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As part of the memory system team, you will work on design and implementation of new and enhanced features of the memory system to support high performance computing and AI applications in the Maverick accelerator runtime environment.

You will work closely with software engineers, hardware engineers, compiler developers and other stakeholders to enable the most efficient execution of applications on a large scale, multi threaded and highly distributed system across multiple disciplines with a deep OS Internals point of view.

Responsibilities:
Work on design and implementation of new and enhanced features of the memory system for the Maverick accelerator.
Develop a high performance, low latency distributed unified virtual memory management system.
Work on system software support for the next generation Maverick system.
Define feature development scope and plan for successful product delivery.
Wide system impact through collaboration with software engineers, hardware engineers, compiler developers and other stakeholders.

We're looking for you, to develop the next generation of our leading security product. We put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential.

Maintain the multi region, multi tenancy SaaS solution over AWS
Design and developing scalable, highly available, cross region system
Set and meet the performances by KPIs
Perform critical software maintenance in a real customer live environment
Lead the non-functional aspects of the products
Collaborate with various development teams

we put our people first. We strongly believe in teamwork and encourage and trust our people to reach higher, learn more, and live up to their potential.

What will you do? What is expected from you to be?

Production owner - raising the non-functional requirements for production maintenance, troubleshooting and smooth deployments
Java and GO Guru with coding hands-on ability
Working with cutting-edge technologies in a dynamic environment, industry standards tools for performance and high scale systems
Collaborate with Product Managers, Frontend and Backend Developers, and QA Engineers

We are looking for a dedicated Tier 2 Support Representative to be a crucial point of contact for our valued customers.

In this role, you will be instrumental in ensuring customer satisfaction by expertly managing inquiries across various communication channels. You'll leverage your technical aptitude and strong communication skills to diagnose, troubleshoot, and effectively escalate complex issues, ensuring timely resolutions and a seamless customer experience. This is an exciting opportunity for a proactive and driven professional who excels at understanding customer needs and delivering confident solutions.

So, what will you be doing all day?

As Tier 2 Support, you will:
Serve as the main point of contact for our customers, skillfully managing communications via phone, chat, email, and our online support portal.
Professionally and efficiently handle all customer inquiries, expertly dissecting their issues and concerns to provide exceptional customer support.
Provide timely escalation of complex ticket items to the development, team, and CSM teams, providing clear and comprehensive information.
Proactively identify and interpret customer challenges through effective questioning and analysis, ensuring accurate documentation.
Effectively own ticket resolution by submitting detailed tickets in accordance with our standards and ensuring all necessary information is included to facilitate timely resolutions.
Follow up with customers and ensure excellent customer service and satisfaction.
Learn and master a variety of internal tools, using them quickly and efficiently to diagnose, solve, or escalate complex issues. This includes managing customer inquiries through email, chat, and phone, and ensuring that every interaction is handled with precision and care
Working days: Monday-Friday, three times a week on-site, evening hours [US hours 14:30 -23:30 PM]

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.
Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.
About the Engineering Team We’re a team of smart, curious engineers building scalable, reliable systems that power content creation for millions. We work with modern web technologies, tackle real-world challenges in distributed systems, and keep things practical—no overengineering, just solid solutions. If you love solving tough problems, moving fast, and building tech that creators actually use, you’ll fit right in.
On your day to day We are looking for a skilled IT Specialist to maintain and enhance our company’s IT services and infrastructure, ensuring seamless operations while supporting business growth. This role requires strong communication skills, teamwork, and the ability to collaborate effectively across departments. In this role, you will provide IT support, training, and orientation to assist new employees with their setup and ensure ongoing guidance as needed. You will troubleshoot and repair IT equipment and network issues to minimize downtime, while also configuring and maintaining infrastructure solutions such as Identity Provider (IdP), Mobile Device Management (MDM), Google Workspace, and more. You will own the onboarding and off-boarding procedures, collaborate closely with the security team to implement and maintain IT-level security solutions and best practices, and drive innovation by developing automation scripts and tools to streamline processes and improve efficiency.
What Will Make You Stand Out?
* Minimum 3 years of experience in an IT support role in a technical environment.
* Proficiency in managing and troubleshooting macOS and Windows environments.
* Good understanding of Workflow Automation and scripting experience.
* Practical experience with Google Workspace or equivalent
* Strong technical troubleshooting and problem-solving skills are essential.
* Critical thinker
* Ability to work independently and in a team environment
* Excellent written and verbal Communication in Hebrew and English
Bottom line? If you wanna take part in transforming how people and businesses share their stories globally, Riverside’s your place. The work is challenging, the culture is fast-paced, and the people are exceptionally brilliant. And if that’s not enough, we guarantee that your ideas will genuinely make an impact.