonstrate the ability for hands-on leadership and ensure you can offer guidance and support, as well as assist developers at the code level.

As an R&D Team Leader , you will...
Lead a high-performing team of 6-8 developers working on large-scale, complex, and cutting-edge systems.
Manage the delivery of multiple, complex, simultaneous development projects from initial architecture and design to production release.
Proactively identify and mitigate risks and bottlenecks, driving cross-functional stakeholders to deliver on time without compromising quality.
Make key technical and strategic decisions to align engineering efforts with business impact.

we are looking for a Customer Integration Engineer to own the full integration lifecycle for our clients - from onboarding through to ongoing support - and to help establish and enrich our integration capabilities with media vendors and various platforms.
As a Customer Integration Engineer, your role will be:
Own the full integration life cycle from definition to deployment, serving as the primary point of contact for clients during the integration phase.
Client facing, responsible for orchestrating the integration process of every new client - translating customers business objectives into technical requirements and executions.
Serve as a resource for clients, guiding them in navigating complex marketing to ensure a successful and speedy data and analytics integration.
Monitor, work to improve, and ensure that clients integration and data pipeline are functioning well.
Collaborate with clients to understand their technical needs and provide tailored solutions.
Troubleshoot, scope, and debug integration issues - handling complex technical problems through collaboration across teams.
Monitor changes on partner platforms (e.g., new API versions, breaking changes) and coordinate accordingly.
Gather feedback from clients and internal teams to continuously refine the technical side of the onboarding experience.
Identify and implement tools to facilitate easier integration and onboarding for clients.
Liaise between clients and internal teams to communicate client needs and expectations effectively.
Participate in cross-functional meetings to provide insights and updates on client integration progress.
Create specification documents and improve integration documentation, including platform tours, instructional explanations, and potentially videos.
Initiate and execute automation planning.

We are looking for a skilled and motivated Field Engineer to join our technical team. In this role, you will be responsible for the end-to-end installation and configuration of our systems at customer sites worldwide. This position is ideal for a hands-on professional who enjoys working with both complex software environments and physical infrastructure. The role includes significant on-site work and frequent travel to support clients in Israel and abroad.
Responsib\ilities:
On-site Installation: Lead physical deployments, including racking, cabling, and connecting power and networking infrastructure at client sites
System Configuration: Install and configure Ubuntu/Linux-based environments and ensure seamless integration with client networks
Tier 2 Support & Maintenance: Provide technical support to international customers during installation and as part of ongoing post-installation support
Networking: Troubleshoot and optimize network connectivity (TCP/IP, DNS, firewalls) to ensure system stability
Documentation: Maintain technical deployment guides and site visit reports

As a Technical Support Engineer, youll be the one making sure that all existing customers issues are properly and thoroughly handled by the various relevant stakeholders.

You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.

Responsibilities

- Lead investigation and resolution of complex technical issues, performing deep root cause analysis across application, network, security, and platform layers.

- Use logs, APIs, telemetry, and AI-powered tools to troubleshoot product behavior and accelerate issue resolution.

- Partner closely with R&D and Product teams to reproduce issues, validate fixes, document defects, and improve product quality.

- Own critical customer escalations, driving communication, coordination, and timely resolution.

- Participate in customer meetings to provide technical guidance, explain findings, and support resolution plans.

- Act as a technical focal point for customers and internal teams on product, integration, and security-related topics.

- Identify recurring issues and recommend improvements to product functionality, support processes, and automation.

- Create and maintain knowledge base articles, troubleshooting guides, and technical documentation.

- Support onboarding, training sessions, and knowledge sharing across teams.

We're looking for a Support Lead to build our company's customer support function from the ground up, working on site in Tel Aviv offices.
You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible.
This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way.
What you'll do
Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks.
Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication.
Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution.
Design an AI-first support model: leverage AI tooling for log analysis, issue investigation, and knowledge retrieval to help the team punch above its weight across a fast-growing set of diverse customer solutions.
Build and maintain a living knowledge base that enables support engineers to ramp quickly on new solutions and handle complex issues without deep product expertise from day one.
Partner with Product and Engineering to surface recurring issues, drive root cause fixes, and close the loop between customer feedback and product improvement.

As a Senior Cloud Support Engineer in our Tel Aviv team, youll be a key technical partner for our customers, helping them get the most out of our companys GPU-powered infrastructure. Youll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.
At our company, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.
What Youll Be Working On:
Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
Be part of a 24/7 support rotation ensuring rapid response to critical issues.
Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Manage alert triage, support maintenance windows, and run node delivery testing.
Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

We are looking for a hands-on IT Systems Engineer to own and manage our corporate IT infrastructure. Since our entire fleet is 100% macOS, we need someone with deep, expert-level knowledge of the Apple ecosystem. Additionally, you will bridge the gap between IT and DevOps, helping to automate workflows, manage cloud-based identity tools, and handle basic infrastructure tasks.
What Youll Do:
Mac Management & Security: Own the deployment, configuration, and security of all corporate Mac endpoints using MDM solutions (Jamf Pro / Kandji).
Automation & Scripting: Write scripts (Bash / Python) to automate routine IT tasks, software updates, and onboarding workflows.
DevOps Touchpoints: Manage identity and access (IdP) like Okta/Google Workspace, and collaborate with the R&D team on basic cloud infrastructure, CI/CD, or network security tasks.
IT Infrastructure: Handle SaaS vendor management, network troubleshooting, and security compliance (SOC2).

