As the Manager of the Rapid Response (RR) team, you will lead a group of malware analysts responsible for developing, improving, and deploying our rapid anti-malware prevention capabilities. Your team is on the front lines of statically analyzing urgent customer issues, stopping malicious activities in their tracks, and developing to halt attacks at the earliest possible stage. In this role, you will guide the teams technical direction, drive automation initiatives, and act as the critical bridge between frontline support, global research, and engineering.
Key Responsibilities
Lead, mentor, and develop a team of fast-paced malware analysts, fostering a "play to win" culture.
Oversee the daily triage, investigation, and resolution of urgent customer escalations, specifically False Positive (FP) and False Negative (FN) malware prevention events - ensuring swift and accurate mitigation.
Drive the team's automation efforts, identifying opportunities to automate routines to reduce response times and scale the team's capabilities.
Direct the analysis of emerging malware families, OS internals, and attack frameworks to ensure the team maintains an up-to-date overview of the current threat landscape.
Guide the development of rapid, high-quality prevention signatures (e.g., YARA, IPS) to enhance product coverage.
Act as the primary technical escalation point and work in close coordination with global research teams, support, engineering, and other cross-functional stakeholders.
Requirements: 2+ years of experience managing or technically leading a security research, SOC, Incident Response, or malware analysis team.
Strong technical background in malware analysis, OS internals, and the broader threat landscape (including common attacker tools, tactics, and techniques).
Experience managing high-pressure customer escalations and team resources in a dynamic, fast-paced environment (with the understanding that rapid response occasionally requires handling critical issues during non-regular hours, and in rare cases, weekends or holidays).
Strong sense of ownership, exceptional organizational skills, and the ability to manage multiple priorities effectively.
Experience with signature development (YARA, IPS)
Familiarity with Python, Git, and data querying (SQL/BigQuery), coupled with a strong mindset for driving automation and process digitization within a team.
Excellent written and oral communication skills in English, with the ability to articulate complex technical issues to both technical and non-technical cross-functional teams.
This position is open to all candidates.