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Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience . With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional.


Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that remains compliant as a regulated financial services institution.


What youll do:
Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes

Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment

Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening

Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements

Collaborate with Product to drive operational efficiencies through internal product improvements

Monitor regional payment and treasury operations, including the safeguarding of customer funds

Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small team in our Israel office. This is an onsite role, 5 days per week in the office.


Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs

Build relationships with internal stakeholders to manage and optimise a complex sales cycle

Project manage complex customer projects across several technical and non-technical domains

Be proactive in identifying and solving client challenges

Achieve and exceed sales target volumes and revenues (upselling and cross-selling)

Report weekly and monthly performance against KPIs, metrics and targets

Ensure the best customer experience and on-boarding process for new customers

We are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales.