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30/08/2026
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Location: Tel Aviv-Yafo
Job Type: Full Time
As the Field Deployment Engineering (FDE) Team Lead within the Customer Solutions Architecture (CSA) team, you will lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the teams performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bobs platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.
Requirements:
5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture.
1-2 years of experience in people management or team leadership.
Demonstrated leadership capabilities through mentoring, technical guidance, project leadership, onboarding, or supporting the professional development of others.
A genuine interest in people management, with the ability to motivate, coach, provide feedback, and build strong working relationships.
Deep hands-on experience integrating SaaS platforms using APIs, webhooks, middleware, automation tools, and related technologies.
Strong business and technical orientation, with the ability to translate complex customer needs into practical and scalable solutions.
At least 2 years of hands-on experience with AI-assisted development and vibe coding, using AI tools to build integrations, automations, prototypes, or custom solutions.
Strong analytical, decision-making, problem-solving, and troubleshooting skills.
Strong customer-facing and consulting skills, with experience working directly with enterprise customers.
Excellent communication skills and the ability to provide clear technical direction and constructive feedback.
Nice to Have
Experience conducting performance conversations, providing structured feedback, or supporting career development.
Experience leading technical projects or coordinating the work of an integrations, implementation, or solutions team.
Familiarity with HCM, HRIS, payroll, identity, or other enterprise SaaS ecosystems.
Experience working with extensible SaaS platforms and configurable data models.
Experience designing end-to-end enterprise workflows across multiple systems.
Familiarity with cloud services, authentication methods, APIs, and integration security concepts.
What Success Looks Like
You build an engaged, collaborative, and high-performing team.
Team members receive clear direction, regular feedback, effective mentoring, and meaningful opportunities for professional growth.
Team priorities and workloads are managed effectively, and high-quality customer solutions are delivered on time.
You empower team members to take ownership while providing the technical direction and support they need.
You remain close to the technology and contribute directly to strategic and complex customer solutions.
Complex technical, delivery, and customer challenges are resolved effectively.
The team delivers scalable and maintainable solutions that align with Bobs platform strategy.
AI-assisted development is used effectively to improve delivery speed and quality.
Customers and internal stakeholders view you and the team as trusted technical partners.
This position is open to all candidates.
 
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30/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.
Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.
Requirements:
3-5 years of experience in technical support, customer support engineering, or a similar customer-facing role supporting cybersecurity products (e.g., AppSec, EDR, SIEM, vulnerability management, or pentest tooling).
Hands-on technical depth: comfortable with networking fundamentals, Linux, cloud environments (AWS/GCP/Azure), reading logs, and working with APIs and integrations; scripting ability (Python or Bash) is a strong plus.
Solid grounding in application security concepts and vulnerability triage - able to understand a finding well enough to explain it, not just route it.
Pen test background - is a strong plus.
Strong written and verbal English communication skills; confident running live technical calls with customer engineering and security teams.
Based in Israel and available to work shifted hours (afternoon into evening, Israel time) to provide real-time overlap with North American customers.
Comfortable working in a fast-paced startup environment with a high degree of ownership and ambiguity.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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07/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
we are pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, our company streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement our company's omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers.
Every merchant and lender on our network is configured, validated, and maintained by the Operations team. We do this through an internal Python platform we built and own end to end. We're looking for a sharp student to help us extend it -and, from time to time, to step out of the code and help a merchant or lender get their integration working.
This role sits inside the Operations team, close to both the product and the customer. You'll build the tooling, and you'll see it used - sometimes by our own team, sometimes on a call with a merchant who needs their integration fixed today. If you enjoy building critical tools that customers rely on, if youre happy being the go-to-person who solves real production blockers, lets talk.
Responsibilities
Develop and extend our internal Python automation platform, which drives merchant and partner onboarding across all environments
Write and maintain MongoDB scripts and queries for configuration, validation, and reporting tasks
Build validation and safety logic that catches configuration errors before they reach production
Use AI coding & Automation tools as part of your day-to-day workflow to move faster on real tasks
Support recurring configuration requests from internal teams -and identify which of them can be automated
Join integration or debug sessions with merchants and lending partners, helping them trace issues through API requests, configuration, and logs.
Requirements:
Students in Computer Science, Software Engineering, Information Systems, or a related field, from leading Israeli institutions with GPA above 84
Ability to commit to ~50% (2-3 days per week), with a minimum of 2 days in-office and ability to commit to working in shifts
Solid Python fundamentals -you've written more than coursework exercises
Comfortable reading and reasoning about structured data (JSON, nested configuration objects)
Strong problem-solving skills, attention to detail, and a growth mindset
Fluent English, written and spoken -you'll occasionally be on calls with international merchants and partners
Good communication skills and comfort explaining technical detail to non-engineers
Self-motivated and able to work independently on well-scoped tasks
Third-year student (or above) with at least one year of studies remaining before graduation
Nice to Have
Experience with MongoDB or other NoSQL databases
Experience working with REST APIs and debugging HTTP traffic (Postman, browser dev tools, or similar)
Hands-on use of AI development tools (Claude Code, Cursor, Copilot)
Git and basic scripting.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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Location: Tel Aviv-Yafo
Job Type: Full Time
Required Outcome Customer Engineer, Cloud Platform Delivery
About the job
The Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Cloud Platform Outcome Customer Engineer (OCE), you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.
You will blend business expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Cloud portfolio.
Responsibilities
Develop and orchestrate a structured deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
Identify expansion opportunities for new workloads within the account during project execution.
Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.
Requirements:
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience in deployment planning, orchestration, or change management.
Experience in programming languages, debugging, or systems design.
Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
Preferred qualifications:
Experience in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, or security.
Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
Experience working with product and capacity teams to resolve technical and capacity blockers.
Experience with Google Cloud products and differentiating from engaging.
Ability to communicate in English and Hebrew fluently in order to work with local clients.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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23/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.

