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A fintech + AI startup building a global fraud-free commerce ecosystem are seeking a Commercial Support & Service Manager to build and lead a world-class support organization from the ground up. The role includes owning the end-to-end merchant experience, designing operational frameworks, and guiding the team as the company scales globally.
This isnt your classic technical support role. If your background is mainly Tier 13 IT support, helpdesk work, or deep systems/debugging troubleshooting, this probably wont be the best match. In this role, youll be partnering with our merchants, not handling internal systems or infrastructure issues.
The company is located in Modi'in, central Israel. Hybrid work model.
Responsibilities:
Lead all support activities including inbound support, service delivery, triage, escalations, and performance management
Define SLAs, communication standards, and quality expectations to ensure consistent, high-quality merchant interactions
Manage and mentor a remote team, including training, QA, and coaching systems
Build workflows, documentation, escalation paths, and operational frameworks for a mature support function
Collaborate with Product, Customer Success, Onboarding, and Operations to resolve friction and improve the merchant journey
Analyze recurring issues, provide actionable insights, and support product improvements.

The work includes requirements understanding, TEST process planning, TEST plan design, TEST execution and results reporting Evaluate, troubleshoot and TEST the software in search of bugs and errors Push for bug fixes, retesting and follow-up Regression testing Manual testing of GUI (WEB) and Native application for the released features Close work with development and product Follow established organizational processe

A leading Israeli company specializing in SaaS-based software solutions for managing organizations Human Resources, is looking for a Systems Analyst to define and specify web and mobile systems, from planning to production.
Key Responsibilities:
Define web and mobile systems, create Detailed Design documents.
Understand business and technical requirements, coordinate with development and production teams.
Conduct testing, optimize web systems, and provide maintenance and support.

A leading software company specializing in human capital and payroll management systems, is looking for a talented professional to join the SAP Payroll team.
As an SAP Payroll (PY) Implementer, you will be responsible for the ongoing maintenance, development, and implementation of the SAP Payroll module. The role involves working closely with clients and adapting to evolving regulatory requirements.
Key Responsibilities:
Analyze and define software solutions, reports, and tools for payroll management based on regulatory standards and client needs
Implement processes in the areas of payroll, time and attendance, and human resources
Support development processes, including testing and monitoring
Collaborate with internal departments and external authorities as needed
Maintain ongoing communication with clients for system support and new requirements.