Required Tier 3 Service Engineer
About The Position
Act as the highest level of technical escalation for Tier 1 and Tier 2 service teams, leading the resolution of complex technical issues.
Provide advanced remote technical support to global customers, partners, and field teams, including participation in the on-call rotation for after-hours support.
Lead technical service activities for local customers, including troubleshooting, coordination, issue ownership, and follow-up through resolution.
Collaborate closely with R&D, Quality Assurance, Product, and Operations teams to investigate recurring issues, improve system reliability, and drive effective corrective actions.
Develop, improve, and maintain service documentation, troubleshooting procedures, knowledge articles, and training materials.
Deliver technical training and knowledge transfer sessions to global service teams, distributors, and partners.
Support system validation, software upgrades, service readiness activities, and new product introductions from a service perspective.
Analyze service data, trends, and recurring failure patterns using Salesforce, Excel, BI tools, and other available reporting systems.
Ensure all service activities are performed in compliance with applicable Quality, Regulatory, and Safety standards.

We are expanding our Customer Support Engineering squad with a key hire who will be essential in driving the accessibility success of our enterprise partners.

In this role, you'll engage directly with customers to untangle deep technical challenges within our tools and adjacent tech stacks. You will take ownership of your ticket queue-reproducing complex issues, documenting bugs, and implementing creative workarounds-while also monitoring self-service channels and building out our internal knowledge base. This is your opportunity to collaborate with Product, Engineering, and Sales to shape our roadmap and ensure our users thrive.

You'll be part of a highly skilled, innovative group of support experts and technical account managers who are truly motivated by our mission and the fast-paced nature of the accessibility domain.

Your Impact

Provide expert technical support to our enterprise customers, resolving complex issues and ensuring smooth implementation of our accessibility tools via tickets and occasional meetings.
Manage a personal queue of support tickets, prioritizing by urgency and business impact.
Reproduce customer issues, devise and implement workarounds, and file well-documented bugs.
Educate and empower customers by creating code and framework examples and documentation.
Collaborate with Engineering and Product to escalate bugs and customer-requested feature enhancements.
Contribute to internal knowledge bases and processes, streamlining support workflows and improving team efficiency.

As the ultimate technical expertise within our Customer Support Engineering organization, you will own the most challenging escalations across the entire Evinced ecosystem, spanning web and mobile SDKs and diverse product frameworks.

This is a deeply hands-on mission for an engineer who thrives on dissecting unfamiliar code to resolve complex bugs at the source, effectively reducing the defect and feature-request burden on our core Engineering teams.

You will collaborate with a world-class group of support specialists, solution engineers, and TAMs who are united by a genuine passion for disruptive technology and our inclusive global mission.

Your Impact

Own resolution of the most complex, escalated technical issues across our multi-product portfolio, from reproduction to root cause to fix.
Support resolving bugs across different frameworks and languages.
Serve as the Tier-3 escalation point for Tier-2 support engineers and TAMs; own the boundary between Support and Engineering.
Partner closely with Engineering and Product on triage, prioritization and fixes, and drive faster resolution of customer-impacting defects.
Build diagnostics, tooling and knowledge content that scale the team's ability to resolve issues without pulling in engineering.
Mentor Tier-2 engineers and raise the technical bar of the support organization.

Were looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early in their career who is eager to learn, debug real customer issues, and work closely with Product and Engineering.

Because we support customers across multiple regions and time zones, this role may include shift-based work to ensure strong global coverage.

Youll be a great fit if you enjoy troubleshooting, communicating clearly with customers, and digging into technical issues until you understand what is happening.



What You'll Do
Own and resolve customer support tickets across technical and product-related issues.
Investigate bugs, configuration problems, integration issues, API behavior, and unexpected product behavior.
Reproduce issues, gather logs and evidence, and escalate clearly to Engineering when needed.
Use tools such as Zendesk, Jira, Datadog, Postman, SQL, and internal systems to investigate customer issues.
Support integrations, APIs, data flows, and security/compliance-related product areas.
Write clear customer-facing responses that are accurate, calm, and helpful.
Partner with Product and Engineering to identify recurring pain points and improve the product.
Create and maintain internal troubleshooting guides, macros, and customer-facing knowledge base articles.
Help improve support processes, ticket quality, triage, and escalation paths.
Represent the voice of the customer in product discussions.

We are seeking a Solution Engineer to join our Government Business Unit, based in Israel. In this high-impact role, you will bridge the gap between complex AI/data technologies and real-world intelligence operations. Working closely with the Sales team, you will serve as the technical authority during the pre-sales cycle for international and Israeli prospects, driving solution design, technical validation, and client engagement for defense and intelligence stakeholders.

The ideal candidate brings strong pre-sales experience, a deep technical background, and a proven background in intelligence or military operations (experience with the Israeli Navy or Defense/Intelligence agencies is a major advantage).

Key Responsibilities:
Lead the technical side of the sales cycle, translating complex customer needs into tailored, winning solution architectures.
Design, build, and deliver high-impact product demonstrations, technical trials, and Proof of Value (PoV) projects for key stakeholders.
Conduct discovery sessions to analyze client infrastructure, operational workflows, and domain-specific challenges.
Drive the technical responses for RFPs, RFIs, and complex defense tenders, working closely with internal R&D, Product, and Customer Success teams
Serve as a trusted advisor on Maritime Domain Awareness (MDA), API integrations, and hybrid SaaS deployments.
Provide client feedback and market requirements back to Product and R&D teams to shape the future of our platforms.