The ideal candidate is passionate about technology, troubleshooting, and customer success.

Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction.
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction.
Contribute to methodologies, best practices, and techniques to improve our support process.
Build and contribute to our technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.
Requirements:
Requirements
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience.
Proven experience with SQL and data analysis - MUST.
Proven experience with debugging web applications.
Strong project management skills.
Excellent problem-solving and troubleshooting skills.
Proven excellent customer-facing communication skills (verbal and written).
Familiarity with the US healthcare industry- Advantage.
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage.

What would you stand out?
Experience with troubleshooting data pipelines and ETL processes.
Experience in a fast-growing organization.
Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.
A can-do attitude.
Detailed oriented.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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6 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for a Forward Deployed Egngineer with a strong performance marketing background to lead the deployment and success of our solution for a small number of enterprise customers.
You will own the full post-sale lifecycle, from implementation through ongoing optimization, working directly with growth, data, and engineering teams at some of the world's leading consumer apps. Your focus is on signal quality, experiment design, and driving measurable impact on paid acquisition performance.
This is a high-ownership role for someone who thinks in terms of ROAS, CPA, and bidding strategy, and can also get deep into data and systems to make it happen. You will be the primary point of contact for your accounts, lead engagements end-to-end, and translate performance data into clear decisions.
Success means turning your customers' best predictive signals into compounding growth on Google and Meta.
Responsibilities:
Performance and experimentation:
Design and structure pilots across Google Ads and Meta, including campaign selection, budget approach, bidding strategy, and success criteria
Evaluate experiment results and iterate based on performance signals
Help customers understand performance drivers, attribution, and how to scale what works
Monitor model and signal performance; identify issues early and intervene
Implementation and signal quality:
Lead end-to-end implementation across a small portfolio of enterprise customers
Adapt solution design and data strategy to each customer's ad tech stack and measurement setup
Ensure strong match rates, data accuracy, and signal reliability across conversion APIs and MMPs
Troubleshoot integration and data issues in collaboration with internal teams
Customer partnership and execution:
Own day-to-day execution across multiple engagements
Lead ongoing customer communication with both technical and senior growth stakeholders
Coordinate across product, engineering, and go-to-market teams
Build long-term trust through reliability and strong outcomes.
Requirements:
6+ years of experience in a technical, customer-facing role (e.g., Solutions Engineering, Technical Account Management, Growth Engineering)
3+ years in a similar role working directly with enterprise customers
Hands-on experience with Google Ads and Meta Ads, including campaign management, value-based bidding, and test analysis
Deep familiarity with performance marketing metrics: CPA, ROAS, LTV, incrementally
Background in performance marketing, user acquisition, or growth at a consumer app, brand, or agency
Experience with conversion tracking and attribution infrastructure (e.g., Meta Conversions API, GA4, AppsFlyer or similar MMPs)
Strong SQL skills and ability to independently analyze data (e.g., Snowflake, BigQuery)
Ability to translate performance data into clear, actionable recommendations for growth teams
Experience working in SaaS, adtech, martech, or performance marketing
Strong communication skills and comfort engaging with senior growth and marketing leaders
Preferred qualifications:
Experience with server-side integrations and signal enrichment
Familiarity with pLTV modeling or predictive bidding concepts
Experience in a startup or high-growth environment
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Escalation Engineer
As a Escalation Engineer you will be responsible for:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.
Requirements:
At least 1-2 years of experience in Technical Support/Sales Engineer/Escalation customer-facing or any other similar position under the Customer Success department for B2B.
Experience with APIs (especially REST APIs), SQL, and Postman.
Experience with inspecting and diagnosing logs.
Strong ability to understand the design of complex system architecture, perform in-depth analysis, problem-solving skills, and provide creative technical solutions.
Have the Support bug in you - curious and motivated to provide the best for each incoming issue, and have great problem-solving skills.
A people person, team player, strong can-do mentality, great communication skills, ability to work independently, and multitasking abilities.
Excellent English - Verbal and written
Familiarity with Jira and Confluence - Advantage
Proven resume in the FinTech Industry domain - Advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required Solution Engineer
The Demand Forecasting team is at a pivotal, high-growth stage. This role is highly dynamic, requiring a blend of technical depth and exceptional communication to adapt our platform to real-world customer data and challenges. You will be a critical link between the core product and our clients business success.
Responsibilities:
Lead and support customer-facing Demand Forecasting use cases from discovery through deployment
Work hands-on with customer data to design, test, and validate forecasting solutions
Act as a trusted analytical and technical advisor to customers, deeply understanding their business context and datasets
Analyze and explain model outputs and complex analytical concepts in a clear, business-oriented way
Troubleshoot technical and data-related challenges and drive them to resolution
Collaborate closely with Data Science and Customer Success teams, providing structured feedback from customer use cases
Help customers achieve measurable business impact and adoption of our Demand Forecasting module.
Requirements:
2-5 years of real-world experience in technical, data, solutions, analytics, or implementation roles
Proficient in Python, SQL, and Spark
Solid experience working with structured data and Python
Strong technical debugging and problem-solving mindset
Customer-facing experience with the ability to lead technical conversations
Excellent communication skills and ability to explain technical concepts clearly
Highly organized and able to manage multiple implementations in parallel
Experience in B2B / SaaS environments - a strong advantage
Experience working with Customers (in English) - a must.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.
Requirements:
Must be an engineer, graduate with a degree in Industrial Engineering and Management
Minimum 1 year of experience in technical support, in a SaaS company or related field.
Understanding of information systems
Proficiency in troubleshooting and resolving software issues.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical individuals.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving and analytical skills with attention to detail.
Plus: Experience with ticketing systems and customer relationship management (CRM) software.
Native English speaker
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for a highly motivated Support Enablement Engineer to join our amazing team. As a member of the Support Enablement team, you will play a critical role in enabling Support Engineers to execute all technical aspects of their job and will work to maximize the support organizations effectiveness.

Responsibilities

Advocate for support and customer needs with R&D and Product teams during feature development, as well as retroactively for existing technologies.
Identify and understand support inquiries and challenges, act as their technical focal point, and work to fill knowledge gaps.
Build troubleshooting practices to reduce ticket resolution time and maximize support performance.
Own and drive the delivery of technical content and knowledge-sharing initiatives to the global Support team.
Provide guidance on product features and how they work through the creation of technical content.
Design and create technical onboarding and everboarding training content.
Requirements:
At least 2 years of experience as a Tier 2-3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.
Experience working with networking or security software solutions, with an emphasis on networking, TCP/IP, firewalls, and proxy servers - required.
Strong English communication skills, both verbal and written - required.
Excellent communication and presentation skills, with the ability to clearly articulate complex topics to different audiences in a concise, professional, and compelling manner.
Ability to provide constructive criticism and feedback, and use it to advocate for customer, partner, and support needs with different departments across the company.
Experience working in a Knowledge Management or Knowledge team, or proven experience creating technical guides and knowledge-base articles - an advantage.
Great troubleshooting abilities and a passion for diving into complex technical problems in real production environments.
Team player, responsible, and well-organized.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
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